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DoubleTree by Hilton Hotel London - Marble Arch
Ranked #394 of 1,069 Hotels in London
GreenLeadersGold level
egypt
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“v good”
Reviewed October 17, 2012

the rooms: very clean , modern ,furnished well but vvvv small

location : excellent few steps from oxford street , v good bus and underground connections to everywhere

service was v good

value : a bit expensive but the location is what u pay for here

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nmanawy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, November 4, 2012
Dear guests thank you so much for taking the time to post your comments.
We are very pleased that you enjoyed your stay.
Thank you again and we look forward to seeing you soon.
Kindest regards
James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (203)
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UK
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 15, 2012

On the weekend we stayed [13th/14th Oct 12] all the staff we met were very friendly, polite and helpful and made us feel welcome. A credit to the hotel.

Although our Club room was small, it was well furnished, spotless and comfortable. Would agree with other reviewers that the rooms are very warm. Unfortunately, we could not open our window.

We ate in the evening and the food was excellent, Unfortunately, the cookedbreakfast was not very hot but personally thought there was quite a good choice of breakfast food.

Overall though would recommend this hotel. Location excellent.

Stayed October 2012, traveled with family
Helpful?
Thank Visitor100UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, October 16, 2012
Dear Guest,
Thank you so much for taking the time to review our hotel and post your comments.....you are right about our team we count ourselves as blessed with them!
Thanks also for the alert about breakfast...this will be dealt with today I can assure you.
Once again we value your feedback and thank you
Kindest regards
James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 14, 2012 via mobile

Good location, room (406) small but well-laid out and nicely decorated/furnished, enough storage space, real wooden coat-hangers, iron and ironing board a bonus, ditto room safe, nice (if small) bathroom with good quality products, plenty of towels, all very clean and comfortable, well-lit, big flat screen TV, booked a single but got a double so happy about that. Staff pleasant and courteous.

On the downside, a lot of street noise even with window shut (although that's the same for many central London hotels), very thin walls with noisy neighbours (although they kindly quietened down with traditional signal of thumping loudly on wall, so no need to call the management or ask to move), no Wifi signal (although the hotel does have wifi, so clearly room-related to 406), warm even with temperature control turned down (and couldn't open the window due to noise).

Breakfast disappointing; not a huge variety on continental side, cooked breakfast had clearly been sitting around a while as fat on bacon was congealed, (and I was practically first in as doors open at 8am Sunday), food wasn't very warm, and only cold plates to eat it off, so was stone cold after a couple of minutes which is pretty poor considering it's a really basic and easy pitfall to avoid. In a hurry (had to be checked out and somewhere else by 8.30) so didn't have time to ask and wait for it to be reheated.

So overall a bit of a mixed bag - would probably have given a higher score if hadn't heard neighbours, wifi had worked and breakfast had been hot.

Stayed October 2012, traveled on business
Helpful?
Thank Hb17mb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, October 16, 2012
Dear Guest,
Thank you so much for alerting us to the problems you ecountered during your stay....I know its probably cold comfort to you but we have resolved the issue with the wifi it was a small booster that had stopped working so there is now free wifi in 406. With regards to Breakfast again we have purchased some more efficient heaters for our dishes which will improve the situation immediately.
I take on board your point about the street noise and applogise for your noisy neighbours.
We do appreciate your post and thank you for giving us the feedback so that we can overcome any service issues that arise.
We do look forward to seeing you again very soon.
Kindest regards
James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, Texas
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 10, 2012

I stayed here for two full weeks during the Olympics. It was a great price and the accommodations exceeded my expectations. They upgraded me upon arrival and the included breakfast each day was a nice perk!

I didn't have any issues with noise at all. The staff was courteous and friendly. Everything was clean and comfortable. My only comment about my room was that the tub wall in the shower was very high and it was difficult to get in and out. No big deal for me, but might be a challenge for an ederly person or someone with physical limitations.

But the location was perfect and when I visit London again, I would not hesitate to stay here again.

