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“Glad I wasn't paying”

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London Marriott Hotel Regents Park
Ranked #299 of 1,068 Hotels in London
Certificate of Excellence
Brighton and Hove, United Kingdom
Level 6 Contributor
81 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“Glad I wasn't paying”
Reviewed July 22, 2008

My wife and I stayed here for one night mid-week, using a Hyatt voucher redemption.

The hotel is a 1970's block just off Swiss Cottage, near-ish to Regents Park and handy for some nice parts of North London.

Exterior and lobby were very typical Marriott - nice enough.

Check-in was a bit slow. There were no rooms available with our bed preference, strange as my wife is a Hyatt Gold member. Anyway, we got to our room and it was quite nice - fairly newly renovated, and the bathroom was also pleasant. Didn't seem the housekeeping had finished their job though. It was a bit dusty, and the minibar was not re-stocked fully. Also, a previous guest had left some sort of cold meat (salami or bacon) in the mini-bar! That was really nice, huh?! We asked someone to remove it.

The 'balcony' was like something out of a sink estate tower block.
Very dirty and covered in pigeon droppings. Adjacent to our balcony was a very unpleasant 'black hole' containing rubbish and old newspapers. We shut the doors and went out.

Had a good night's sleep, when we awoke the bill was put under our door. As well as our room service snacks (which were OK but took 45 mins to arrive), we had been charged for the stay, even though we were using a voucher. And the room rate was 325 pounds!!! Yes, you saw it right, 325!!! For a mediocre room in the back of beyond! All was sorted OK on checkout, however after seeing that room rate I was thankful that I was not footing the bill - if so I would have done some serious complaining.

So a mixed bag in all, decor and rooms are OK internally, but housekeeping and balcony were sub-standard. And the rate is really taking the mickey, but I guess that's supply and demand for you.

  • Liked — Location convenient for Kentish Town
  • Disliked — Slack cleaning, extortionate rates.
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank JCSide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Newfoundland
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 5, 2008

My husband and I, along with our 2 teenage daughters, just spent 6 nights in a Family Room at the London Marriott Regents Park. We had an absolutely wonderful stay there. It's close proximity to the Swiss Cottage Tube made travelling anywhere in the city very easy. There were also stores nearby the tube that we frequently used: eg. Subway, KFC, McDonalds, a drug store, a Marks and SPencer food store. The location could not have been better.

Check in by a gentleman named Sanford was without incident. He was especially nice as well as were all other staff we met throughout our stay.

The complimentary breakfast was just fabulous. Hot and cold. Plus a chef was there to make your own special omelet or waffle if you wished.

The beds were very comfy. There were 2 large queen sized beds in our room.

Computer access was available in our room even tho it came with a hefty cost....75 pounds for one week. The internet also was down for about a day and a half, but there was no problem getting a 25 pound credit for that when we checked out.

I wouldn't hesitate to use the Marriott again if I went to London, which I shall surely do in the future.

  • Liked — Service and cleanliness of the hotel
  • Disliked — Nothing
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank RomaLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 6 Contributor
115 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 28, 2008

This hotel is in a good location, though 15 minutes walk to Regents Park. It is not in heart of London but this is relfected in its competitive prices. It is close to Swiss Cottage tube and therefore all that London has to offer is within easy reach. It is also outside the Congestion Charging Zone.

Most staff were very helpful,although the check-in clerk and concierge didn't know the answer to our questions (parking and kids dining) and were unwilling to find out. This is not acceptable in a Marriott. The rooms were of a good standard and clean, although we requested a fridge and this never appeared.

The pool was nice although not very big, and the access and changing rooms are badly in need of refurbishment. Also the bedrooms on the back of the hotel are on a busy road and the traffic noise meant we had to change rooms - our second room was quiet, although as it was only on the 2nd floor it did suffer with disco music from the funcation room below one night.

Breakfast was of good quality and excellent selection. Didn't eat in the restaurant for dinner although the children's meals delivered via room service were good value and apart from the spaghetti dish, were of good quality.

There was a lift issue during our stay and it took a while to find the stairs! This would also have been more of a problem if we were on floor 6 or 7 or of limited mobility.

Parking is quite limited in the hotel although some weekend parking is available on the local streets.

  • Liked — Close to tube with quick access to Central London but outside Congestion Zone
  • Disliked — Pool access and traffic noise
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ukmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
1 review
Reviewed June 25, 2008

I stayed at the London Regents Park Marriott on a recent business trip and found the hotel superb from arrival at reception through to departure.

