This is a hotel which has a number of positives, which is then sadly detracted from by issues that are solvable. The hotel is generally clean. Breakfast is decent. Good location and decent value in the context of other hotels nearby. We received an upgrade upon checking in.
However, there are some problems. The mattress on the bed was hard and uncomfortable and the shower head was so low that it was at the level of my neck.
We made our booking on the website, and our receipt clearly recorded the fact that there were two of us and that we had pre ordered a bottle of water, which is specifically provided for on the website. There was no water in the room when we arrived save for the mini bar. We telephoned reception to ask about this, specifically making referring back to our booking and I don't think the member of staff was able to understand the point being made. They told us to drink the minibar water. On check out, we were then told we would be charged for the mini bar water, notwithstanding the fact that it was more than the pre-order and the fact that we had called to ask specifically about it. It then further transpired that despite our booking stating that water had been pre-ordered, this communication had not made it to the hotel, hence why no water was in the room.
- Official Description (provided by the hotel):
- Located opposite Hyde Park and moments away from Paddington, The Best Western Mornington Hotel is an oasis of peace yet only minutes from London’s West End and Oxford Street.Completely refurbished to combine its Victorian Splendour with a modern contemporary finish, the BEST WESTERN Mornington Hotel the perfect hotel for your visit to London. With 70 fully air-conditioned bedrooms, Complimentary High Speed WIFI throughout the Hotel, a professional meeting room, and stylish bar our London Hotel is perfect for any occasion. ... more less
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- Also Known As:
- Best Western London
- London Best Western
- BEST WESTERN Mornington Hotel London, England