The hotel itself is in a good location. The rooms could use an upgrade (worn curtains, dark bathroom with no outlet etc)
The staff has been generally friendly but what is appalling to me is the lack of concern for their customers. I have been violently ill with salmonella for the past three days. The hotel was helpful in arranging a car to get me to and from the hospital but after that I have been on my own. It is a horrible thing to be alone and so sick away from home. After such an episode I would expect someone from the hotel to check in. Nothing. I have called the front desk three times to extend my stay- telling them I was supposed to check out but am very ill and need to stay another night. The woman I spoke with the first day was nice and said she was sorry (didn't offer any help but was at least sympathetic). The other two times I have called there has been no comment at all. I have been a business traveller for 16 years and have never been sick like this. If it ever happens again I hope it is somewhere with better customer service than Tyne Park Plaza Sherlock Holmes.
I never write reviews- and I realize since this is an unusual experience it may not be helpful to most travelers. But I felt compelled to write after three days of this hotel staff knowing I am a foreign traveler who is extremely ill and ignoring the situation is not ok. I will not be staying here again- nor will any of my colleagues.
- Official Description (provided by the hotel):
- Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Splitty, Agoda, Booking.com, Priceline, Travelocity, Hotwire, Orbitz, Cancelon, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Park Plaza Sherlock Holmes London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Plaza Sherlock Holmes London Hotel London
- Park Plaza London
- London Park Plaza
- Park Plaza Sherlock Holmes London England