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Reviews (5,156)
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Reviewed July 29, 2013

Took advantage of a really good offer through Great Little Breaks of 2 nights B & B including a hop on hop off boat cruise. Our welcome to the hotel was friendly and efficient, our room wasn't ready but we were happy to stroll around the gardens adjoining the hotel for half an hour or so. When we booked in, it was lovely touch to hear a harpist playing in the lounge area. Unfortunately we didn't get a room with a Thames River view as requested but our room was deluxe and met our expectations of a 5 star hotel. The hotel is in a wonderful location a short walk to all the major sites. We had booked a Bateaux River Cruise on Saturday night and it was only a 2 minute walk to the Embankment Pier. Doormen and Reception staff were very friendly and attentive. Selection and quality of food for Breakfast was very good - restaurant staff seemed to be chasing their tails on the Sunday and we had to wait 15 minutes in the Lounge until we could be seated. Our overall experience at this hotel was very good and we would stay here again.

Stayed: July 2013, traveled as a couple
2  Thank Patricia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded August 10, 2013

I am delighted to read this fantastic review regarding your stay with us at The Royal Horseguards Hotel. As you mentioned in your review our location is just great if you are here to visit the sights of London and I know that the entire team will be so proud to hear that the service they provided was most helpful.

We do try to match the needs of our guests with our rooms and I was disappointed that on this occasion that we were unable to accommodate your request of a river view room however please do feel free to contact us directly for your next reservation in order to arrange any special requests you may have.

We are currently addressing the waiting time for breakfast weekends at the moment and hope to have this sorted very soon and we do appreciate all comments made by our guests as this only helps us to improve the level of service that we offer our guests

We look forward to welcoming you back in the not to distant future.

Kind Regards

Toby Phillips
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

I stayed here with my wife for a few days whilst in London. The staff were friendly and efficient, and the public areas were really well presented. We had a room on the river side, due to the trees we couldn't see much of the river but there was a small park below and we could see the London Eye. The room itself was a bit on the small side but was immaculately presented, two televisions (one in the shower!), iPod dock, free safe with power socket inside, nice towels, climate control and various other touches to get your room how you like it. The room was well isolated from external sounds, there was a road between us and the river but with the windows closed it was never an issue at night and even during the heatwave the room was nice and cool which helps with a good night's sleep. I would definitely consider staying here again if visiting London.

  • Stayed: July 2013, traveled as a couple
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Thank kickinaboot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded August 10, 2013

It was great to read that we helped to make your time in London an enjoyable one and that you enjoyed your stay with us in particular the television in the shower, as well as all the amenities in your room.

I was pleased to read that you found the room to be beautifully presented along with all the public areas of the hotel and I know that our housekeeping team will be very happy to read your kind comments.

We look forward to you visiting us again when London is on your itinerary.

Kind Regards

Toby Phillips
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

Fabulous location, close to all the major attractions. Theartre virtually across the road, next to a railway station. Close to places to eat and drink. What more could you ask for. Would defiantly stay here again.

  • Stayed: July 2013
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Thank JanDavea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded August 10, 2013

Thank you for your review following your recent stay with us, which although short it speaks volumes about the hotel. It sounds as though you enjoyed your time with us and as you said our location is fantastic which enables our guests to make the most of their time in London.

We look forward to seeing you on your next visit with us.

Kind Regards

Toby Phillips
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

The reason I booked this hotel was the location - a minute's walk from the river, opposite London Eye, near to Trafalgar Sq, next to tube, etc. It was ideal for the places we were visiting. It was a really nice hotel - lovely grand entrance hall, friendly and helpful staff and a nice room. I liked the TV in the shower! Only downside was we had a view of the fire escape! Would definitely recommend this hotel.

  • Stayed: July 2013, traveled as a couple
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Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Manager at The Royal Horseguards, responded to this reviewResponded August 10, 2013

Our location is excellent, and it sounds like we are in the perfect spot for all your plans during your time in London. Well chosen!!!

I am pleased we made a good impression and that you will be back to stay with us again in the future. We look forward to it.

Kind regards,

Victoria Tidboald
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

I stayed here with my wife for two nights commencing the 26th of July and have got to say the whole experience was very memorable. The check Inn was very smooth and all the staff were attentive and friendly. The lobby, lounge and restaurants were spotlessly clean, well appointed and very comfortable. The bedroom was of a good size by London standards and once again spotlessly clean. If i was to have one criticism it would be the breakfast service, although the staff were extremely friendly and were obviously trying their best there were times when a little more organisation would have been welcome. The items on offer at breakfast were all excellent and i wouldn't let the service deter me from returning. All in all this is an Excellent Hotel with excellent staff and it is only a matter of time before it ascends higher up the tripadvisor ratings.

  • Stayed: July 2013, traveled as a couple
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Thank steve8765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded August 10, 2013

Thank you for taking the time to write a review following your recent stay with us at The Royal Horseguards Hotel. Your comments regarding our staff is testament to the hard work of all the members of the team and I know that they will be delighted to read your kind comments.

I was delighted to read that you found the bedroom to be of a good size compared to normal London standards and that it was beautifully appointed.

I will ensure that your comments regarding the breakfast service will be passed onto the team and I know that they are currently working very hard to improve the whole breakfast experience.

We do hope to be able to welcome you back very soon.

Kind Regards

Toby Phillips
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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