Dear Guest,
Thank you for choosing the Radisson Blu Edwardian Grafton hotel for your recent visit to London.
I was sorry to read that your stay was not to your complete satisfaction and you were disturbed by noise. It is always frustrating for us as Hoteliers to learn of concerns after the guest has stayed as it denies us the opportunity to fix and resolve any issues whilst the guest is with us.
In this case we could have offered a different room in a different location of the hotel.
May I offer my sincere apologies for any inconvenience caused.
I do hope you will consider returning to us in the future and may I request that you contact me via the hotel so I may arrange something special for you.
Kind regards