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“Worth every penny! Fabulous!” 5 of 5 bubbles
Review of The Royal Horseguards

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The Royal Horseguards
Ranked #94 of 1,086 Hotels in London
Certificate of Excellence
Warminster, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Worth every penny! Fabulous!”
5 of 5 bubbles Reviewed February 18, 2014

I was recommended this hotel by a Client of mine. After looking at the website I just knew I had to stay here!
My boyfriend and I stayed here on the 9th Feb 2014, we had booked this in October 2013, and paid the balance upfront, which saved us a lot of money.
On arrival at the hotel we were greeted by such pleasant staff. You really do get the wow factor and the treatment you've paid for really is high end when it comes to rating customer care.
Checking in we were told a room is ready but if we didn't mind waiting a while a room with a river view would be available. Clearly we waited for the better room to be available. Which I'm sure was no longer than 15 minutes!
The room was gorgeous. Spacious with a luxurious yet compacted bathroom.
The view was unreal, and especially at night seeing the London Eye lit up in all its glory.
This hotel is in an excellent location!
We treated ourselves to cocktails in the bar downstairs, a round of 4 came to nearly £50, which you make think is steep but it was worth the treat, and when in London why not!
We had also paid for breakfast in our over night stay. The breakfast was wonderful, such a vast choice of quality food. If you're going to stay here please have the breakfast, you really won't be disappointed.
Overall I loved my stay at The Royal Horseguards. I would definitely look into staying at other Guoman hotels.

Room Tip: Riverside view rooms are a must!
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KMStrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, February 20, 2014
Thank you for taking the time to write a review regarding your recent experience at The Royal Horseguards Hotel. I am delighted to read of your fabulous experience with us. Our team work very hard to ensure our guest’s expectations are met; the team enjoy going the extra mile to ensure we deliver the wow factor. We do have some rather wonderful views from the rooms, looking over the Thames and of course the London Eye, we have to agree looks very impressive when lit up at night! Please be assured I have passed your comments onto the Food & Beverage department, they would like to thank you for your feedback and praise. I have also informed the rest of the hotel of your kind praise who would like to thank you. We do all hope we can welcome you back to The Royal Horseguards Hotel or a fellow Guoman Hotel in the near future!

Kind Regards

Riddian Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,397 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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michelleberyl
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

My wife and I stayed at this hotel from Thursday 13th Feb until the 16th Feb.

From the moment we stepped out of our taxi until we left was an experience of the highest hotel quality.

We had a room overlooking the Thames - a modern, well furnished and capacious with a comfortable bed. A novel addition was the TV in the bath.

The staff were fab as well as the overall ambiance of the hotel foyer, restaurant and bar.
The staff are well trained, knowledgeable , and go out of their way to help.

This hotel is central to all sights and is well worth a visit.

Congratulations Royal Horse Guards in presenting a hotel that represents service at the highest level.

Michelleberyl.

Room Tip: Rooms overllooking the River Thames
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  • Stayed February 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank michelleberyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, February 20, 2014
Thank you for taking the time to review your recent visit to The Royal Horseguards Hotel. I am touched by your kind words, our team work extremely hard to ensure all guests are well looked after and comfortable as soon as they arrive at the door. I am also pleased to read you were highly satisfied with your room. Thank you once more for your amazing feedback, I can assure you I have passed these comments onto the team for which they are very grateful to hear. We do hope we are able to welcome you back to The Royal Horseguards Hotel very soon.

Kind Regards

Riddian Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canterbury
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

Our daughter bought my wife this weekend stay as a 70 th birthday present. It exceeded all our expectations. It oozed class without making the guests feel intimidated by any sense of snobbishness. Customer service superb, room with river view lovely, spacious and comfortable and breakfast and afternoon tea perfect. what a location. Expensive but as a traet well worth evry penny.