Room Tip: I stayed on the second level right by the entrance door to the floor. Very convenient!
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  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bbeachtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, October 16, 2012
Thank you so much for taking the time to post your comments regarding the Hotel the team and I are thilled that you had such a great time whilst you where away from home.
Thak you again its much appreciated.
Kindest regards
James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nyack, New York
2 reviews
Reviewed October 8, 2012

upon check i was asked to guarantee my extra in advance its innovative way to secure payments but the blonde lady at reception was so rude when i raised a point that, why i was asked to pay in cash for a drink. she blantantly said to me that i did not secure my extras. i requested her to check assuring her that i did leave extras secure. guess what she replied that she had other important things to do than checking for me. this is not it. next morning i was complaining her about room being so hot the previous night, she just smiled and informed me, ''the whole hotel was facing the same problem you weren't the special one and you can check out if you dont feel comfortable here''. i was shocked getting treared in such a way, she even said she only gets 18k per annum to work not to resolve such minor issues. i seriously request the GM to look into this problem. i cant imagine myself at mostyn in near future

Stayed September 2012, traveled on business
Helpful?
Thank Carla1971tim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, October 10, 2012
Dear 60csmith,

The GM is already in the process of carrying out an investigation into this matter. I would be grateful if you can contact me personally so that I can update you on this situation.

As you can see from this site one of our greatest strengths is in customer service, clearly in this instance we have failed however rest assured that the matter will be investigated immediately.

Kindest regards

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2012

i stayed here for one night after completing a 100 mile running / walking race - which meant i'd been on my feet for 33 hours. i'd booked a single room and was delighted with it - by far and away the nicest single room i've ever stayed in. not small or dingy or badly furnished, like so many others. i was so relieved when i opened the door and saw how smart, clean and modern it was. perfect. it was high up - on the 6th floor? - and quietly tucked away. the bed was extremely comfortable, the bathroom luxurious with a very welcome powerful shower and plenty of towels. i didn't stay for breakfast, but was delighted with the location. after a stroll to selfridges in the morning i was able to collect my luggage from the hotel then catch a bus directly opposite to kings cross. i loved this beautifully presented hotel with its helpful, professional staff and would happily stay here again.

Room Tip: i was delighted with my single room - no need to book a double for single occupancy.
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  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AilsaCelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, October 10, 2012
Dear Ailsa Celia,

Great to hear such positive feedback about our Hotel and our cosy single rooms.
We really do appreciate the feedback and as you know its valued by other travelers as well.
We do hope to see you again in the future and again thank you for taking the time to respond.

Kindest regards

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 1, 2012 via mobile

I absolutely enjoyed my stay at the Mostyn. It is ideally located Oxford street is 1min walk from the hotel, under 8min walk to the nearest tube (marble arch). Plenty of shops nearby and places to eat and to get coffee. The breakfast that was included was decent you can order eggs and toast and other breakfast foods in addition to the continental breakfast. The rooms were clean. There is a mini fridge in the room in addition to a safe free of use.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Illuswon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review, October 2, 2012
Dear 111uswon,

Thank you for the great review...the team and I really appreciate it!

I am glad that you enjoyed the stay and very much hope to see you again soon. Thank you so much for taking the time...

Kindest regards

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel London - Marble Arch

Property: DoubleTree by Hilton Hotel London - Marble Arch
Address: 4 Bryanston Street | Marble Arch, London W1H 7BY, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Green Hotel in London
#255 Business Hotel in London
#278 Luxury Hotel in London
#329 Romantic Hotel in London
#330 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Marble Arch 4*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel London - Marble Arch, located in the heart of the West End just steps from Oxford Street, Marble Arch, Hyde Park and the Marble Arch Station on the Central Line. Enjoy proximity to the shoppers' paradise of Oxford Street, Regent Street and Bond Street as well as famous landmarks such as Madam Tussauds. Our friendly staff will greet you with a delicious DoubleTree chocolate chip cookie upon arrival. This London hotel, housed in a historic 18th century building, was recently refurbished to include modern contemporary interiors. Work out in our newly refurbished fitness center, 6am - 9pm, or unwind in a comfortable guest room. Stay connected with WiFi or refresh in the stylish bathroom with rain shower, speakers and mist mirrors. Relax on a comfortable bed as you watch a movie on the 40-inch HDTV. Upgrade to a luxurious suite for additional space and amenities, including a separate living area. Complimentary WiFi is available in public areas of our London hotel. Hold a business or social event at the DoubleTree by Hilton Hotel London - Marble Arch, which offers a complimentary 24-hour business center and eight flexible and modern conference spaces. Start each day with a delicious breakfast at our extensive buffet and unwind each evening with a drink in our Indigo Lounge Bar. Enjoy a casual meal in our on-site Indian fusion restaurant, Fire & Spice, or indulge in fine dining at Texture, our superb Michelin Star Restaurant. ... more   less 
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Also Known As:
Best Western London
London Best Western
Mostyn Hotel London
DoubleTree By Hilton Hotel London - Marble Arch England

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