I stayed here for £188 for one night because my usual haunt, the nearby Hilton Metropole, was asking over £400 for a night. Because of my recent travels to central europe, I've just become a Marriott cardholder so it was an interesting experience to compare Marriott service with Hilton Gold hhonors service.
Check in was fine and the room was OK, albeit rather old fasioned and a bit worn in places. What annoyed me though was a very disappointing service experience in Chat's Bar. There was nobody being served when I walked up to the bar but it still took someone several minutes to condescend to come and take my order. Having eventually poured my beer, I was then kept waiting for the change while the staff member talked to colleagues, messed around with the till and generally did his best not to appear in the slightest bit interested in my custom.
To add insult to injury, my one pint of Stella attracted an "optional service charge" of 56p and the receipt I was given left space for a tip. This is a pernicious scam which a chain of Marriott's size ought to stop.
I noticed other drinkers with what I assume were complementary peanuts, which might justify a proportion of the service charge, but I didn't get any.
I then (with hindsight against my better judgement) ordered a burger. This took 30 minutes to arrive and at best was average.
So, Marriott have probably lost a chance to switch me from the Hilton Metropole, unless there's a massive price differential again, and to be honest I will steer clear of Chat's if I ever go back to the Marriott - it isn't worth the money.
- Official Description (provided by the hotel):
- Welcome to 4-star luxury at London Marriott Hotel Marble Arch. Our stylish and contemporary Marble Arch hotel offers newly redesigned bedrooms featuring Apple TV technology and deluxe bedding, within walking distance of many captivating Central London, England destinations, such as Buckingham Palace, Hyde Park, Mayfair and Oxford Street shopping. ... more less
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- Also Known As:
- Marriott London
- London Marriott Hotel Marble Arch England