We checked in at 1 pm and our room wasn't ready! We went for a cup of tea but I had to stay with my lap top and luggage as the concierge had left them unattended in the lobby. They didn't place them in left luggage until I insisted. At 2 pm I had to queue for another 10 minutes just to get the room key.
The room was dusty and windows & bathroom needed more thorough cleaning. Although four of us shared this family room, there were only towels for two. The fridge was broken and the toilet blocked. The response to our complaints was very half hearted.
The location is excellent and the breakfast was good but we have stopped in many London Hotels, some cheaper, and been much more satisfied. This is not a 4 star quality hotel.
- Official Description (provided by the hotel):
- We are delighted to present The Principal London which will open in stages throughout the course of the summer, and will fully launch in September 2017. The Principal London is an iconic establishment nestled in the heart of the city. Whether you wish to indulge in a spot of shopping or want to host a conference at one of London's most exclusive addresses, The Principal London is the perfect base for business or leisure. ... more less
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- Also Known As:
- Russell Hotel London
- Hotel London Russell
- Russel Hotel London
- The Principal London England