Stayed two nights to attend a wedding. Arrived at 3-30 pm and waited one hour for a room to be prepared. Despite having a room rate agreed in writing it was denied that any such rate existed. After some 'discussion' it was admitted that the rate I had was correct but no apology. A broken matress spring led to an injury which was reported to Reception and ignored by everyone until the issue was escalated.
All things considered an eventful weekend. The wedding was well run with excellent food and service.
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- Also Known As:
- Cannizaro House Hotel London
- Hotel Du Vin Wimbledon London, England