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The Royal Horseguards
Ranked #114 of 1,072 Hotels in London
Certificate of Excellence
Reviewed September 8, 2007

Two of us booked at RHG in December for our August trip to London. Reservations were made directly with the hotel and we negotiated a slightly lower than advertised rate which included a full English breakfast and VAT.
We checked in in the early afternoon and were shown to a rather dismal room looking on to the fire escape scheme. A glance through the window did not inform us as to weather, or even whether it was day or night. Not a pleasant way to begin our stay. An immediate call to the desk was met with "we have nothing else available," however a personal visit to reception the next morning resulted in resulted in a move to a much lighter, brighter and more up to date room, which altho without a view of the Eye or the Thames was considerably better that the night before (although it included an "upgrade" charge.
As others have said, the location is excellent. We did have a glass of wine in the overpriced bar, but enjoyed dinner one night at the hotel's restaurant One Twenty-one Two which included the absolute best wild mushroom soup as a starter, that I have ever experienced!
We found the breakfast very good and we were seated at crisp tables with no waiting on any of the four mornings of our stay. We had no problem finding the appropriate plates and bowls that an earlier poster complained about . The selections were typical of the full English breakfast, streaky bacon, potatoes, eggs both fried or scrambled, nice assortment of fruits, cereals, yoghurts and breads and no stale croissants. Although we didnt try the cold foods, they looked appetizing too.
We ate well enough to spend the bulk of our day walking, visiting places we had been before or never visited at all and were well satisfied until we stopped for a coffee and muffin around tea time.
The bed was comfortable, the space was good considering London's definition of spacious, and the bath was excruciatingly clean.
We found the staff helpful and courteous---even the concierge who seems not to have found much favor in these reviews. There were at least two who I spoke with, getting directions, etc., and they were equally polite. Ditto for the very helpful doorman. Perhaps the poor reviews for the staff has resulted in a clean sweep, but I doubt it. If one looks for things to complain about, one can always be unhappy, but RHG gets good marks from us and we would go back again as soon as possible were it not for the dreadful US dollar/GBP ratio---which is certainly not the fault of this pleasant hotel.

  • Stayed: August 2007, traveled as a couple
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5  Thank Peregrinae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,118 - 4,124 of 4,694 reviews

Reviewed September 3, 2007

This is the second time staying here and we have decided not to stay anywhere else when we visit London again, the location is perfect for getting around London the majority of the sights are within a short walk, the rooms are second to none and the staff are wonderful, so friendly and nothing is too much trouble, ok its a bit pricy but if you want a relaxing good quality stay in the city this is the place do do it,
I must thank the concierge they are so helpful, you want directions/taxis/advice they are the ones to ask, the waiting staff at breakfast time are simply so profressional.
All in all I can't praise this hotel enough its a real treat staying there!!!!!

  • Stayed: September 2007, traveled as a couple
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3  Thank rubyslipperjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2007

Stayed overnight in May. Had booked a twin room with River view and breakfast at an excellent rate. Required twin beds had been made up as a double but this was changed an hour after our arrival. Delighted to have a larger room than our friends!, with a River view. The bathroom was a good size and perfectly functional. Bed was comfortable.

Didn’t eat in hotel, bar slightly expensive even for this grade of hotel.

Really like this part of London it feels more historical than many others. Embankment tube nearby but do walk round the immediate area. I chanced upon a nearby military parade on my way to Trafalgar Square.

Dependant on price would stay here again.

  • Stayed: May 2007, traveled on business
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3  Thank BasilsTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2007

I cannot imagine a better location than this hotel to explore London. The hotel is located next to two tube stations with the Embankment Tube station across the street and Charing Cross station a block away not to mention the Embankment Pier and Golden Jubilee bridge minutes away. It's an easy walk to the London Eye or to Trafalgar Square. There are plenty of restaurants and convenience stores nearby. Those willing to walk a little more will find that Buckingham Palace, Covenent Garden, Picadilly Square or even Paliament and Westminster Abbey are convenient.

Breakfeast was decent: assorted pastries, cereal, fresh fruit, canned fruit, scrambled eggs, poached eggs, ham, sausage, and hash browns. If you want toast request it when they come with tea or coffee. If you come down at 8 am you don't have to wait for a table. When we came down at 9 am though we never had to wait longer than 5 minutes for a table for two. During the week the buffet closes at 10 am.

