I've seen a few negative reviews about this place and was afraid I made the wrong choice. But none happened to us. We arrived just afternoon noon, our rooms were not ready yet. They offer storage service so we put down the luggage and started our first day in London. We used the storage service in the last day as well. It's modern and clean. I like the small kitchen in the room so we could cook breakfast. They also have free coffee in the lobby. A great start every morning. With the location that's so close to every major attractions, the price is very reasonable.