I've stayed at this hotel over 50 times and get a completely different experience each time. I'm a diamond member and rarely get upgraded to very nice rooms despite my regular stays and sometimes don't get upgraded at all. The staff on the front desk do their best but checking in is a long experience.
The breakfast buffet is just manic even at 0630 in the morning although the selection is good. The exec lounge is pretty good for breakfast but gets quite busy. Note they don't let children in the exec lounge after 1700 which is inconsistent with other properties
Rooms are very variable. The rooms in the west wing are the new ones that have been refurbished. The east and tower wings are old and the air conditioning is pretty poor in these rooms.
Room service is pretty good.
The gym is very small but equipment is ok. Pool is small but ok.
The lifts in the east wing or tower blocks have a mind of their own
This is really a conference hotel.
Overall if you want a better hotel stay in london stay at the hilton canary wharf or the hilton tower bridge.
- Official Description (provided by the hotel):
- Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more less
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- Also Known As:
- Hilton London Metropole Hotel London
- Hilton Metropole London
- London Hilton
- Hilton London Metropole England