I was really disappointed on how Premier Inn Hammersmith regulate their parking space. I was only told on the second night that parking is not guaranteed and it is based on first come first serve, but I have paid for four days in advanced during check-in.
However, the reason given particularly by one member of staff is inconsistent and does not make sense. During my second night, after a long day and coming back to Premier Inn feeling really tired and having a stressful time to find a parking space, I was told to park anywhere by the Manager in charge (Saturday evening). Again for my last night in Premier Inn, there was no car park space and so I parked at the same space as before which did not block any other car. However, my family, especially my toddler was disturbed with repeated telephone rings from the reception. Additionally, the phone in the room was not working, but it kept on ringing. I made an initiative to call the reception with my mobile phone, only to know that apparently I was blocking other cars. I went down knowing that there was a car parked in front of mine that was far worst blocking other cars and it has no car pass on its dashboard.
I told the reception that I found there were about four cars without a pass. For my reference, I have photos and videos taken as proof. However, being defensive, the members of staff including the other Manager in charge (Sunday evening) said that they may have forgotten to put the pass in front of the dashboard of their cars. Having given them the benefit of the doubt, one should not issue car park passes more than what is available.
The day before, I was told by the Manager in charge (Saturday evening) that people do sneak in without paying and they find it difficult to contain this. But ironically, they were able to secure both the barrier (in and out) after the car park was full. The most hilarious comment by one member of staff was that the payment of £15 a day is for security, but there was a really big notice stating clearly that the Premier Inn does not hold any responsibility to any vehicles parked in their premises.
Another ridiculous advice from the reception is that you should not remove the car once you have found a space, but this is restricting guests from using their cars while staying at Premier Inn.
I am a long customer of Premier Inn in the UK and the UAE since 2006. The bitter experience will not hinder me staying in Premier Inn, but myself and my associates will never again stay in the Premier Inn Hammersmith.
- Official Description (provided by the hotel):
- Get a bird's eye view of the capital from Premier Inn London Hammersmith, with incredible views across the Thames to the Shard and Southbank. Just hop on a tube and the city's at your feet, from Hyde Park to Oxford Street, with direct public transport links via the District Line. And you needn't venture far from your nest to see Hammersmith's own bright lights - the Apollo, Westfield Shopping Centre, Olympia and Earl's Court are minutes away. Based just outside of the capital's congestion zone, near the M4, with limited parking on site charged at 15GBP for 24 hours, we're extra-easy to get to. And once you've arrived, you'll find everything you need for a dream stay: a tasty restaurant, peaceful rooms and an oh sso-comfy bed. Please be aware our hotel does not have air conditioning! ... more less
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- Also Known As:
- Premier Inn London Hammersmith Hotel London
- London Premier Inn
- Premier Inn London Hammersmith Hotel England