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“Awesome location but service in the bar is lacking....”

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Park Plaza Sherlock Holmes London
Ranked #297 of 1,089 Hotels in London
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Awesome location but service in the bar is lacking....”
4 of 5 bubbles Reviewed February 8, 2014

We stayed here in October, 2013 for 5 nights in one large room with our 2 kids. The hotel is in a perfect location. It is close to the metro and walkable to Oxford Street. The Sherlock Holmes museum is also walkable as is Madame Tussaud. The room was somewhat small but divided into 2 small sections so the kids were able to sleep on rollaways in their own room with their own tv which was great. The only real issue in the room was a clouded glass bathroom.....the light from the bathroom blasted out into the room and so it was difficult to use the bathroom after dark without waking everyone up. The breakfast was good...not great. The biggest issue we ad with this otherwise delightful hotel was the horrible service in the bar. The first night I took my daughter down for a snack and our order never came. we asked several times and we finally gave up. The same thing happened the second night so we never tried again.....Stay here, but skip the bar.

Room Tip: See if there are rooms without glass doors/walls in the bathroom
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krissie22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, February 10, 2014
Dear Guest,

Thank you for providing valuable feedback on your recent stay at our Hotel. I am very pleased to hear that you and your family enjoyed your stay with us.

I would like to sincerely apologise for the concerns you shared about your experience at the Bar with regards to the service you were offered.

I have addressed this to our F&B Supervisor for his immediate attention and action and I assure you this has been taken seriously and we are working diligently to ensure a similar situation does not occur again in the future.

I do appreciate your feedback and if you wish to visit our Hotel in the future, please contact me directly on the email csantos@pphe.com.

Kind regards,
Catarina Santos
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,262 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Kuwait City, Kuwait
1 review
5 of 5 bubbles Reviewed February 8, 2014

I have tried the excellent loft suite its a family duplex room with two bathrooms. Its extra clean room. they are using Elemis products for the path. The location of the Hotel is great in heart of London. For sure I'll stay again there.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khaled S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, February 8, 2014
Dear Guest,

Thank you for reviewing your recent stay with us.

I am glad to hear that you had a satisfying stay with your family in our Loft Suite. It is great that you could take such good use of our central location and hope to welcome you back in the future.

Kind regards,
Catarina Santos
Guest Relations Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southwick, Massachusetts
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 7, 2014

I chose this hotel because of the theme and the location. The staff were so helpful and courteous. I felt very pampered by them. The room itself, was fine, but the bathroom tub/shower was in desperate need of upgrading. Pieces were falling off and the tiles were in very bad shape.
The price was reasonable, staff was outstanding, and location was wonderful.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hampdenquilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, February 8, 2014
Dear Guest,

Thank you for taking the time to give us a superb review here on Tripadvisor.

We are very proud to read that you enjoyed our services.It is most rewarding for us and our Team Members to get such a nice feedback and it encourages us to continue with our work and efforts.

Regarding the shower please accept my sincere apologies. Your feedback has been shared with our Engineer for his immediate attention and action.

On behalf of myself and my team we look forward to welcoming you back in the very near future.

Warm regards,
Catarina Santos
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed February 7, 2014

Clean & neat, central - 2 minutes walk from baker street, 5 minutes from Regent Park. Clean bathroom & shower facility. Comfortable bed & pillows. Exceptionally friendly personnel. Filling & tasty English breakfast (great scrumbled eggs).
Although my business is in the City, dont care.
More value for money, making the trip there affordable.
So, will certainly stay there again next time when in London.

Room Tip: There was a little bit of noise perhaps due to central heating but nothing much really. perhaps not...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Petros M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, February 8, 2014
Dear Guest,

Many thanks for your kind review. I am pleased that you had such an enjoyable stay and look forward to welcoming you back to Park Plaza Sherlock Holmes in the future.

Kind regards,

Catarina Santos
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 6, 2014

My sister-in-law and myself have just had a fantastic weekend break Friday to Sunday at the Sherlock Holmes Hotel. We have stayed there before and it is just a lovely hotel that is situated just where you want it to be.The breakfast is great all fresh and help yourself to all you want. The staff are all friendly and helpful and the room that we had was lovely and big /comfy beds and soft towels dressing gowns together with all toiletries. We went to the theatre and shopping all so easy to get around from the hotel whether it be bus or tube to get you to wherever you need to be. We also went to the cinema which is a few yards from the hotel.This hotel has a lovely atmosphere so central we will be definately going back again for a getaway weekend.Jo and Linda

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, February 8, 2014
Dear Jo and Linda,

Dear Valued Guest,

Thank you for taking time to leave a great feedback regarding your recent stay at our property.

