I stayed in this hotel as part of a group. First, the positive. The location was perfect.....extremely close to Earls Court tube station which is a major tube line & close to many restaurants & stores. The staff was very friendly & helpful. Free wi-if is a huge plus to me. The breakfast was more substantial than the hotel our group used last year which was nice. As several reviewers have mentioned the hotel is undergoing a renovation. I happened to stay in an unrenivated room for most of my week stay and a renovated room for one night (explanation coming). Yes, the unrenovated rooms are old and, well, a little shabby. But they had charm! I wish the renovations had upgraded the mattresses, bedding, carpets, etc. but maintained the charm! Instead the renovated room are extremely modern, almost futuristic. I prefer the old style, just upgraded.
My review would be completely positive except for one incident. I returned to my room one day to find an inch deep level of feces in my bathroom. That had ran down from the ceiling. Feces. Very gross. This explains my one night stay in a renovated room for repairs to be made & cleaning. First I had to replace all my bathroom items (toothbrush, hair brush, etc.) at my own expense as feces had ran down the wall. Second the hotel would not allow me to stay in the renovated room for the remaining 2 nights of my stay requiring two moves. I understand things can happen during a renovation but I feel the hotel could have handled this better.
- Official Description (provided by the hotel):
- Overlooking a picturesque residential garden square, Henley House is a unique boutique hotel located in the vibrant Royal Borough of Kensington and Chelsea in the heart of London. This beautiful traditional townhouse has been given a fresh new look and concept, offering a rich blend of modern decor and classical features. Our contemporary styled air conditioned rooms have been designed with the utmost care and attention to detail. High quality fixtures and fittings ensure comfort and elegance, whilst LED and fibre optic lighting create a romantic and calming ambiance. Our vision of interior design is modern minimalist.We stand for luxurious accommodation at exceptional value and offer a level of personal comfort, friendly service and charm that only a small hotel can. All of our rates include a continental breakfast buffet, high-speed Internet and Wi-Fi throughout the hotel. Our specially designed workstation, which includes a custom made desk with a built in audio and video connectivity panel, enables you to access the Internet and synchronise any portable device with the in-room Smart TV. The Samsung Smart High Definition TV comes with free facilities including a full web browsing option, perfect for if you are travelling without your personal laptop. And of course, all of our rooms are air conditioned/climate controlled and can be adjusted to your personal comfort level through the in-room control panel. ... more less
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- Also Known As:
- Henley Hotel London
- Henley London
- Henley House Hotel London, England