Two of us booked at RHG in December for our August trip to London. Reservations were made directly with the hotel and we negotiated a slightly lower than advertised rate which included a full English breakfast and VAT.
We checked in in the early afternoon and were shown to a rather dismal room looking on to the fire escape scheme. A glance through the window did not inform us as to weather, or even whether it was day or night. Not a pleasant way to begin our stay. An immediate call to the desk was met with "we have nothing else available," however a personal visit to reception the next morning resulted in resulted in a move to a much lighter, brighter and more up to date room, which altho without a view of the Eye or the Thames was considerably better that the night before (although it included an "upgrade" charge.
As others have said, the location is excellent. We did have a glass of wine in the overpriced bar, but enjoyed dinner one night at the hotel's restaurant One Twenty-one Two which included the absolute best wild mushroom soup as a starter, that I have ever experienced!
We found the breakfast very good and we were seated at crisp tables with no waiting on any of the four mornings of our stay. We had no problem finding the appropriate plates and bowls that an earlier poster complained about . The selections were typical of the full English breakfast, streaky bacon, potatoes, eggs both fried or scrambled, nice assortment of fruits, cereals, yoghurts and breads and no stale croissants. Although we didnt try the cold foods, they looked appetizing too.
We ate well enough to spend the bulk of our day walking, visiting places we had been before or never visited at all and were well satisfied until we stopped for a coffee and muffin around tea time.
The bed was comfortable, the space was good considering London's definition of spacious, and the bath was excruciatingly clean.
We found the staff helpful and courteous---even the concierge who seems not to have found much favor in these reviews. There were at least two who I spoke with, getting directions, etc., and they were equally polite. Ditto for the very helpful doorman. Perhaps the poor reviews for the staff has resulted in a clean sweep, but I doubt it. If one looks for things to complain about, one can always be unhappy, but RHG gets good marks from us and we would go back again as soon as possible were it not for the dreadful US dollar/GBP ratio---which is certainly not the fault of this pleasant hotel.
- Official Description (provided by the hotel):
- This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more less
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- Also Known As:
- The Royal Horseguards Hotel London
- Royal Horseguards London
- The Royal Horseguards London, England