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“Our stay here was okay but the attitude of one member of...” 3 of 5 bubbles
Review of Days Hotel London- Waterloo

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Days Hotel London- Waterloo
Ranked #415 of 1,086 Hotels in London
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Our stay here was okay but the attitude of one member of...”
3 of 5 bubbles Reviewed July 20, 2013

Our stay here was okay but the attitude of one member of the front of house staff was very poor towards a member of my party who spoke little English. I was also concerned that a member of the team was clearly not well and was coughing all over the glasses she was drying.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Days Inn

Helpful?
1 Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May I, General Manager at Days Hotel London- Waterloo, responded to this review, July 21, 2013
Dear C C,

Thank you very much for your feedback, we appreciate your effort and time to highlight the issues you experienced whilst staying in our hotel.

It’s important for us to ensure that all our guests receive warm hospitaltiy and friendly and efficient customer service. I'm really sorry to hear that on these occasions we failed to provide this.

We'll address the issues with our staff to ensure mistakes like these won't happen in future.

Best Regards

Issam Ismail
General Manager
Days Hotel Waterloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,453 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (281)
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English first
Leeds, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 19, 2013

Enjoyed our 2 night night stay at this hotel. 5 minute walk from Lambeth North tube station and 10 minutes walk to London Eye and Southbank . Area around hotel seemed fine, mostly residential, nice restaurants and nearby pubs. Clean room, comfy bed although shower was on the small size. Staff all very friendly and helpful. No air conditioning but fan was provided, which was useful in the middle of a heatwave. There was a lot of noise from nearby police station (sirens) during the night. On the whole we would stay here again mainly due to price, location and staff.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cath511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May I, General Manager at Days Hotel London- Waterloo, responded to this review, July 26, 2013
Dear cath511,

Thank you very much for your feedback, we’re pleased to hear that you enjoyed your stay!
We're looking forward to welcoming you back!

Regards
Issam Ismail
General Manager Days Hotel Waterloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 19, 2013

Stayed last weekend for 2 nights. The hotel is basic as you'd expect but the room was fine and clean. The only downfall was the lack of AC; the temperature in London was 30 degC and the room very hot. A fan was supplied and did help a little. The hotel is ideally located for those wanting to go into central London or over to the O2 arena, the nearest tube is about 3 minutes walk. Complimentary newspapers in reception was a nice addition. will stay again.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May I, General Manager at Days Hotel London- Waterloo, responded to this review, July 21, 2013
Dear Lisa,

Thank you very much for your postive feedback, we’re pleased to hear that you enjoyed your stay!
Unortunately currently only our lobby and restaurant area are air conditioned, and in these hot summer temperatures we’re aiming to keep the rooms cool by providing fans.
Thanks again for your review, we look forward to welcoming you back here in our hotel in the near future.

Best Regards

Issam Ismail
General Manager Days Hotel Waterloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 18, 2013

This was my first stay at a Days Inn and I wasn't disappointed. Room was a good size, bathroom was glorious, large and with a great shower. Staff were very polite and cheerful. Location was a 10 minute walk from Waterloo. Will definitely stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Days Inn

Helpful?
Thank Becks88_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issam I, General Manager at Days Hotel London- Waterloo, responded to this review, August 17, 2013
Dear Guest, Thank you very much for your feedback, I'm pleased to hear you enjoyed your stay! We're looking forward to welcoming you back in the future! Best Regards Issam Ismail Days Hotel Waterloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armagh, United Kingdom
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

Really impressed with this hotel!
Ideally located within walking distance of Lambeth North tube station and Waterloo train station. Also a short walk to the London Eye etc.
Lovely clean room with all the usual amenities and modern bathroom with a great shower.
I have absolutely no negative points to say about it. Probably the cheapest hotel I've ever had in London and quite possibly the best!
Thank you, we will be back!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Katherine--xxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issam I, General Manager at Days Hotel London- Waterloo, responded to this review, August 14, 2013
Dear Guest, Thank you very much for your feedback, I'm pleased to hear you enjoyed your stay! We're looking forward to welcoming you back in the future! Best Regards Issam Ismail Days Hotel Waterloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed July 16, 2013

Got this hotel after I paid for a three-star hotel on Hotwire.com for a hotel in Westminster area. After we got there, the experience was more of a two-star hotel and it wasn't the Westminster area that I had in mind. We went to London as part of my Europe birthday trip. Good thing London had so much places to go to, and we didn't have to utilize the hotel other than sleeping (uncomfortably) and showering.

The pros:
- location: close to the London Eye and Lamberth North Station
- price

The cons:
- old carpet
- dirty bathroom floors
- outdated
- noisy (I could hear people talking outside our room and frequent police sirens clearly)
- beds were very uncomfortable
- breakfast was subpar

Don't expect this place to be as comfortable as Best Western or Hampton Inn. If you're concerned with budget, I say that you'll be happier with renting out someone's spare room/condo.

Room Tip: If you have to stay here, ask for a room at the back. Hopefully it won't be as noisy.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank PaperPlaneGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May I, General Manager at Days Hotel London- Waterloo, responded to this review, July 26, 2013
Dear Dyan,

Thank you very much for your review; we appreciate your effort and time to highlight the issues you experienced whilst staying in our hotel.
I’m sorry to hear that we didn’t meet your expectations. We’re taking great care in maintaining our hotel on a tidy and accurate standard. We'd like to encourage guests to report any issues to reception during their stay, so we have a chance to take immediate action.
Our hotel complies well with the regulations for a 3 star hotel and I’m very sorry to hear that you perceived us to be of lower standard.
Thaks again, we’ll take all your comments on board!
Best Regards
Issam Ismail
General Manager Days Hotel Waterloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 bubbles Reviewed July 16, 2013

We arrived early for check-in and hoped to be able to leave our bags at the hotel during the time spent on a Thames Cruise. Marsi did even better and quickly organised a room for us and her assistance was most appreciated. Days Inn has a great location, close to the Underground and a 5 minute walk to the main line station. Room and en-suite were clean, breakfast offered a good variety and the coffee from the machine was excellent! Hotel staff were friendly and helpful and I would definitely use the hotel again.

Room Tip: We had Room 117, I think a little larger than others and just up one flight of stairs. Some traffic...
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issam I, General Manager at Days Hotel London- Waterloo, responded to this review, August 24, 2013
Dear Keith, Thank you very much for your feedback, I'm pleased to hear you enjoyed your stay! We're looking forward to welcoming you back in the future! Best Regards Issam Ismail Days Hotel Waterloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Hotel London- Waterloo

Property: Days Hotel London- Waterloo
Address: 54 Kennington Road, London SE1 7BJ, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#313 Family Hotel in London
#369 Romantic Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Days Hotel London- Waterloo 3*
Number of rooms: 162
Official Description (provided by the hotel):
162 room hotel ideally situated for London's West End Theatres, cinemas, art galleries, museums & shopping. ... more   less 
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Also Known As:
Days Inn London Waterloo Hotel London
Days Inn Waterloo
London Days Inn
Days Waterloo
Days Hotel London- Waterloo England

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