When we arrived the reception did not have a record of our booking, despite booking nearly four months in advance and receiving an email from them the day before saying they were looking forward to our stay! We were kept waiting for about 20 minutes while they sorted it out. We were eventually allocated our room (101 - oh the irony!). This turned out to be a nice room overlooking Barkston Gardens at the front of the hotel. The hotel is in a really good location and down a quiet side road. Because of the poor service at check-in we decided not use the restaurant or bar, but there are plenty of good pubs and restaurants nearby. The Blackbird pub on the corner does a good breakfast. If you are thinking about booking this hotel, we recommend you ring a day or so before to check they have a note of your booking.
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- Also Known As:
- Best Western London
- London Best Western
- Best Western Burns Hotel Kensington London, England