I booked this hotel for its location and the fact that the photos on the website looked nice. I wasn't looking for 5* but i wanted somewhere at least pleasant. On the day before the booking, I was called and informed that we had to stay in their other hotel in Kings Cross due to "maintenance issues". I agreed due to the last minute nature of the change and also because the man on the phone confirmed the hotel was of the same standard.
On arrival at the Kings Cross hotel, we were greeted by a room which was extremely dingy, so small that you can even open the door fully, and very badly kept. We decided to stay elsewhere as it was in no way representative of the room we originally booked, and the lady at reception confirmed we would get a refund (due to the move).
It's been over a week now and we still haven't received any response to multiple emails requesting the refund, and no one seems to answer their phones.
Overall, I would bother with the SO company at any of their hotels as they don't seem to care about their customers.More
- Free Wifi