Room Tip: Go for a river view.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, February 20, 2014
Thank you for taking the time to write a review about your recent experience at The Royal Horseguards Hotel. We are very honoured to read that your daughter picked us to celebrate your wife’s birthday; we enjoy celebrating these wonderful occasions with guests. Thank you for your very kind feedback regarding the staff, hotel and room. We do have some wonderful views from the hotel, especially at night. Please be assured I have passed your comments onto the rest of the team, they would like to thank you for your lovely words. We hope we are able to welcome you back to The Royal Horseguards Hotel in the near future.

Kind Regards

Riddian Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Level Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

Stayed for one night on Feb13. The room was spacious; huge double bed. The TV had plenty of channels and free Wi-fi was available. Our room had a river view. A superb breakfast was part of our deal in a very comfortable dining room. The staff were really friendly and helpful. The location was within walking distance of everywhere we needed to be in the West End. It's perfect for the theatre and sightseeing in this part of town.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, February 20, 2014
Thank you for taking the time to review your recent visit to The Royal Horseguards Hotel. I am ever so pleased to read of your wonderful comments regarding the room you were allocated whilst staying with us and were satisfied with the hotel amenities. We are very lucky to be in the location that we are as we are so close to some of London’s main attractions and great transport links. Please be assured I have passed your feedback onto the team, they would like to thank you for your praise and hope to welcome you back to the hotel very soon.

Kind Regards

Riddian Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed February 17, 2014

Wonderful location and 2min walk to tube. Arrived late in evening bright, open and welcoming public area/with awesome bed comfort and had a gr8 sound sleep. Comfortable, rooms looked new and certainly clean. Will be seeking this out on next trip.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sp_tandur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, February 20, 2014
Thank you for reviewing your visit to The Royal Horseguards Hotel. I am delighted to read that you had a fantastic short stay with us recently. We are extremely lucky to be so close to some of London’s important public transport; it’s great that our guests can easily get around London safely and quickly. Please be assured I have passed your comments onto the team, they would like to thank you for your great feedback and we all hope to welcome you back to the hotel in the near future.

Kind Regards

Riddian Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

I stayed for one night on business. I selected this hotel due to location, it is literally next door to a meeting venue. I was pleasantly surprised by the overall quality of the hotel.

I had a very small room, but it was comfortable with great facilities and was well laid out. The bathroom was also small, but it had a TV and was well stocked with toiletries and other nice touches. There were excellent staff throughout the hotel, a comfortable bar area and breakfast was excellent.

Definitely a preferred London destination for me in the future.

Stayed November 2013, traveled on business
Helpful?
Thank TwitchyBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, February 20, 2014
Thank you for taking the time to review your visit to The Royal Horseguards Hotel whilst on a business trip last year. I am very pleased to read you were comfortable and pleasantly surprised with your room and the hotel. Our location is quite stunning; we are neighbours to some of London’s top attractions but also close to some great transport links. Please be assured I have passed your excellent feedback onto the team and we do all hope we are able to welcome you back to the hotel in the near future.

Kind Regards

Riddian Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

This hotel has become a home from home for me when staying in London.

Having stayed a lot in hotels in Asia where they know just how to get customer service right, I have to say the staff match it.

There are two staff that stand out that go way beyond the call of duty, one is Renata who heads the reception desk with the other being Shane the night manager.

To me quality of staff is more important than the hotel itself; even so the hotel is top quality and the rooms just allow you to be happy to stay in them, rather than escape to leave as is the case with so many.

Add to this free excellent internet and it is indeed a good package.

If there was any complaint it would be that the booking system is not price friendly to business users.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marranello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, General Manager at The Royal Horseguards, responded to this review, February 20, 2014
Thank you for taking the time to review your recent visit to The Royal Horseguards Hotel whilst on a business trip. It is wonderful to read you feel like it’s a home from home when staying in London. Thank you for your kind words I can assure you I have passed your comments onto Renata, Shane and the rest of the team, they are very thankful to receive such great feedback from you. We are constantly reviewing what items we can offer to our guests to ensure all of their needs are met, we feel that the high speed free Wi-Fi we have to offer is a very popular attribute. Thank you once more and we hope to welcome you back to the hotel in the near future.

Kind Regards

Riddian Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Horseguards

Property: The Royal Horseguards
Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#85 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London
The Royal Horseguards London, England

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