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“excellent stay” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel London - Marble Arch

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DoubleTree by Hilton Hotel London - Marble Arch
Ranked #377 of 1,086 Hotels in London
GreenLeadersGold level
ramatgan, Israel
Level Contributor
4 reviews
“excellent stay”
5 of 5 bubbles Reviewed September 16, 2013

excellent hotel. good courteous staff. Nice fresh rooms. location very good. next to oxford street. should now give internet free to all rooms. owner Mr. Patel comes personally to make sure all guests are comfortable.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mukeshsuryakant P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,422 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (196)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 15, 2013

Is this really the Hilton Standard??
I payed more than 230 £ for a small, smelly and cold room with a bad queen-size bed and lousy quality of bedlinen. It felt dirty - found a long black hair in it!!! The chair at the desk in the room was so big you could hardly manage around it. Most of the "travel light kit" was missing in the bathroom. No breakfast included, but with regrets we chose to eat there first day. Breakfast buffé in really bad quality of food at a price of 25£.
Wifi they would charge extra 10£ pr. day and for wifi in lobby you have to ask for a new paper with access code every time. Waste my time and paper! Concierge made me feel uncomfortable when leaving the hotel with taxi, as I saw him secretly passing cash money to the driver eventhough I would pay by credit card. If you want value for your money - do go here. Not worth the money!!

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MissHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, September 18, 2013
Dear MissHD,

I was so sorry to hear that you had a very dissapointing stay with us! From the outset I wish to express my sincerest appologies.

I would be grateful if you can email me as soon as possible so that I might have the opportunity of putting this right for you.

I look forward to hearing from you.

kindest regards

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego , CA
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 10, 2013

i booked my stay with the British airway , i stayed there for one week at the end of Aug/sep ,
i felt safe, the staff were very helpful and nice , they will have a smile on their faces no matter what. i have seen really nasty costumers being rude to the staff while the staff kept their coolness and smile. you have to eat at the Fire & Spices restaurant , the food is so good and yummy .
the hotel one block away from Oxford St. very close to Hyde park , 5 min or less away from the underground. there is a bus stop right in front of the hotel . next time i am in London i am staying there for sure. now the rooms are in the smaller sizes but this is Europe not North America so its normal to have small rooms, TV channels really bad i had some nights i could not sleep and there was nothing to watch on TV . Wi-Fi free in the lobby you have to pay 9.99 for the room . the down side about the Wi-Fi is that you have to call for the voucher every day to renew ur service . off corse you have to put a money deposit before u can use it in the room . overall if u do not care about the view from your room and the Wi-Fi is not something u really need 24/7 then this is the place u will want to stay at.

  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RuRu25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
1 review
5 of 5 bubbles Reviewed September 8, 2013

A group of us stayed here as it was a special occasion, and we were well looked after from the moment we arrived. Mario on reception was courteous, professional and very efficient. At short notice we needed a third room which he quickly sorted for us. Mario, the Hilton are lucky to have you, you are a star! The room was spacious and extremely comfortable and despite being next to the lift it was quiet. Breakfast was great- a huge selection of hot and cold food and we were able to linger without feeling rushed. This was our second stay here, and we will definitely be back.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rob927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, September 18, 2013
Dear Rob927....

Thats great to hear that you all had a wonderful time! THANK YOU for your comments regarding Mario! He was so pleased that you commented!

We do look forward to seeing you again, maybe on you next visit I hope we can do something a little special for you so please do drop me a line.

Kindest regards and many thanks from us all at DoubleTree by hilton London - Marble Arch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saida
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed September 8, 2013

I stayed at the DoubleTree by Hilton Hotel London - Marble Arch for a week in August / September 2013. Here are a few observations of my stay:
1) Friendly and helpful staff (especially the front desk and concierge staff),
2) Good location - one block from Hyde Park and Oxford street with its many shopping, dining and sightseeing options,
3) Sufficient buffet breakfast,
4) Limited choice of channels on TV in the rooms,
5) Free Wi-Fi is not available in the rooms (only in the lobby), but the free lobby access code works in the rooms,
6) Only one visitor elevator in the entire hotel so expect some delays,
7) Access to some of the rooms in the back of the hotel are through some stairs (no ramps available) and some rooms facing the back of the hotel do not have a full view window (partially blocked glass window),
8) Efficient room service with tasty menu options.

Room Tip: Ask for a room with a full view window (some rooms facing the back of the hotel have a partially blo...
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank elnakma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, September 18, 2013
Dear Elnakma,

Great...thank you for posting you comments some excellent tips there for others.

We appreciate you taking the time and look forward to being of service again in the future.

Kindest Regards

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
1 review
5 of 5 bubbles Reviewed September 6, 2013

Clean and well presented hotel at a reasonable price. Helpful and efficient staff. Good facilities in a very central location, ideal for my business needs. I have no hesitation in recommending this hotel.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lyndon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, September 18, 2013
Dear LyndonB

Thank you for taking the time to post your comments we do appreciate and so will your fellow travellers!

Wea re so pleased you enjoyed our DoubleTree

Kindest regards

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
101 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

I stayed here with my niece early August, and we were so happy with this place.
The location is brilliant, just two small blocks from Oxford Street. The room was great with really nice furnitures. It was great value for money! We were also impressed by the service and the staff.
The only downside I can think of is the elevator. We spent some time waiting for that one.
We did not try any of the dining options at the hotel so I can not say anything about them.
Next time I'm in London I know where to stay!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mengha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, September 5, 2013
Dear MEH69,

We are so pleased that you enjoyed our DoubleTree and look forward to seeing you again very soon.

Thanks from all the Team here..

Regards

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel London - Marble Arch

Property: DoubleTree by Hilton Hotel London - Marble Arch
Address: 4 Bryanston Street | Marble Arch, London W1H 7BY, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Green Hotel in London
#255 Business Hotel in London
#264 Luxury Hotel in London
#329 Romantic Hotel in London
#330 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Marble Arch 4*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel London - Marble Arch, located in the heart of the West End just steps from Oxford Street, Marble Arch, Hyde Park and the Marble Arch Station on the Central Line. Enjoy proximity to the shoppers' paradise of Oxford Street, Regent Street and Bond Street as well as famous landmarks such as Madam Tussauds. Our friendly staff will greet you with a delicious DoubleTree chocolate chip cookie upon arrival. This London hotel, housed in a historic 18th century building, was recently refurbished to include modern contemporary interiors. Work out in our newly refurbished fitness center, 6am - 9pm, or unwind in a comfortable guest room. Stay connected with WiFi or refresh in the stylish bathroom with rain shower, speakers and mist mirrors. Relax on a comfortable bed as you watch a movie on the 40-inch HDTV. Upgrade to a luxurious suite for additional space and amenities, including a separate living area. Complimentary WiFi is available in public areas of our London hotel. Hold a business or social event at the DoubleTree by Hilton Hotel London - Marble Arch, which offers a complimentary 24-hour business center and eight flexible and modern conference spaces. Start each day with a delicious breakfast at our extensive buffet and unwind each evening with a drink in our Indigo Lounge Bar. Enjoy a casual meal in our on-site Indian fusion restaurant, Fire & Spice, or indulge in fine dining at Texture, our superb Michelin Star Restaurant. ... more   less 
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Also Known As:
Best Western London
London Best Western
Mostyn Hotel London
DoubleTree By Hilton Hotel London - Marble Arch England

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