Our stay at the Hotel Russell was extremely disappointing. Having stayed at this hotel eight years ago I was dismayed at how appauling the service had become. Most of the staff were surly and rude. Even the concierge appeared put out when you asked for simple directions to standard tourist locations.
We had some luggage stolen from our room. The hotel's reaction to this was both unhelpful and un-sympathetic. We had to struggle to get them to provide the police with simple information. It also took quite a bit of discussion to have them waive the cost of local calls from the room to the police station.
Even without the theft incident, the quality of service provided by Hotel Russell was extremely poor - I would no longer recommend this hotel to anyone.
- Official Description (provided by the hotel):
- We are delighted to present The Principal London which will open in stages throughout the course of the summer, and will fully launch in September 2017. The Principal London is an iconic establishment nestled in the heart of the city. Whether you wish to indulge in a spot of shopping or want to host a conference at one of London's most exclusive addresses, The Principal London is the perfect base for business or leisure. ... more less
- Reservation Options:
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- Also Known As:
- Russell Hotel London
- Hotel London Russell
- Russel Hotel London
- The Principal London England