How do evaluate a 5* hotel - well there are two clear criteria, facilities including the look and service. 5* star hotels come in all shapes and sizes but terms such as elegance, refinement, style, glamour, luxury, opulence, splendour you would expect to crop up in a review. The last time I stayed at this hotel which some time ago the GM described it as homely which is more apt for a B&B. There is definitely a different feel when you enter the hotel now. 5* is about detail and finishing touches. The flowers no longer look like they were bought at a supermarket. The arrangements are not showy but have an understated elegance. In fact there is a feel of refinement everywhere you look. Rich fabrics like velvet and leather give a country house feel. A small note but if you are going to have a doorman he should not make guest appearances but should be always there especially for a 5* hotel. The staff are courteous, polite, efficient and I can find no fault. and so on to the rooms. If I say magnolia it says it all. I would expect heritage colours and the curtains and bed throw to be made of quality fabrics. Everything is a little tired. The windows were so dirty I couldn't see out of them. And yet there was a balcony that you could step out onto to clean them. The desk chair was essentially a dining chair and the padding in the seat had disappeared to I don't know where. The integrated lighting system is complicated and drove me to distraction. When I contacted reception and asked for a desk lamp to operate independently I was advised this was not possible. Twice I contacted reception for different reasons and the person who answered was giggling and made no apology for doing so. Breakfast is a delight, attentive staff and delicious food - a great start to the day. Room service is however disappointing and I have had better food at some of the other thistle or guoman hotels. So there was a lot that was good about my stay but there needs to be more attention to detail.
- Official Description (provided by the hotel):
- This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more less
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- Also Known As:
- The Royal Horseguards Hotel London
- Royal Horseguards London
- The Royal Horseguards London, England