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“Poor Rooms” 3 of 5 bubbles
Review of Millennium Hotel London Knightsbridge

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Millennium Hotel London Knightsbridge
Ranked #340 of 1,089 Hotels in London
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Poor Rooms”
3 of 5 bubbles Reviewed October 12, 2009

I regularly travel to London on business and always try and a range of hotels dependent on location and price. I paid £130 for a double room at the hotel and have to say I was disappointed. The positives are the location which is great for shopping or a nice walk and the reception staff are friendly and the area is very modern and clean.

The negatives lie with the actual rooms. The room itself was very small and the bathroom is also very cramped. The room had a stale smell which was quite offputting when entering. The internet is very expensive when you are paying so much for a room and the TV had few channels on and the reception was poor.

  • Stayed October 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SarahHa9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_KNI, Executive Office at Millennium Hotel London Knightsbridge, responded to this review, October 13, 2009
Thank you for your review. It's great that you acknowledged the efforts of our staff - we really appreciate that. And I'm pleased you liked the area in which we are located.
It's an extremely expensive neighbourhood and so we like to think our standard accommodation offers a great price for which it becomes possible to stay in an exclusive part of town. I can't see from your reviews where you normally stay in London but I'm sorry that we didn’t appear to offer the value for Knightbridge that we aim to and apologise for the disappointment caused.
If any of our customers notice a funny smell or something unexpected when entering the room, please let Housekeeping know and we'll come and check it out. I'm sorry it happened but I'd hope we can remedy something like that quickly.
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1,196 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Phoenix, Arizona
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 13, 2009

Can't beat the location if you like to go to the shops. Harrods is 2 blocks away. Room was clean and comfortable. I typically stay in Keningston, but this hotel was so easy to find and everyone at the desk was so easy to deal with. Did not opt for the breakfast as it was expensive, same with internet use. Definitely would stay here again, good deal for the moneyt

  • Stayed September 2009, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RicoLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_KNI, Executive Office at Millennium Hotel London Knightsbridge, responded to this review, September 15, 2009
Thank you for your review. It's great to see you enjoyed our hotel. For people who like shopping but dont want to use their spending money on five star hotels we aim to offer the perfect location and good value. We hope to see you again - let me know if you want to come back and I would be pleased to help make your plans.

Amanda Camarinha
Executive Office
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Seychelles
1 review
5 of 5 bubbles Reviewed September 9, 2009

What a magnificent hotel and located in the most perfect place in London. Central to all attractions and so easy to get to anywhere you want to go. The best thing about this hotel is the staff - really friendly and efficient - always ready to make your experience at the hotel one to remember. I can highly recommend this hotel to anyone coming to London!

  • Stayed February 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MissCSeychelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_KNI, Executive Office at Millennium Hotel London Knightsbridge, responded to this review, September 11, 2009
It is always great to receive positive feedback. Thank you very much for your review. The team would be delighted to welcome you back when visiting London again. Come back soon ! We look forward to see you again

Amanda Camarinha
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 1, 2009

Impressed at effort and courtesy provided by reception staff to make me feel comfortable, as well as service I received at restaurant - everything seemed very well organised. Internet facilities not up to scratch, very poor for modern hotel.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rabopi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_KNI, Executive Office at Millennium Hotel London Knightsbridge, responded to this review, September 2, 2009
Thank you for your review. We are delighted to hear positive feedback but note your comments on the internet. We do offer a business centre aswell as in-room internet facilities but remain sorry that the facility was found to be lacking. Thank you for choosing Millennium Knightsbridge. We hope to see you again

Amanda Camarinha
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romsey, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 1, 2009

Great location, smart reception and clean bedrooms. I saw a few when they were being cleaned and they looked similar, unlike some hotels that mix up old and new.
The staff were fine and really pretty friendly. Didnt have dinner there but breakfast was a good choice up on the first floor up a flight of spiral stairs.
I was abit worried because of the reports on here and it's not the cheapest 4 star hotel in town but I guess that is because of where it is.
I'd go back for a weekend in London and was quite surprised to think that after reading here. I'd be happy to go back.

  • Stayed August 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Henry-Borrelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_KNI, Executive Office at Millennium Hotel London Knightsbridge, responded to this review, September 8, 2009
Thank you for your review. I'm so pleased you had a good experience at our hotel. Knightsbridge is an exclusive area and we hope to offer a good value in a five star neighbourhood. I hope you do come and visit us again. Please let me know if you do and I'll be pleased to help make arrangements.

Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed August 28, 2009

Overall it was an OK experience. Solid deal when booked through a 3rd party booking agent. However, be aware at that an 11m room is tiny. A double bed her is also quite small, so for two persons with luggage (more than one bag each) you may not fit in this room.

The rooms are tired. It's time for some attention to detail. Paint, carpets and overall maintenance. Halls have areas where pictures once hung, but are now gone. Doors are scuffed adding to the overall feeling of needing a good scrub. My personal pet peeve is the anti skid texture in bath tubs.. when you can see the pattern in brown.. it's not clean. It's time for a good scrub. 2 rooms we occupied had that same issue.

Staff is distant and friendly if engaged. After a stay exceeding a week, not a good morning or happy hello from anyone. Averted eyes and busy work at their desk or watching you as you come and go. Such a missed opportunity to engage guests and make sure their stay is good.

Internet here is expensive with the current exchange rate, and not dependable. There is even a charge to print boarding passes... Not a hotel centered on service.

A couple of pluses are the location and the one kind desk clerk who checked us in at 8 am... many hotels would not do this.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SanFranciscoBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_KNI, Executive Office at Millennium Hotel London Knightsbridge, responded to this review, September 2, 2009
Thank you for your review. We will do our best to look carefully at your comments and learn what we can to make improvements. Certainly we do offer larger "Club Plus" bedrooms still at competitive prices. I'd recommend them, especially ideal for those staying longer in London and preferring the exclusivity of a Knightsbridge location. I hope you had a good trip to London and a safe trip home.

Amanda Camarinha
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin Ireland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed August 27, 2009

Stayed here last month, had previously stayed in the Westbury Mayfair and thought we'd give this place a try, staff on front desk were below average in the costomer relations dept, room & bed were silly (more like a single room), I asked at front desk if this was the correct room and was met with a blunt "yes", having payed £160/night the experience was very poor. If your looking for a hotel with poor staff and a tiny room then this is the place for you, otherwise checkout the Westbury!
Also worth noting is the hotel caters mostly for middle eastern guests.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Gordon7up
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_KNI, Amanda Camarinha at Millennium Hotel London Knightsbridge, responded to this review, September 2, 2009
Thank you for your review. Although we aim to offer good value in Knightsbridge with our standard accommodations we also offer a variety of higher category, larger room types at competitive prices. I am only too sorry our front desk staff were not able to respond more appropriately to your question and offer an alternative for you. I apologise for the resultant disappointment caused.

Amanda Camarinha
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Hotel London Knightsbridge

Property: Millennium Hotel London Knightsbridge
Address: 17 Sloane Street | Knightsbridge, London SW1X 9NU, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#245 Luxury Hotel in London
#300 Business Hotel in London
#345 Family Hotel in London
#366 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Millennium Hotel London Knightsbridge 4*
Number of rooms: 222
Official Description (provided by the hotel):
Stylish, Contemporary Hotel with 3-story glass-roofed atrium highlighted by polished steel spiral staircase. ... more   less 
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Also Known As:
Millennium Knightsbridge London
Hotel Millennium Knightsbridge
Millennium Hotel London Knightsbridge England

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