Our first time in London!
Booking seemed like we had chosen a great place. Upon arrival we immediately noticed the room had issues. We spoke to the front desk to report there was dirty blankets, stained with god knows what.
Stains in the bathroom doors and the bathroom sink faucet was broken.
The manager himself said oh we will send some one to fix it right away.
As we were leaving to walk around that evening we felt that it was going to fixed once we arrived. Wrong! The next day we did the same, reported and left the hotel a few hours. When we arrived we noticed the door was open and the housekeepers seemed to be going from one room to the next a bit confused. Supposedly our room had been cleaned. Well the bathroom issues remained, the disgusting blankets which I had placed on a corner on the floor were put back in the bed. So gross. To top it off the housekeepers left one of the master keys in our room.
How unsafe, we thought if it was someone else they could easily walk in a room and steal anything. We waited about 15 minutes, the housekeeper never came back. So we ended up looking for her to return her key. She was obviously freaked out once she noticed.
That evening we reported it again but nothing was done.
The next day we left super early and came back late.
We mentioned again to the desk but I don’t think they even understood us. The last day we left extremely early for our flight but spoke to the reception, he was extremely nice, he put everything on a book and said we should get a compensation for the issues that weren’t fixed. I e-mailed the manager, and even when I had photos with times and dates he refused to refund us. I told him he was doing a horrible job representing that Hotel.
So please do some tease arch and save yourself a headache choose a better place that has good customer service. That’s clean and mostly safe to leave your items in.