The hotel is in an excellent location. In mid-September, my wife and I stayed for 4 days and the stay was fine with the exception of the concierge making a reservation for us at a restaurant and when we arrived there was no reservation and we waited 2 hours at the bar to be "accommodated" before leaving to go elsewhere. The laundry that I sent out was not back by the requested time and when I called to inquire about my clothes they were finally able to trace them to having been delivered to another guest's closet. Consequently, I was late for a meeting while the hotel had my laundry and was to be pressing my suits. And yes, I was still charged for the laundry.
The second time, this week. We had reserved a non-smoking room and were given a smoking room. When I requested a change they denied that the non-smoking room had been reserved. They accommodated me in a room the size of a closet where there was a 2 foot perimeter around the bed. The change request took the desk clerk 3 times of "going to check with the manager" and the gave me perhaps worst room in the hotel.
The fitness center is wonderful and the pool a delight. It is the reason that I have stayed twice in a month. Great equipment, although an AB machine would be a fantastic addition.
The hotel openly prefers its Arab guests and goes out of their way to ensure they are taken care of.
The entire staff is either Eastern European or Middle Eastern, it confirms Norman Tebbit's famous adage.
- Official Description (provided by the hotel):
- The five-star Jumeirah Carlton Tower is ideally situated amongst the boutique stores of Knightsbridge and Sloane Street. Each of the 216 rooms and suites have been designed with luxury in mind, each benefiting from complimentary high speed wired and wireless internet access. The hotel features three restaurants and bars; The Rib Room Bar & Restaurant, Chinoiserie and The Club Room. The Peak Health Club & Spa boasts state-of-the-art gym equipment, aerobics studio, award-winning treatments and 20m indoor pool. ... more less
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- Also Known As:
- Jumeirah Carlton Tower Hotel London
- Jumeirah Carlton Hotel
- Jumeirah Carlton London
- Jumeirah Carlton Tower London, England