I ate in the restaurant and I also tried the in room dining - both were of an excellent standard.

Room was really nice too, modern decor and immaculately clean throughout.

Location perfect, really close to Swiss Cottage tube station and they have parking too just out of the conjestion charge!

I will definately stay again at this hotel.

  • Liked — Bedrooms were really comfortable, especially the beds
  • Disliked — Nothing
  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank SweensManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vevey, Switzerland
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed June 23, 2008

We stayed at this hotel to attend an event in Regents Park.
The main complaint I would have is that this hotel is nowhere near anything (including regents park), it is basically in a very residential area with very limited taxis....

However ignoring the location the hotel was OK... it could be any other Marriott anywhere in the world. The bed was comfy, the room was average size (for London), the buffet breakfast was fairly well catered for...

Overall, a good hotel if you do not want to be near any of Londons major attractions

  • Liked — The Bed
  • Disliked — Location
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank rjb01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 13, 2008

This was our first trip to London and the location of this hotel was very important. This Marriott is on the outskirts of London, 10 mins. The tube station is Swiss Cottage that is only a 5 min walk away. When we arrived on the first day, we were able to get our room at 8am! This has never happened to us, being from the US...we arrived early from Gatwick, got to the hotel before 8am, thinking we would just leave our bags at the hotel and return later to check-in, but they had our room ready which was so great because I was so sick from my flight from NY. The staff at the hotel were very helpful and courteous in our experience.
The area is very nice...quiet and has a shopping area, right across the street from the tube; has groceries stores and restaurants. The only complaint was the aroma in the lobby that was kinda musty! They need to change the scent that is circulating...try a more floral smell instead.

Getting into central London is only mins away...the train system in London is commended for their promptness! Every 3 mins or less, a train is arriving. It never took long to get to the all the tourist places in central London...being from NY, wish our train system was like theirs! The only thing that was not good was it was a bit warm on the trains...no A/C. It was nice traveling with the Brits. Their TV shows is another story...boring!

We spent 5 days in London, then took the Eurostar to Paris which was a nice ride (2.5 hrs)...very easy connection. The Pancreas Station is a wonderful and beautiful station and terminal. The train takes you into central Paris...then take the local train to your destination.

The price we paid was about $220 per night which was a bit steep but the accomodation were very good. Overall, the Marriott did well for our first trip to London...we give it high marks!

  • Liked — Great beds and clean
  • Disliked — The odor in the lobby
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lhsuhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, England
Level 5 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed June 2, 2008

Date = Bank holiday weekend May 24th - May 26th
Ages = 38,38,12 and 12

We booked a family room for The wife, daughter, daughters friend and Myself. We got a great deal for 2 nights (Saturday and Sunday) of the Marriot website. We arrived in London at about 9:30am and didn`t want to waste a day. So i went to the reception and asked if it was ok to leave my car in the underground car park and come back later to check in. The man said i can do better than that, how would you like to check in now so that you can then return when you like. What a nice thing to do i thought. Thanks for that.

The Room.
This was larger than the normal London type hotel room. A kingsize bed and a queen size for the girls to share. Tv with the normal 1 to 5 plus sky sports, bbc news and cbbc. Mini bar (didn`t use it as with every hotel it was expensive). As usual though the mini-bar is electronically tagged so if you pick any of the bottles up, then it registers with reception and obviously they seem to think that you have purchased the item.
The wardrobe was larger than normal with more hangers than normal. The wardrobe also lights up when you move one of the hangers. Nice bathroom with the usual freebies and plenty of towels. Shower in the bath was powerful. Also a large mirror with lights. We had patio windows on the 1st floor which has a mini balcony to walk out on but, don`t get too excited as it is as i say mini just enough room to walk out on and the view was the short stay car park.
On Sunday we opened the door to find we had the Sunday Times left outside the door (free) although the thought was nice it`s not really my cup of tea. Talking of which, whilst relaxing after a long day walking on Saturday, Our door was knocked just as we were about to leave. It was a maid who was asking if we would like anymore bathroom freebies or coffee/tea. I thought that made a nice change. Tea/coffee facilities are available in the room.

The Pool
The hotel pool although only 1.2 metres deep at the deep end was lovely and warm. The shallow end starts with steps until you reach the pool floor. The shallow end is about 8 inches deep. Obviously this gets deeper the closer you get to the deep end. Under 15`s have to be accompanied by an adult and you get a free towel to use per person. Didn`t try the steam room or the sauna around the pool edge. If adults don`t want to swim they can lounge on the cushioned sunbeds at the deep end (about 6 of them).

