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“The Very Best!” 5 of 5 bubbles
Review of The Royal Horseguards

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The Royal Horseguards
Ranked #94 of 1,086 Hotels in London
Certificate of Excellence
Hfx
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The Very Best!”
5 of 5 bubbles Reviewed December 20, 2009

Fabulous accommodation, fabulous staff, fabulous dining, fabulous location! Accommodation in London doesn't get any better than the Horseguards. Staying here while in London is money well spent!

  • Stayed December 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JKGHfx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, January 4, 2010
Thank you for your feedback on the trip advisor website subsequent to your stay at the Royal Horseguards Hotel.

Customer feedback is a valuable resource for future improvements in our service standards.

We are Delighted to hear that you enjoyed your stay with us

We are looking forward to welcoming you back to the Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,397 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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wiltshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 16, 2009

stayed here for my 40th birthday ,lovely hotel,couldn't have been in a better location,don't know what all the fuss about the double beds is about,big enough for us!!!!
service and staff great,would love to come again.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank laineywrobel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest relations Manager at The Royal Horseguards, responded to this review, January 4, 2010
Thank you for your feedback on the trip advisor website subsequent to your stay at the Royal Horseguards Hotel.

we are pleased to hear that you enjoyed your stay with us.

Customer feedback is a valuable resource for future improvements in our service standards.

We are looking forward to welcoming you back to the Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughborough, United Kingdom
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 11, 2009

We chose this particular hotel as we sought quality and the right location. We were not disappointed.

We were warmly welcomed and delighted to be told that our room had been upgraded to an executive room. Even although we had a room facing the inside of the building our room met all our requirments. It was large, tastefully furnished with good facilties, including a flat screen TV at the end of the bath.

The location is ideal for exploring central London and within walking distance of many theatres but the hotel itself is away from the buzz and noise of traffic.

My only disappointment was breakfast on Sunday morning. Since the hotel was full the restaurant struggled to cope with the numbers. In hindsight, room service breakfast would have been a better option.

We often travel to London to see a show or do some shopping. Overall this is probably the best hotel we have used in these trips and I would not hesitate to recommend it.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ianjacraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, January 4, 2010
Thank you for your positive feedbackon the tripadvisor web site.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

We have taken onboard your constructive comments regarding Sunday morning Breakfast. we are however very delighted to note the positive aspects of your stay.

We are looking forward to welcoming you back to the hotel again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
worcestershire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed December 3, 2009

Stayed here several times before, but unfortunately wont be coming back. Booked hotel 6 weeks ago for standard double room. Clean and well sited hotel,but never encounterest this before.......... the problem is that their standard double beds are 4 foot wide, not the usual minimum 4 foot 6 inches. We raised it with the managment and they said that it was a standard double bed, so we thought that we must have imagined it.......we are not big people but after one nights sleep we still didnt believe. So at the risk of being anal we bought a measuring tape and yes it was 4 foot wide...for UK pds 240 per night!...............the standard double bed is 4ft 6inches and I am afraid a 4 foot bed is not comfortable for two...
Realised that previously we have stayed in deluxe not standard room and guess what the deluxe are 5 foot beds. the deluxe room another uk pds 40 per nght...In all the years travelling never stayed in a hotel that adverstised double beds but were 4 foot.
Never thought that 6 inches was so critical to a good night sleep!!!
Finally no bath only a shower

  • Stayed December 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank davidncal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 30, 2009

Have been staying here for 12 years and love the hotel. Great rooms and amenities. Excellent English breakfast with many choices. Location is near the tube, restaurants, theater and many of the interesting sights to see. Very friendly atmosphere. would recommend for all ages.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank midnight1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest relations Manager at The Royal Horseguards, responded to this review, December 4, 2009
Thank you for your positive feedback on the tripadvisor web site.

we are delighted to hear that you enjoyed you visit with us once again.

Customer feed back i a valuable resource to us which enables us to maintain our customer service standards.

we are looking forward to welcoming you back at The Royal Horseguards in the near future.

Thank you

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
150 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed November 30, 2009

I work about 5 mins away and used it for an overnight stay in London.

Recently renovated, nice hotel, pretty good service at the door and reception.

Room was a king, but internal facing, fine as I arrived at 5 and didn't really look out, but probably worth checking what view your getting. Bathroom really really small but all spotless and very modern which is great. The room was a decent size, with desk, seats, LCD TV and decent sized wardrobe.

For a hotel such as this they had an overnight shoe shine service which I didn't use as wasn't aware until I was leading but is a sign they aspire to be a good hotel.

Overall i would say its a good hotel and frankly for the price very good. The hotels in London are generally hit and miss sometimes, so if you can pay under £200 I would stay here, central for everything, modern and very clean.

However if this were to cost £190 and you can get Claridges for £250...mmm more formal/stuffy but you fo get an overall better hotel than Royal H.

For other overnight stays I will stay here again. For tourists staying longer, to be fair its not a bad choice at all, although you will be a good 15min walk from Covent Garden but only 5-10 from Trafalger square.

  • Stayed November 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RJB1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, December 4, 2009
Thankyou for your comments on the tripadvisor website subsequent to your recent stay with us

we were most delighted that you enjoyed your stay with us, and we are looking forward to welcoming you back again.

we have also taken onboard your constructive feedback regarding the room location we are however very delighted to note the positive aspects of your stay.

Customer feedback is a valuable source for future improvements of our service standards.

thankyou

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
5 of 5 bubbles Reviewed November 14, 2009

This is a great hotel, I booked it as a surprise birthday treat for my fiancé and we had the BEST time!

From the original booking with booking.com which was seamless, to the confirmation call with Latoy on reception who arranged an upgraded room for us, to the fantastic Michael on concierge who managed to secure us a last minute booking at the amazing Gaucho Grill in Piccadilly the hotel could not have done any more.

We were graciously greeted, swiftly shown to our amazing room – 312 which overlooked the river Thames and the London Eye. The bathroom had a rain shower and LCD TV in the bath, and everything could be controlled by a touch of a button from our bed, it was perfect.

I would recommend this hotel to Londoners, Mancunians, Brummies, foreigners, everyone! It is situated in a prime location, with everything you could want on your doorstep, whether you prefer to travel by tube which is less then 2mins walk away, or you’d rather jump in a cab you won’t be disappointed as everything that London has to offer is close by and so taxi fares won’t break the bank.

I used the ‘check rates’ feature on Tripadvisor and was able to find an unbeatable price – will definitely be making use of this utility for future bookings!

  • Stayed October 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Squeaks80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, December 4, 2009
Thankyou for your positive feedback on the Tripadvisor website subsequent to your recent stay with us here at the Royal Horseguards Hotel.

we are delighted to here that you have enjoyed your stay with us.

Customer feedback is a valuable resource for future improvements of our service standards.

We are looking forward to welcomming you back at the Royal Horseguards in the near
future.

Thank You
guest relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Horseguards

Property: The Royal Horseguards
Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#85 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London
The Royal Horseguards London, England

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