I would not recommend this hotel:
Room was clean
2 minute walk from a lovely restaurant (Garfunkel's)
pretty close to Natural History & Science Museum (15 min walk)
Single glazed window with a room facing a main road meant very little sleep. I'm glad we didn’t go in the summer as having the window open would have made the noise worse
TV had 2 channels - a shopping channel and the cable information channel (yes really - that’s all!!)
On arrival I was told they needed a £50 'holding fee' in case we made any phone calls. I was NOT advised this when I booked!
The room key had to be left on reception each time we left the hotel. I wouldn’t have been comfortable doing this if I had been staying for longer. We ended up taking all valuables with us every time we left the room.
When we arrived at the hotel, we clearly interrupted an important conversation the receptionists were having as we were not given a warm welcome. We felt like more of an inconvenience to the staff.
The shower tray filled with water very quickly and I had to keep turning off the water during my shower to let it drain out and save flooding the bathroom (which wouldn’t have taken long given the size of it!)
The hairdryer didn’t work - I reported this when we checked out but I wasn’t offered any alternative.
In all, not a terrible hotel as it was clean but it needs some major improvement to get it up to what you expect when booking a hotel. I'm sure if we had booked one of the higher priced rooms we might have had a better experience. However I do expect to have basic amenities even when booking a standard room.
- Official Description (provided by the hotel):
- Four beautifully restored Victorian town houses, combines contemporary decor with original period features; Kensington District. ... more less
- Reservation Options:
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- Also Known As:
- Kensington Rooms Hotel London
- Kensington Rooms London, England