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“A 3 night weekend stay in November” 4 of 5 bubbles
Review of The Waldorf Hilton London

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The Waldorf Hilton London
Ranked #350 of 1,086 Hotels in London
GreenLeadersSilver level
Lincoln, United Kingdom
Level Contributor
88 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“A 3 night weekend stay in November”
4 of 5 bubbles Reviewed November 5, 2013

My wife and I took advantage of one of the Hilton sale offers - a great deal. We had an superior executive room that was well appointed - albeit there were no pens or pads in the room. We took full advantage of the executive lounge during the evening. Saturday night in the lounge saw people waiting/hovering for seats to become available, it was busy.

The location is great for those wishing to visit theatreland. Tube stations at Covent Garden and Temple are just a short walk away.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kidderminsterkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at The Waldorf Hilton London, responded to this review, November 12, 2013
Dear Kidderminsterkid,

Thank you for taking the time to review The Waldorf Hilton on Trip Advisor. I have passed your positive comments about the Executive Lounge to the Executive Lounge Manager and she was delighted to hear you enjoyed your stay. I am always happy to read reviews from guests that have enjoyed their experience at our hotel and hope that you will be returning very soon.

Kind regards,

Ben Deane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,774 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Plymouth, United Kingdom
Level Contributor
337 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
4 of 5 bubbles Reviewed November 5, 2013

We visited the Waldorf earlier in the year for a short stay with afternoon champagne tea and I wrote a review saying how disappointing it was at the time however we have just been to London again on a day trip and the restaurant manager offered us a complimentary afternoon tea to make up for the problems we had previously. It was absolutely lovely the ambience of the restaurant is very forties style and it had a lovely atmosphere, all the staff were very pleasant and the food was simply delicious we watched to see if others had the same as us and they did so this was exactly how our first visit should have been.
I would thoroughly recommend treating yourself but need to book in advance as it gets very busy.

Stayed October 2013, traveled with friends
Helpful?
Thank Sonia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at The Waldorf Hilton London, responded to this review, November 7, 2013
Dear Sonia B,

Thank you for taking the time to review our Afternoon Tea. I have passed your comments on to our Food and Beverage Manager who was very happy to know that you enjoyed your time with us.

I am glad to hear that we were able to restore your faith in our Hotel.

Kind regards,

Ben Deane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
76 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed November 4, 2013

Stayed here on business for one night last week.

Location is good, just a two minute walk from covent garden and no doubt perfect for theatreland.

Reception staff helpful and room ready early when i got there around noon. As a HH GOld member, disappointed to have been "upgraded" from a deluxe room to a deluxe Plus (not quite sure of difference). Room clean and tidy, but as you would expect, not that spacious. NO exec lounge access was a let down, but technically not guaranteed.

Room view appalling, looking at (literally) a brick wall and aircon units. Didnt eat or drink here as busy working, only used it as a sleeping place !

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dukesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at The Waldorf Hilton London, responded to this review, November 5, 2013
Dear Dukesy,

Thank you for taking the time to review The Waldorf Hilton. I was disappointed to hear that your stay was not up to your expectations.

I hope that your next stay with us is as relaxing and enjoyable as you expected on this stay.

Kind regards,

Ben Deane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

Stayed overnight for a 2 day theatre trip away.
Room was very comfortable and we had a fantastic nights sleep. Good facilities in the hotel although the swimming pool run by LA Fitness was a bit of a let down as they had no means to store our valuables. Lockers but no way to lock them unless we buy a padlock! Apart from that, the breakfast was fantastic and the staff were very attentive and polite. We used the valet parking service and this was both value for money (compared to car park prices in London!) and very convenient.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dean E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at The Waldorf Hilton London, responded to this review, November 5, 2013
Dear Dean E,

Thank you very much for taking the time to review our hotel on Trip Advisor. I am happy to hear that you enjoyed your stay with us and hope that I will have the opportunity to welcome you back in the very near future.

Kind regards,

Ben Deane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

I first stayed at the Waldorf over 25 years ago and it still has the charm and elegance that I remember. (Even the Tea Dances once a month). Very good concierge and house services, excellent breakfast and a good executive lounge (if you qualify!!) Some of the rooms are being re-furbished but the rest are all good sized and in period style.
Tip: Take the Heritage buses from just outside, the Route 15 has Routemasters running every third bus or so and they go to St Pauls and the Tower of London

Stayed October 2013, traveled on business
Helpful?
Thank Gromlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at The Waldorf Hilton London, responded to this review, November 5, 2013
Dear Gromlin,

Thank you very much for taking the time to review The Waldorf Hilton on TripAdvisor. I was glad to hear that you enjoyed your stay with us and that our location allowed you to have a great time in London.

I shared with the team that you returned after 25 years and they were heppy to hear that you were able to enjoy yourself once again.

Kind regards,

Ben Deane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

We were very happy with our weekend at the Waldorf. In the heart of the bustling London Theatre area, it was very quiet and peaceful in the room. The room was beautiful and well appointed and very comfortable. Things were similarly calm in the executive lounch. It's a beautiful hotel with a great staff. the bar was a nice mixture of busy, but calm on a Saturday night. We were very happy with our choice.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at The Waldorf Hilton London, responded to this review, November 5, 2013
Dear Michael S,

Thank you for taking the time to review The Waldorf Hilton on Trip Advisor. I am always happy to read reviews from guests that have enjoyed their experience at our hotel and hope that you will be returning very soon.

Kind regards,

Ben Deane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL
Level Contributor
185 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

This is my 3rd stay at this hotel, this time after a lapse of 3 years. The location is fantastic, right in the middle of the theater district. The building remains a classic and the staff as friendly and helpful as ever. The Grand Salon restaurant with its Louis XVI style decor is outstanding.

Some guests may find the many steps along corridors problematic (this is an old charming building, designed more than 100 years ago, although it has been thoroughly renovated), so please inform upon booking if an easier access room is required.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KT785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at The Waldorf Hilton London, responded to this review, November 5, 2013
Dear KT785,

Thank you very much for your review. I was glad to hear that you returned to our hotel and found your stay just as enjoyable as your previous stays with us.
I look forward to welcoming you back very soon!

Kind regards,

Ben Deane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waldorf Hilton London

Property: The Waldorf Hilton London
Address: Aldwych, London WC2B 4DD, England
Phone Number:
Location: United Kingdom > England > London > Trafalgar Square / Embankment
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Green Hotel in London
#249 Luxury Hotel in London
#306 Business Hotel in London
#331 Family Hotel in London
#335 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Waldorf Hilton London 4*
Number of rooms: 299
Official Description (provided by the hotel):
The Waldorf Hilton has one of the chicest addresses in town bridging the West End and the Square Mile to provide an excellent base for access to the City by day and the cultural delights of Covent Garden by night. Homage Restaurant pays tribute to the grand cafes of Europe, incorporating Good Godfrey's Bar and Lounge and the famous Palm Court. ... more   less 
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Also Known As:
The Waldorf Hilton Hotel London
Hilton Hotel London
Hilton Hotel Waldorf
Hilton London Waldorf
London Hilton
Waldorf Hotel London
Waldorf Hilton London
The Waldorf Hilton London England

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