Stayed on business in January and booked this Hotel on Late Rooms. It looked grand and very impressive online and as you approach it, the outward façade supports this view. A good old fashioned entrance and foyer, the Reception area to the left is not big enough for the numbers of people all requiring checking in and I had to wait almost half an hour. The bedrooms were disappointing, too small, grubby and unkempt with a terrible shower only, which had mould on the tiles. This to my mind is a typical London Hotel where you pay Premium rates for very disappointing quality. Granted, breakfast was very nice and even had porridge already made at the buffet which was a plus, however any time I made up over breakfast was lost at checking out time with yet another lengthy wait. Why do Hotels insist on just one or two people on Reception at the busiest time of days with people wishing to check out or check in? This is a false economy and does not engender client satisfaction. All in all, a disappointing experience and a Hotel I wouldn't hurry back to until they upgrade the bedrooms and get more staff on Reception.
- Official Description (provided by the hotel):
- We are delighted to present The Principal London which will open in stages throughout the course of the summer, and will fully launch in September 2017. The Principal London is an iconic establishment nestled in the heart of the city. Whether you wish to indulge in a spot of shopping or want to host a conference at one of London's most exclusive addresses, The Principal London is the perfect base for business or leisure. ... more less
- Reservation Options:
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- Also Known As:
- Russell Hotel London
- Hotel London Russell
- Russel Hotel London
- The Principal London England