We are happy to learn you found our breakfast great with friendly and helpful staff. And not only our very convenient location met your needs but also the room you have stayed in was so enjoyable and made your stay as comfortable as it could have been.

Receiving positive reviews such as yours is always of great pleasure to read.

On behalf of myself and my team we look forward to welcoming you back in the very near future.

Warm regards,
Catarina Santos
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aberdeen
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed February 6, 2014

3 / 5 and could have been 4/5....read on!

The staff in this Park Plaza were welcoming, friendly and all round really pleasant. They seemed to be on top of their job, efficient without being impersonal. It would make me consider staying here again.
The hotel itself is OK for a London hotel. The public areas are small, corridors although quite nicely decorated were rather cramped with in my case a few up and down steps and around corners to get to my room. The room itself was small but bearable considering it was a one night stopover.
I arrived fairly late evening and went for dinner. The Grill restaurant and the bar menu serve until 10pm on weekdays. I got to the Grill around 9:20pm and was the only one there. It looked to have been quite busy with a few tables being cleared. Service was prompt. Prawns and Chorizo with new potatoes for starter. Grilled Sea Bass on wilted spinach for mains. A large of bottle of mineral water and a glass of house red to wash it all down. Somewhere between 7 and 8 out of 10. Very tasty.

Breakfast was a little less impressive although had all the ingredients for success....just not too much finesse and rather limited choices / serving areas.....but great coffee, nice brown bread, decent scrambled egg - what is there not to like?

Bedroom Issues....
There was only one real issue.
The room was unbearably hot at night. I fiddled with the air con controls, switched the ceiling fan on and off and on and intermittent and some other setting.....eventually switched everything off and opened the window onto Baker Street at 1am.
Noisy? Not nearly as bad as I thought
An indifferent night's sleep - definitely
Annoying - absolutely.....It would seem to me to be a fundamental of a good hotel room is to have controllable temperature.

If I'm in this area of London I will quite possibly stay here again. With decent temperature control and the same staff attitudes and service this would be a 4/5.

Convenient, OK overall and could be good or great if everything came together.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kontiki-T60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, February 8, 2014
Dear Guest,

Thank you for taking the time to share your detailed review here on Tripadvisor. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest.

Please accept our sincere apologies for the inconvenience you experienced during your stay due to the room temperature. Your feedback has been shared with our Engineer for his immediate attention and action.

We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience and we also appreciate the feedback you have provided. Thank you once again for reaching out to us, I look forward to hearing from you in the near future.

Kind Regards,
Catarina Santos
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
145 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 bubbles Reviewed February 4, 2014

We stayed at the Sherlock Holmes because our youngest son, who lives in London, was off to Munich for a few days to celebrate an important birthday and he had booked into this hotel for a couple of relaxing nights before his flight. So we decided to join him for one of those nights and take him out somewhere special for a birthday meal.
The location of the hotel is a bit out of the centre of town, at the top of Baker Street, but London is a big place and that doesn't mean that it was off especially the tourist routes, as, for instance, it is very close to The Planetarium and Madame Tussauds and Oxford Street is within easy walking distance.
The hotel is a pretty good standard 4 star hotel. We booked an Executive Room and were upgraded to what I believe they called a Loft Suite. It was like a reasonably large Junior Suite. The room was well equipped, everything you would expect in a hotel of this standard, although the bed was not brilliant, the mattress had probably seen better days and one tended to slide into the middle. But apart from that the room was fine. Breakfast the next morning was good, the choice of food was comprehensive and the waiting staff were very good but not too obtrusive. We didn't try dinner in the hotel restaurant because, as I say, we went out to somewhere a bit more special - no disrespect to the hotel cuisine.
All in all, this is a good brand and a good hotel.

Room Tip: This is Central London: forget about any view from the bedroom
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FORRES33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, February 8, 2014
Dear Guest,

Thank you for providing valuable feedback on your recent stay at Park Plaza Sherlock Holmes Hotel. I am very pleased to hear that you enjoyed the hotel in general.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Please do reach out to us at ppshres@pphe.com or myself directly at csantos@pphe.com when you are next planning a visit to London.

Kind regards,
Catarina Santos
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Sherlock Holmes London

Property: Park Plaza Sherlock Holmes London
Address: 108 Baker Street, London W1U 6LJ, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#57 Spa Hotel in London
#201 Business Hotel in London
#218 Luxury Hotel in London
#229 Family Hotel in London
#242 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Sherlock Holmes London 4*
Number of rooms: 124
Official Description (provided by the hotel):
Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more   less 
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Also Known As:
Park Plaza Sherlock Holmes London Hotel London
Park Plaza London
London Park Plaza
Park Plaza Sherlock Holmes London England

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