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“So Disappointing”

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The Principal London
Ranked #447 of 1,069 Hotels in London
Birmingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“So Disappointing”
Reviewed April 14, 2009

We checked in at 1 pm and our room wasn't ready! We went for a cup of tea but I had to stay with my lap top and luggage as the concierge had left them unattended in the lobby. They didn't place them in left luggage until I insisted. At 2 pm I had to queue for another 10 minutes just to get the room key.

The room was dusty and windows & bathroom needed more thorough cleaning. Although four of us shared this family room, there were only towels for two. The fridge was broken and the toilet blocked. The response to our complaints was very half hearted.

The location is excellent and the breakfast was good but we have stopped in many London Hotels, some cheaper, and been much more satisfied. This is not a 4 star quality hotel.

  • Stayed April 2009, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank panch0villa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Lincolnshire
Level 6 Contributor
397 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed March 30, 2009

I spent two days and one night here for a conference, including eating two lunches, one dinner and a breakfast in the hotel, along with sampling the bar (purely for research purposes).

Having stayed in other hotels in the Russell Square area, I was expecting a "faded glory" place. I was wrong, the Hotel Russell isn't faded. Full of marble, chandeliers, thick carpets, and attentive, helpful staff, this was an excellent hotel.

My room, from which I could see Russell Square, was comfortable and equipped with all that was needed for a good night's sleep. Meals were of excellent quality - breakfast, in particular, was one of the finest I have had anywhere.

I can't comment upon the value, as I didn't pay the bill, other than the bar (£4 for a pint), but am certain that it represents good value, well worth the doubtless expensive price.

The hotel is located 10 minutes walk from Euston Station, 20 from King's Cross and Saint Pancras, and about a minute from Russell Square Underground station. Covent Garden is about 10 minutes walk away, and various West End theatres are within easy reach, too. An excellent, central location, overlooking Russell Square itself - a green oasis in the heart of the city.

I would certainly seriously consider staying here myself if staying in London for leisure purposes.

  • Stayed March 2009, traveled on business
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 30, 2009

I would recommend you book this through a travel site, rather than direct with the hotel. We got the room cheaper and with breakfast included, doing it that way.

Checking in was easy; the staff spoke good English, but felt that it was somewhat scripted and impersonal.

The double room was an average size, with a good sized bathroom, however the general decor was tired looking. In the bathroom, there were orange stains on the grouting and the showerhead was caked in lime scale, so obviously not cleaned daily. This lack of attention to detail was somewhat disappointing considering this is a four star hotel.

The cooked breakfast was good and hot, but basic, again I would expect more from a four star rating.

The hotel itself is an elegant building with some nice old features and the location suited us, as this was easy to get to by bus or tube.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meerkat1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, UK
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 23, 2009

Excellent location, on Russell Square, with the Underground about 2 minutes around the corner. There are a number of restaurants and bars in the area, and a Tesco Express and Metro within a few minutes walk. Good breakfast, clean and tidy, but can be expensive during the week.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nocwodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northumberland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 21, 2009

no problems with hot water 3 shared room enough space bathroom was excellant staff v friendly very clean Breakfast was excellant had alight lunch in hotel one day it was adequet very central to all the sites quiter in the evenings which was great

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hedghup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 19, 2009

We find Tavistock road convenient for our visits to London, and Hotel Russell is very convenient, for the BM and the tube just round the corner. The accommodation was similar to the HI close by. The lower 2 floors have wonderful Victorian fixtures. We did not have any hot water problems and the room was fine; the pillows were too full for a pleasant night's sleep. The staff were helpful.
HOWEVER our stay, as with every other guest that weekend, was somewhat spoilt with the queuing at breakfast which was caused by the hotel hosting a wedding party on Saturday afternoon. This caused us not to use the normal dining room but a function suite. At least one guest vowed to never return. Monday's breakfast was fine.
Perhaps next time I'll try the Hilton closer to Euston.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tommyatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 19, 2009

My partner and I booked into The Russel for 2 nights for his birthday weekend. When we arrived It took 20 minutes to get checked in eventhough we were the only people waiting! We eventually got to our room which was awful! The room was split on 2 levels the bedroom being on the ground floor - it was tiny - the bed was right against the wall and a very small double! Up stairs the bathroom was much nicer and the nicest part of the room! We requested to move but was told this was not possible - the next day we explained to the receptionist that we would like a refund as we were not willing to stay another night in that room - she told us we could be moved! We came back later that day and had to explain again that we wanted to be moved as nothing had been done! We were eventually moved to a nicer but by no means lovely room, as we could hear all the traffic through the single glazed windows! Extremely Disappointing Stay!

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank UkCjss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Principal London

Property: The Principal London
Address: 1 - 8 Russell Square, London WC1B 5BE, England (Formerly Hotel Russell)
Phone Number:
Location: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#285 Family Hotel in London
#300 Luxury Hotel in London
#346 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Principal London 4*
Number of rooms: 373
Official Description (provided by the hotel):
We are delighted to present The Principal London which will open in stages throughout the course of the summer, and will fully launch in September 2017. The Principal London is an iconic establishment nestled in the heart of the city. Whether you wish to indulge in a spot of shopping or want to host a conference at one of London's most exclusive addresses, The Principal London is the perfect base for business or leisure. ... more   less 
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Also Known As:
Russell Hotel London
Hotel London Russell
Russel Hotel London
The Principal London England

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