After reading many good reviews on trip advisor i decided to head to the indigo hotel with my 5 year old and my mother for two nights.
Upon arriving i reminded the very friendly receptionist that i requested an extra bed for my daughter through booking.com. They informed me that they only have baby cots, which of course was not adequate for my 5 year old. So they offered me an upgrade to a junior suite with a large sofa to be used as an extra bed for an extra 50£/ night!! To my surprise, after upgrading they brought in an extra bed!! I thought they said they didn't have any extra beds!! So what does that mean!? I was not really happy to pay that extra 100£ for having a child in the room but i was tired after the flight and didn't want to argue so i accepted.
Apart from that incident the hotel overall was nice, clean rooms and excellent location.
Staff were all very friendly and tried their best to accommodate our requests. Breakfast buffet was average but the waiters failed to explain that most dishes were to be ordered from the menu.
I would recommend this hotel to a couple for a solo traveller but not for a family.
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- Also Known As:
- Barkston Garden London
- Hotel Indigo London Kensington England