I Stayed here for two nights with my wife as a Platinum Priority Club member. My two nights were booked under separate reservations, to avoid confusion I rang reservations prior to arrival, and informed the receptionist upon arrival, who assured me that we would remain in the same room for the duration. We arrived back on day two to a rude and angry member of the cleaning staff who told us that we should have checked out already. We went to reception only to find the staff there also implying that the fault was ours. The issue was resolved in the end but spoiled our stay.
Shame as the hotel itself was very nice.
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- Also Known As:
- Barkston Garden London
- Hotel Indigo London Kensington England