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“Good Front line service but expensive.”

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London Marriott Hotel Marble Arch
Ranked #375 of 1,089 Hotels in London
PJ
Level Contributor
106 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Good Front line service but expensive.”
3 of 5 bubbles Reviewed October 1, 2012

I have stayed in this hotel for many times over the years, knowing very well what I to expect; a medium range hotel with reasonable service levels. The front office experience has not changed, the staff is wonderful, being very courteous and doing their best to accommodate my specific wishes.

The room although small is adequately furnished, however I remember from the past that they used to provide better amenities such as bathrobes, slippers and cookies. Called twice to get a pair of slippers, both times I waited but they did not arrive so I gave up.

Internet connection is expensive and you may get a better deal getting a room with executive lounge privileges as you will get breakfast and drinks thrown in with free WIFI within the lounge. London is getting expensive and I would have shopped around for alternatives if I had more time.

Room Tip: Non-smokers better get a non-smoking floor, had to endure 1 night in a smoking room, woke up feeling...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kesharoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,454 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 1, 2012 via mobile

Love being able to go for a run in Hyde Park in the morning - great location and access. But the Internet (which you have to pay extra for) does not allow my business email to load up - seems to work in other hotels - why not this one?

Stayed September 2012, traveled on business
Helpful?
Thank Ronan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 23, 2012

Check-in was a breeze, our room was pristine, and the location was wonderful. Our room wasn't huge but big enough to move about with two queen beds. Highly recommend this one if you can afford it. We had executive lounge access, which afforded us cold beverages, wine and hors d'oeuvres in the evening, and hot breakfast every morning, and free wifi. Worth it!!!

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everett, Washington
Level Contributor
206 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed September 22, 2012

This was first stay at this hotel and it was very nice. The staff is very friendly and helpful and you can walk to a good portion of central London quite easily from the hotel.

The only downside is that the hotel is too far away from Paddington Station or the Tube stops to walk, so you almost always need to take a taxi. There is an eclectic mix of restaurants in the area so you won't have any trouble finding places to eat in the evening. I found the hotel breakfast quite average and very expensive (£21 for the hot breakfast).

I will probably stay here again in the future since I mostly travel to London on business.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpm-indy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuket, Thailand
Level Contributor
139 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed September 20, 2012

The hotel is a convenient one next to many middle-eastern restaurants which I love.
Rooms are well attended and the breakfast is nicely done.
Staff are very helpful. The concierge has been helpful and is as talkative as you wish. Brilliant figure.
I booked through Marriott.com and really found the price was high but once again... this is London !

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hakunamaatata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, IN
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

We enjoyed our stay at this hotel. The room was extremely clean with comfortable beds. (They were a little too cozy- I had a hard time leaving mine in the morning.) Best hotel bed I've had in a while; we stayed at multiple hotels during this trip and this one wins for best night's sleep.
There is a grocery store in close walking distance which proved to be a nice benefit.
The hotel was quiet and in a good area for tourist-y activities.
It was a little confusing- there are many Marriotts in this area. It was difficult to meet up with our cousin because she went to another Marriott to meet us- there is actually one that is closer to Marble Arch. So make sure you have the location you're seeking when you make your reservation. But if you do get this location, be happy because you're likely up for a good stay.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aomal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valrico, Florida
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 16, 2012 via mobile

Hotel is accessaible to local and commericalized shopping districts. Access to tube stations, bus stops make for easy sightseeing. Hotel lobby staff, are the most helpful and pleasurable I've.seen in a while. Rooms are well maintained and modern, minus the bathroom, very cramped, but don't spend my time in there anyways. Internet access very expensive need to have free access in lobby, bar, and dinning area for business requirements. Exexutive lounge was decent, but stopped serving drinks at 8pm, most of the others are 10pm. Executive lounge at this particular Marriott is not woth the extra cost, recommend skip. Overall nice hotel, but would rather try somewhere else for the same price they were charging here.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmardis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel Marble Arch

Property: London Marriott Hotel Marble Arch
Address: 134 George Street, London W1H 5DN, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#264 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — London Marriott Hotel Marble Arch 4*
Number of rooms: 240
Official Description (provided by the hotel):
Welcome to the four star luxury London Marriott Hotel Marble Arch with its newly renovated bedrooms. You’ll love their new Apple TV technology, deluxe bedding and contemporary new colour palette of whites, dove grey and aqua marine blue as well as high-speed Wi-Fi. Our Marylebone hotel is within walking distance of many of Central London’s most captivating landmarks including Buckingham Palace, Hyde Park, Mayfair and Oxford Street shopping. Guests staying in our executive rooms get exclusive access to our top floor Executive Lounge, offering panoramic views, free breakfast, drinks and canapés. In addition, enjoy complimentary access to the fully equipped Leisure Club with extensive gym and pool. Savour British gastro fare in our restaurant with local, seasonal produce. Guests seeking the perfect venue for a business meeting or social occasion will be delighted with our flexible, light-filled event space and our knowledgeable catering teams. Discover your gateway to the heart of London. ... more   less 
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Also Known As:
Marriott London
London Marriott Hotel Marble Arch England

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