We only spent one night here, as my partner was having heart surgery at a local hospital the next morning at 7am, and so even though we live near London we needed to be located nearer to this part of town. The hotel is quite small and tucked away down a side street. In comparison to other Marriott hotels this one seems overdue for a refit. The rooms are not unclean, but are in the old fashioned Marriott style which seems a little tired and unglamorous now. The reception staff member had kindly upgraded us to a larger room, but unfortunately we had to reject it and ask for another, as it overlooked the junction of George Street and, despite being on the 11th floor, the traffic noise and emergency vehicle sirens were very loud. This was due to the fact that pretty much the whole wall facing the road was one giant window, letting in all the noise. It was crucial we had a good night's sleep so this wouldn't do. However, when we went back downstairs the female receptionist made a fatal error, one that I've only encountered once before in a hotel. When we said it was a noisy room she said in a rather annoyed tone that it certainly was not noisy because it was far away from other guests. Had she ever been up there I wonder? I don't think you can contradict customers. If the customer says it's too noisy then it's too noisy. That's like complaining about your food in a restaurant and the waiter says no, it's not too cold/too salty/too well-done/too undercooked which makes you feel stupid. Anyway, that soured things a bit, but we got a quieter room. Room service was delivered by a delightful staff member, but we were a little underwhelmed by the food. For example none of the dishes came with any sauce and gnocchi with no sauce is a bit dull. Breaded cheese with no sauce is also pretty boring. We'll be back as we have to stay in this area in future, but I wouldn't recommend it if you are coming on holiday and want somewhere special and memorable. Try the Royal Horseguards Hotel for a really good London welcome (see my review).
- Official Description (provided by the hotel):
- Welcome to the four star luxury London Marriott Hotel Marble Arch with its newly renovated bedrooms. You’ll love their new Apple TV technology, deluxe bedding and contemporary new colour palette of whites, dove grey and aqua marine blue as well as high-speed Wi-Fi. Our Marylebone hotel is within walking distance of many of Central London’s most captivating landmarks including Buckingham Palace, Hyde Park, Mayfair and Oxford Street shopping. Guests staying in our executive rooms get exclusive access to our top floor Executive Lounge, offering panoramic views, free breakfast, drinks and canapés. In addition, enjoy complimentary access to the fully equipped Leisure Club with extensive gym and pool. Savour British gastro fare in our restaurant with local, seasonal produce. Guests seeking the perfect venue for a business meeting or social occasion will be delighted with our flexible, light-filled event space and our knowledgeable catering teams. Discover your gateway to the heart of London. ... more less
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- Also Known As:
- Marriott London
- London Marriott Hotel Marble Arch England