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The Mandeville Hotel
Ranked #207 of 1,088 Hotels in London
Certificate of Excellence
Vancouver, Canada
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Aaaaaaaand... give us more money please”
1 of 5 bubbles Reviewed October 15, 2012

They offer discounts and it shows in the service.
You want any hospitality it costs extra, if you want a hotel in an excellent location that includes good service go somewhere else. when you add up the +++ you could have stayed at a better hotel with a room big enough to change your mind.

The service is appaling and the attitude is that they don't care "if you are unhappy, other hotels will stiff you too" so the sooner they run out of return or first time clients the better off we'll be as consumers.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CTraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,834 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 15, 2012

I'm currently staying at this hotel and am looking forward to getting checked out.

In my opinion the hotel has two key things going for it: location, and a comfy bed. Don't get me wrong, If that's all you're looking for then you will enjoy this hotel.
As for me, I really enjoy staying in a boutique hotel that actually values their guests. The Mandeville doesn't, and seems hell bent on getting as much money as possible out of you. No free WiFi (GBP12.50 for 24hrs), no free water in the room, I don't even have any coffee and tea making facilities in my room. I'm in a single room and it is tiny, with far too much furniture meaning that I have to step over my suitcase to get out of bed in the morning!

I come to London often on business. My go-to hotel when I need to be in the city is the Hoxton. (fantastic hotel in my opinion, with a host of little extras that make you feel valued) I was hoping the Mandeville would be my go-to hotel for this side of town but I will keep on looking.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SQueen_30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandeville H, Manager at The Mandeville Hotel, responded to this review, October 22, 2012
Dear SQueen_30,

Greetings from the Mandeville Hotel,

Thank you very much for taking the time to give us your feedback.
As a welcome to the Mandeville we invite all of our guests to 3 Nespresso capsules complimentary, if used we will of course replenish them at an additional cost.
Also we do invite all of our guests to sit with us in the Lobby or Restaurant from where they will have complimentary access to the Internet.
Due to the nature of our building our room sizes do vary from room to room but please be ensured that our attentive team at the Reception is always available to assist you to find you the perfect room for a comfortable and relaxed stay.

The Mandeville is renowned for its dedicated and personalized Service and we do hope that we will have the opportunity in welcoming you back in the near future.

Please feel free to contact me personally for any further enquiries on MauriceS@mandeville.co.uk.

Kindest Regards,
The Mandeville Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
eksjö
Level Contributor
130 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed October 15, 2012

The location is excellent, two blocks from Oxford street. Tucked away from the bustling street, especially on weekends. No need for expensive hotelbreakfast, so close to St. Chrostoffers´ Place where you have several chocies.

The hotelstaff is very nice and helpful. The doorman went out in the pooring rain to get us a taxi. Concierge helped with maps and all kind of information. They add a voluntary extra 3 pounds per day on your hotelbill which means no thinking about extra tip.

For shopaholics on a budget; don´t miss Primark on Oxford street close to Marble Arch. Very inexpensive but do avoid weekends at it will get crowded. "Next" just opposite the street is another choice.

Another thing to avoid is Notting Hill on a saturday unless you just love the feeling after a soccergame. You know when thousands of people try to leave at the same time...

Had dinner at Theo Randall at the Intercontinental- wonderful!!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sommarcatta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandeville H, Manager at The Mandeville Hotel, responded to this review, October 22, 2012
Dear sommarcatta,
Greetings from The Mandeville,

Thank you very much for taking the time to give us your feedback.
We are delighted to hear your kind words and please be ensured that it will be passed on to the team.

The Mandeville is renowned for its dedicated and personalized Service and we do hope that we will have the opportunity in welcoming you back in the near future.

Kindest Regards,

The Mandeville Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 11, 2012

Just back from a 5 night stay at the Mandeville. It was my 7th time in London, but first at the Mandeville. I just loved the place!!! The room was very comfortable and the bed and pillows were amazing!!! The location is superb!!!! Walking distance to all!!! Amazing restaurants in Mayfair walking distance. Will definitely stay there on my next visit!!!!

