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“Bless 'em”

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Jumeirah Carlton Tower
Ranked #123 of 1,068 Hotels in London
Certificate of Excellence
Australian
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Bless 'em”
Reviewed March 27, 2007

I adored this hotel. I had a awful trip into London, but was taken care of once I arrived at the hotel. Check in was quick, the lady showed me to my room, giving a tour of the hotel on the way, and ensuring I was show the features of the room and how to use the services. Room service was prompt, and fantastic value, although I couldn't eat it all!

Taxis were always available when leaving the hotel, and the concierge
was helpful in terms of providing advice and directions.

The service was personal, and thoughtful. The availablility of staff fluent in a huge variety of languages (including Lithuanian!!) was fantastic. 3 minor downfalls were slack service in the coffee lounge area (as in I had to leave a huge tip because no-one came to collect the money and I had a plane to catch), the minibar was not refilled on one occassion, and the goods posted back to me were not sent via express post as requested. Each of these I could have rectified, but didn't because the overall experience was fantastic, from making the reservation, to the follow-up once back home.

  • Liked — Fantastic customer service generally
  • Disliked — Service in hotel lounge bar
  • Stayed July 2006, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank wanabe_frequentflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jumeirah Carlton Tower

Property: Jumeirah Carlton Tower
Address: 2 Cadogan Place, London SW1X 9PY, England
Location: United Kingdom > England > London > Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in London
#74 Business Hotel in London
#74 Family Hotel in London
#98 Romantic Hotel in London
#107 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jumeirah Carlton Tower 5*
Number of rooms: 216
Official Description (provided by the hotel):
The five-star Jumeirah Carlton Tower is ideally situated amongst the boutique stores of Knightsbridge and Sloane Street. Each of the 216 rooms and suites have been designed with luxury in mind, each benefiting from complimentary high speed wired and wireless internet access. The hotel features three restaurants and bars; The Rib Room Bar & Restaurant, Chinoiserie and The Club Room. The Peak Health Club & Spa boasts state-of-the-art gym equipment, aerobics studio, award-winning treatments and 20m indoor pool. ... more   less 
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Also Known As:
Jumeirah Carlton Tower Hotel London
Jumeirah Carlton Hotel
Jumeirah Carlton London
Jumeirah Carlton Tower London, England

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