As for our room. We initially booked the basic room through American Airlines which was only twin beds. When we arrived we were able to switch to standard. However, when we got to our room it was a smoking room on and I could swear it was still smoking. There was enough particulate matter to trigger an asmtha attack in my wife. Fortunately, they upgraded us at no charge to an Executive room. It wasn't much bigger than our original room but it had a desk, finer appointments, a bigger bathroom with both a shower and a bath and of all things a heated towel rack. Neither room had a river view. The beds had no topsheet only a comforter and I don't think they ever gave us fresh towels.

A hint to those who want to take the Tube to the airport. You can get on the District Line at the Embankment station and transfer to the Picadilly Line at Baron's court by just walking across the platform. It will cost you 60 pounds by taxi from the airport but only 4 pounds to take the tube.

  • Stayed: August 2007, traveled as a couple
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3  Thank gjonbelay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2007

Have stayed here several times....the reviews are right....Great Location (1min from Embankment Tube), Good Service, Nice Rooms and fantastic Breakfast and theRoom rates are very good.

  • Stayed: August 2007, traveled with family
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3  Thank stevejfarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2007

Having never been to London, my husband and I were very pleased with the location of the Royal Horseguards Hotel. It literally is within walking distance to many attractions, restaurants and grocery stores - not to mention the Embankment tube station across the street. Check in was quick. The lobby is pretty and was always picture perfect. We stayed in room 760, and although we had a view of walls outside our window, we were very impressed with the size of the room. It had a queen sized bed (firm, although the pillows offered no support) , a desk, with several outlets (we requested an electrical outlet adapter from concierge in order to use our laptop), a couch (not comfy), and two sitting chairs (better suited to really small bottoms!). The bathroom was clean, and water pressure was strong, although the tub was quite narrow. There is a safe and mini refrigerator, as well as an electric kettle for hot water to make instant coffee/tea (Nescafe - didn't try it). The TV was about 18" and had very few channels. The air conditioner/fan was quite noisy and did not make the room cold. It really was just like a fan...a loud one. We didn't really have any contact with staff other than for check in, and obtaining a map and adapter from the concierge. Overall, we were pleased indeed!

Stayed: August 2007
3  Thank wena75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2007

A cautionary tale for all non-smokers. On opening the door to our room, we were almost choked by an overwhelming smell of cigarette smoke. As we are both non-smokers this was pretty unpleasant. The rooms on this corridor (6th floor) were labelled ‘Smoking room’, yet when I booked (on-line) there had been no option to choose a smoking or non-smoking room, or I would have picked the latter. Phoned reception who refused to move us as ‘there were no other rooms available’, and said that their policy is not to allocate either a smoking or a non-smoking room on request or at booking as they can’t guarantee either will be available. So what’s the point of having smoking and non-smoking rooms if guests who get put in them might not be in the right category? The receptionist also said that ‘very few people smoke in our rooms’ – he had obviously not ventured into one of their smoking rooms lately. The smell did not go away for our entire stay. I can see from other reviews that it’s not unusual for guests to be put in a smoking room even if they have requested something else, or indeed to get a room that isn’t at all what you expected, and that staff have been unhelpful for other guests too. This hotel is definitely one to avoid if you dislike cigarette smoke, or even as a smoker who doesn’t want to get put in a non-smoking room, and seems to offer pot luck as to whether you get a decent room or not. For that reason alone, I would not return. Even Travelodge can tell you in advance whether you get a non-smoking room or not!

That said, the location (right next to the Thames) was very picturesque. Breakfast was OK in terms of the food., though the buffet set-up had the plates in the middle so you couldn’t pick one up and move down a line, but had to hop back and forth to get all the items you might want. Some items were also running out and for the last 40 mins of serving didn’t seem to be being replenished. The breakfast area is also relatively small – coming down for a weekend breakfast between 10-11, the last hour of serving, meant a wait of about 20 mins till a table became free. They should think seriously about expanding their dining room, as I have not had to wait like this at any other hotel. Again, I wouldn’t return.

  • Stayed: August 2007, traveled on business
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5  Thank EightiesChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Horseguards

Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#99 Luxury Hotel in London
Price Range: $270 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London
The Royal Horseguards London, England

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