Stayed October 2012, traveled with friends
Helpful?
1 Thank Manon148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandeville H, Manager at The Mandeville Hotel, responded to this review, October 19, 2012
Dear Manon148,

Greetings from The Mandeville,

Thank you very much for taking the time to give us your feedback.
We are delighted to hear your kind words and please be ensured that it will be passed on to the team.

We are looking forward in welcoming you back very soon.

Kindest Regards,

The Mandeville Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chartham, United Kingdom
Level Contributor
123 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed October 9, 2012

We stayed in a Junior Suite at the Mandeville as a birthday treat, and I must say we had a great experience. The room was large and had one of the most comfortable beds I've ever slept on. The bathroom was beautiful, with a large shower and a bath. The room had a lounge area, an expresso machine, two televisions and a mini bar.

Downsides were that there wasn't much in the way of supplies in the room - just standard shampoo and, strangely, body lotion. No shower gel, no bubble bath, no toothpaste, no bathrobe - things you would expect when you are paying a premium price, or as the website states: "delicious bath accessories and the coziness of a full length bathrobe". Only three sachets of coffee available too - no kettle or range of teas.

I was also slightly disappointed with the size of the bath - I expected a larger size, maybe even a stand alone one in a suite.

The hotel in general was very clean, contemporary and splendid. The lobby was particularly inspiring and visually pleasing. Breakfast was of a high standard, the continental breakfast was plentiful and of a high quality.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bazroy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandeville H, Manager at The Mandeville Hotel, responded to this review, October 19, 2012
Dear Bazroy99,

Greetings from the Mandeville Hotel,

We are delighted to hear that you have had an exquisite stay with us.
I do apologize for the inconvenience of not having a bathrobe in the Junior Suite, please be advised that they are most certainly supplied in the rooms.

I will pass your kind words on to the team, our Housekeeping team will be delighted, who are indeed renowned for their cleanliness and Service.

We are indeed looking forward in Welcoming you back at the Mandeville in the near future.

Kindest Regards,

The Mandeville Team

Please do not hesitate to contact me directly on MauriceS@mandeville.co.uk for further details.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 8, 2012

Location is excellent! Near Oxford St and a lot of nice little restaurants. BUT, the operators are very cheap and attempt to nickel and dime you at every turn...no refills on in room coffee supplies but in stead charge you a fee to refill, no free wifi in rooms, if you pay in advance you get a better rate but then the service is bad because you have no recourse.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ASTraveler60763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandeville H, Manager at The Mandeville Hotel, responded to this review, October 19, 2012
Dear ASTraveler60763,

Greetings from the Mandeville Hotel,

Thank you very much for taking the time to give us your feedback.
As a welcome to the Mandeville we give all of our guests 3 Nespresso capsules complimentary, if used we will of course replenish them add an additional cost. Also we do invite our guests to sit with us in the Lobby or Restaurant from where they will have complimentary access to the Internet.

The Mandeville is renowned for for its dedicated and personalized Service and we do hope that we will have the opportunity in welcoming you back in the near future.

Kindest Regards,
The Mandeville Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 8, 2012

No free WiFi in rooms. Do not refill in room coffee machine packets daily no matter length of stay. Staff seems to have been fairly abused because they are immune to any kind of discussion or complaint about the lake of hospitality. While the place is convenient it's fairly irritating that try have no sense of what bein welcoming means.

Otherwise location is nice with many cute restaurants around and convenient to tube and shopping.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JSNoBs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mandeville Hotel

Property: The Mandeville Hotel
Address: Mandeville Place, London W1U 2BE, England
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#156 Luxury Hotel in London
#235 Family Hotel in London
#264 Business Hotel in London
#320 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Mandeville Hotel 4*
Number of rooms: 142
Official Description (provided by the hotel):
Located in fashionable Marylebone, The Mandeville Hotel provides the perfect venue for every occasion. The luxurious bedrooms offer style and comfort whilst bar and restaurant at Reform Social & Grill make The Mandeville Hotel London's premier address for food, drink and luxury accommodation. ... more   less 
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Also Known As:
Mandeville Hotel London
The Mandeville Hotel London, England

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