We stayed one Friday night in this hotel which was 100% full. We tried to check in at 11:00, but the rooms weren't ready, so we left our bags with the concierge and came back later. We had two single rooms overlooking the square, on the third floor. The room was small but had plenty of furniture, although the wardrobe was very small for anything other than a short stay. You had to manoeuvre round the easy chair to get into the bathroom.
The bar service (at 11pm) was very slow and the staff didn't seem to be in any hurry to clear away empty glasses from the tables. The bar was very busy.
When I checked the room on arrival, I noticed the heated towel rail in the bathroom wasn't working and I mentioned it to reception, who said they would send someone up to fix it. It wasn't fixed during my stay. I think the towel rail was the only form of heat in the bathroom, so it was quite nippy when I had a shower the next morning!
The bed was comfortable and despite facing the main street, the room was remarkably quiet. I only heard one lot of guests making their way past. The bathroom was fine, apart from the lack of heating, shower worked well and everything else was OK too.
We had breakfast included in the rate and this is where the hotel let itself down. We had to queue to get into the small restaurant, and queue again to get to the buffet. The cereals and juices were separate from the main buffet and were easy enough to obtain, although the juice jugs were all empty and there were no glasses available.
The fruit and yoghurts etc and the hot breakfast were all in the same place, so the same queue was serving two different parts of the buffet, it would have been better to separate them. the food was OK, but the value at £19 was appalling, I'm just glad it was included in my room rate. This is an OK hotel, and I'd happily stay again.
- Official Description (provided by the hotel):
- This place is temporarily closed due to renovation. The Principal London is an iconic establishment nestled in the heart of the city. Whether you wish to indulge in a spot of shopping or want to host a conference at one of London's most exclusive addresses, The Principal London is the perfect base for business or leisure. ... more less
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- Also Known As:
- Russell Hotel London
- Hotel London Russell
- Russel Hotel London
- The Principal London England