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“dont stay here!!!”

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London Marriott Hotel Regents Park
Ranked #306 of 1,067 Hotels in London
Certificate of Excellence
east sussex
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“dont stay here!!!”
Reviewed September 1, 2007

My Family and i stayed here for one night and it was awful , after checking in we went up to our room and it had not be cleaned from the last person ,the ashtray was full of cigarette ends, and the room smelt horrible,we were told when we checked in there were no other family rooms, only smoking, when we complain about our room they changed us to a no smoking room ,but it was right on the road side ,which for a famliy room was a bit silly. so after a sleepless night,we went down to breakfast to a buffet style there was no fruit on offer for my daughter,we had the english breakfast which was just warm, and the toaster (which there was only one)took forever so we gave up on that idea. overall i would give this hotel a miss 0/10.

  • Liked — leaving
  • Disliked — getting there
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank piprosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Utrecht, The Netherlands
Level Contributor
149 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed August 30, 2007

This was our third stay at this hotel. We decided to go although there was a soft refurbishing going on as I expected they would eventually have fixed all the minor faults I had noticed the last time I was there.

After two very long check- ins (first time room was not ready so we had to go thru check in again) we were given a ‘newly refurbished luxury’ room but:

1 the room was half the size of the ‘old’ rooms with very low ceiling;

2 wall to wall carpeting had just been laid but not secured so corners were falling down;

3 TV set went on mysteriously during the night;

4 called housekeeping for an extra suitcase rack but nobody answered; called front desk and after a long wait we were told they had none available and suggested we place the suitcases on the floor!

5 Handle on window was kept in place with duct tape and there was no way of securing the window so it was unlocked all the time;

6 Part of the latch on the door was missing thus door was locked only with double lock

7 The drain in the tub didn’t work and the shower hose leaked spraying water all over the tiny bathroom!

Went down and asked to talk to manager (blond men with crew cut) and reported all the above; he was very abrupt if not rude and said he would send crew following morning at eight (!!) Never seen anybody in the days we were there and shower was always a problem.

Breakfast was OK although breakfast room quite crowded over the weekend

I have to say to be correct that our room was kept clean, had good mattresses and good pillow selection. Very good location, it could be a very nice hotel if not for the very poor maintenance and useless housekeeping! Doesn’t really look refurbished, more like they just painted it white and downsized the rooms!!

If you do not mind size of room and could care less about details it’s OK

  • Liked — Location, beds, pillows, cleanliness
  • Disliked — Lacks proper maintenance, no attention to detail; some people of the staff not up to task
  • Stayed August 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank vanderluyden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama
1 review
Reviewed August 24, 2007

This recently refurbished hotel was great for our family of 5. Although many consider it outside of the city center, it is very easy to get to anywhere from Swiss Cottage tube station which is right around the corner. The room cleaning was a little bit lame, as they kept leaving items in our room such as cleaning clothes and other cleaning items. We got a great rate for a London hotel direct from the Marriott web page, which included breakfast. Breakfast was always busy (especially if you arrive late) but there was always plenty of food and the service was good too. We stayed for 9 nights, there are no washing machine facilites in the hotel, so this can be inconvenient for people who are staying for a long trip. We did not see any nearby and the hotel charges for washing were very expensive around $10 for a pair of socks! I see a lot of people complaining about additional charges but our bill came to exactly the same amount quoted from the internet.

Stayed August 2007
Helpful?
Thank KathyPanama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
1 review
Reviewed August 24, 2007

We stayed here from the 16th through the 22nd. They had just remodeled the hotel so we got the most wonderful room on the 5th floor. It was very, very nice and clean. All the rooms have little balconies and air condition. The only thing that bothered us was that in the restaurants, the staff wasn't very friendly, it was very expensive and it took awhile to get our food. Just breakfast was $80 for me, my husband and daughter. It was a little cheaper to order room service than to go downstairs. There was a breakfast buffet every morning with all kinds of stuff on it. So it was great to get a good meal in before heading out for the day. Theres nothing really close by so we ended up eating at least once a day in the restaurant because it was so much easier. We went to Wagamama a couple of nights and if you love noodles, you will love it! Everything is unbelievably expensive everywhere, but this place is not too bad and really worth it. We really loved this hotel because it was sort of out of the busy hustle and quiet. The Swiss Cottage Tube is right around the corner also. If we go back we would definitely stay here again!

  • Liked — We got a great room and it was very clean.
  • Disliked — The staff
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank choppermum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derby
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 24, 2007

Really what you would expect from a Marriott - large clean and comfortable rooms and lovely retaurant and bar area.

The staff were really accommodating and the food in the restaurant was great and very reasonably priced. We ate from the 3 course menu which was £25 and included a glass of wine (always a great selling point!!)

The bedrooms have just been refurbished and are really modern and airy - the only one thing I would suggest is to provide propoer haidryers in the rooms! The beds live up to the Marriott standard - they are so comfy that you never want to get out of them!!!

Locationwise it's great too- only a couple of stops on the tube to Bond Street and a twenty minute walk to Camden!

So a big thumbs up for this hotel - will definately be returning!

Stayed August 2007
Helpful?
Thank elisimo25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 2, 2007

Me and my husband stayed for 3 nights at the Marriott Regents Park. It was a treat for my Birthday and also an opportunity for my husband to watch the start of the Tour De France. The hotel was in a good location - close to the centre of everything but not too close - the surrounding area wasn't too busy or noisy.

We checked in around 1pm (had requested early check-in) and the staff were helpful and friendly.

Our room was on the executive floor and it was lovely and spacious with a lovely bathroom, very comfortable bed and a nice balcony where we could watch the world go by. As we were on the executive floor we also had access to the executive lounge which provided free snacks and soft drinks.

Breakfast was included in our package and was a typical buffet breakfast - the food was tasty and fresh and the staff were very efficient.

We had room service a couple of times and found the service quick, food was delicious and not overly expensive by London standards.

Unfortunately we didn't get chance to try the hotel bar because we were so busy every day.

The only down side to this hotel was the cost of parking - it cost us nearly £70 to park our car for around 36 hours.

All in all though it was a lovely stay in London and I would definately recommend this hotel.

  • Liked — Great location with everything nearby but still nice and quiet
  • Disliked — The cost of parking
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank manicsfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel Regents Park

Property: London Marriott Hotel Regents Park
Address: 128 King Henrys Road, London NW3 3ST, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#204 Business Hotel in London
#216 Family Hotel in London
#216 Romantic Hotel in London
#224 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — London Marriott Hotel Regents Park 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
The London Marriott Hotel Regents Park provides a convenient base for the astute business traveller and leisure guest. This 4 star North London hotel offers spacious facilities and competitive rates combined with a close proximity to the city centre. Located a short walk from Swiss Cottage underground station on the Jubilee Line, the hotel is perfect for shoppers, visitors to the city and sports fans alike with direct connections to Wembley Stadium, Lord's Cricket Ground, Bond Street, Buckingham Palace, Parliament Square and Canary Wharf. In addition, the lively markets of Camden Town, Primrose Hill with its chic shops, quaint cafes and panoramic views across London, and ZSL London Zoo in Regent's Park are all just a short walk or bus ride away. The hotel has 304 spacious bedrooms. The Leisure Club's extensive onsite facilities benefit from a 15m swimming pool, sauna, steam room, solarium, gym and hair and beauty salons. Additional services include an Italian restaurant Carluccio's, 24 hour room service and on-site car parking. ... more   less 
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Also Known As:
London Marriott Hotel Park
Marriott London
London Marriott Hotel Regents Park England

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