The Hotel Lobby
Plenty of room to sit and also a glass walled room where 2 people can use the internet (for a charge of course). The hotel has 3 lifts and you wont be happy using these..! They are very slow and take an awful long time to arrive. We waited 20mins the one time to come down. You`re better off going up with the lift as far as the 7th floor and then come all the way down again. If you don`t ,then the lift might be too full when it gets to your floor. This is because of all the waiting that all the other floors have had too. I can hear you saying why didn`t you use the stairs if you were only on the 1st floor. Ah.... well i asked a bellboy who was waiting with us for a lift to arrive this question. He claimed that the only stairs is the fire escape and they don`t lead to the lobby..!

Breakfast
This is awesome. You can have as much as you like. There is orange juice, 6 different cereals with 2 type of milk to choose from. Toast and jam plus other different pastries. Then there is the help your self buffet english breakfast..... Streaky or non streaky bacon, sausage, beans, mushrooms, black pudding, hash browns, tomato, scrambled eggs. If you would live a fried egg as i do or an omelette, then there is a live cooking station and the chef cooks you what you like. You can order an omelette and choose what goes into it. ie ham, onion, bacon, cheese etc.

The Bar
We didn`t eat there but we did pull up a stool and have a drink whilst the kids used the internet room. Plenty of draught beers to choose from and a very nice peaceful atmosphere.

The area
There are shops and banks with ATM`s by Swiss Cottage underground Station.
The hotel is in a quiet residential area and about 300yards from Swiss Cottage underground station. We walked into the station on Saturday morning and asked for a travelcard for unlimeted use of the underground/buses. For the 4 of us this came to about £12.50 or so for the full day. Whilst there i purchased the same type of ticket for the Sunday too. This we found to be brilliant.
The underground line is the Jubille line which goes straight to Westminster and that station is right outside Westminster Abbey and the Houses of Parliament/Big Ben and a short walk away from The London Eye, Horse Guards and Downing Street. It takes only 12 mins to get here from Swiss Cottage and the tubes run every 3mins.
The stop before Westminster is Green Park which is used for Buckingham Palace where we saw the changing of the guard.
The stop before this was Bond Street and at this station you can change for Oxford Street shopping (only one station away). If you stayed on the Jubilee line tube and continued on the line past Westminster then you come to London Bridge. It takes 18 mins to get here on the tube from Swiss Cottage and you get off here for The London Dungeon, Tower Bridge and the Tower of London.
We used the tube for Madame Tussauds which is the Baker Street stop and only 2 or 3 stops from Swiss Cottage. Cheap and fast way to travel or what.?

All in all this was a great hotel in a great location. I find that the best way to find out if a hotel is worth going to is to ask myself would i go again. The answer is d efinately and i would look for availability at this hotel before considering anyother. I have put as much info into this review to give what i hope will help you.

  • Liked — The Rooms, Breakfast and Location
  • Disliked — The Lift/elevator Problems
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank AVFC4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel Regents Park

Property: London Marriott Hotel Regents Park
Address: 128 King Henrys Road, London NW3 3ST, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#204 Business Hotel in London
#216 Romantic Hotel in London
#216 Family Hotel in London
#221 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — London Marriott Hotel Regents Park 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
The London Marriott Hotel Regents Park provides a convenient base for the astute business traveller and leisure guest. This 4 star North London hotel offers spacious facilities and competitive rates combined with a close proximity to the city centre. Located a short walk from Swiss Cottage underground station on the Jubilee Line, the hotel is perfect for shoppers, visitors to the city and sports fans alike with direct connections to Wembley Stadium, Lord's Cricket Ground, Bond Street, Buckingham Palace, Parliament Square and Canary Wharf. In addition, the lively markets of Camden Town, Primrose Hill with its chic shops, quaint cafes and panoramic views across London, and ZSL London Zoo in Regent's Park are all just a short walk or bus ride away. The hotel has 304 spacious bedrooms. The Leisure Club's extensive onsite facilities benefit from a 15m swimming pool, sauna, steam room, solarium, gym and hair and beauty salons. Additional services include an Italian restaurant Carluccio's, 24 hour room service and on-site car parking. ... more   less 
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Also Known As:
London Marriott Hotel Park
Marriott London
London Marriott Hotel Regents Park England

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