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“Wow!”

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Egerton House Hotel
Ranked #3 of 1,063 Hotels in London
Certificate of Excellence
Braintree, United Kingdom
1 review
“Wow!”
Reviewed May 10, 2013

What a fabulous hotel! We stayed for 1 night on the 7th of May for our 30th Anniversary. When we arrived we were greeted like friends, we were taken for a complimentary glass of champagne in their cosy, charming bar/ comfy tea room. It was such a great start. Then we were told they had upgraded our room to a suite! When we arrived back in the evening after a lovely dinner, we were so delighted to find a big celebration cream and strawberry cake in our room with an Anniversary card.
Even without all that, the staff here are truly wonderful. Nothing is too much trouble. They are on hand all the time without being imposing. The room was impecable. We loved the Art, the furniture and even the music. We really did not want to come home. We have stayed at many hotels including the Ritz but this was the best by far. We are going back for Christmas.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, May 31, 2013
Dear Guest,

Thank you for taking the time to post a review on the site following you stay with us at The Egerton House Hotel and I am delighted that you had a memorable 30th Anniversary with us. It was our great pleasure to take care of you. I am glad you started the party with a nice glass of champagne in our cosy drawing room, it is so welcoming and relaxing and is a nice start to the celebrations. I am pleased that we were able to offer you a complimentary upgrade and that you enjoyed your Anniversary cake and card. We do like to spoil our guests. Thank you also for your kind words about the team which I have passed on to each and everyone.

We do hope that we will have the pleasure of welcoming you back on a future visit and another celebration and please do not hesitate to contact us at any time if we can be of assistance.

Warm regards,

Michelle Devlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,340 reviews from our community

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Traveler tips help you choose the right room.   Room tips (220)
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English first
New York City, New York
2 reviews
Reviewed May 5, 2013

My husband and I came back to The Egerton House Hotel 22 years after spending our honeymoon there. We stayed for 5 nights and had a fabulous time. We received a very warm welcome from manager Michelle Devlin and her staff on arrival. They upgraded our room, service was absolutely excellent, we became friendly with many of the staff who all seemed like family. We received a wonderful "anniversary" cake and card from the staff and also on our last night they filled our hotel room with lighted candles and rose petals!

We actually had a better time than we did on our honeymoon and can't wait to return!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, May 12, 2013
Dear Guest,

How amazing that you have returned after 22 years and what an honour it was to take care of you after all this time. I was so delighted to personally meet you and welcome you back home and am delighted we were able to offer you a complimentary upgrade to help with the celebrations. I am also thrilled that you enjoyed your cake and romantic turndown and I hope it made your special and momentous occasion even more memorable. I do hope that you will return to see us again very soon. Thank you for your lovely review and please do not hesitate to contact us if we can be of any further assistance or assist with a future booking.

Warm regards,

Michelle Devlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 1, 2013

We were two couples traveling together for a long weekend late april and do not regret choosing to stay at the Egerton House Hotel. Location perfect for museums, parks and shopping. Service impeccable, you get the feeling that the staff have known you for ever and that they work for you only. I have never before experienced this personal touch at this high level. Only two cons were that the Queen Deluxe room was rather small and that the mattresses were quite hard to sleep on. We changed to a Studio Suite after one night, and the suite was amazing. How ever, the priced about doubled...

If you are looking for personal service and traditional English luxury, this small hotel should be your top three considerations in London.

Room Tip: If you can afford it, choose another room type than the Deluxe Queen.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Erlend76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, May 12, 2013
Dear Guest,

Thank you for your review which is greatly appreciated and I am pleased that you did not regret your decision to stay with us at The Egerton House Hotel. It was our great pleasure to look after all of you. We do pride ourselves on our high level of service and are very dedicated in making each and every guest stay as special as possible. So sorry to hear that you felt the queen rooms were small, they are actually one of our very popular categories as they over look the gardens but I am pleased that you were more comfortable in the suites, these are our top category rooms aside from The Victoria & Albert with terrace.

I do hope you will come back and stay with us again in the not too distant future and please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2013

We stayed for two nights to celebrate my husband's 50th birthday. The location of this wonderful hotel is fantastic and we were treated like royalty. Our room was beautifully presented with a garden view. We celebrated with cocktails and afternoon tea on arrival which was lovely and the staff were warm and friendly and made us feel very welcome and comfortable. We had breakfast in bed, with a bottle of champagne and it was magnificent. We also had beautiful cake and birthday card delivered that were compliments of the hotel. From the moment we arrived, we were greeted by name by all of the staff. Friends joined us on the second night for cocktails and we returned after our night out to find a very romantic turndown with rose petals scattered around the room and candles lit. After another fantastic breakfast in bed, we were very sorry to leave. If you are thinking of treating yourself or a loved one, I would highly recommend a stay here, it exceeded my very high expectations!

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Annabelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, May 12, 2013
Dear Guest,

Thank you for staying with us to celebrate your husbands 50th birthday and I am so pleased that you had a wonderful time. What better way to start a mini break and a special celebration than with a few cocktails and a delicious Afternoon tea. At the Egerton we have a very dedicated team of people who truly love what they do and once you arrive we consider you our friends and want you to feel comfortable and welcome so I am delighted that we achieved that. I hope all the celebrations went well and that you delighted you enjoyed the cake and treats. Please do come visit us again on another special occasion so we may have the pleasure of taking care of you once again.

Thank you for the very positive review which I have passed to everyone

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tsdsw7
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 30, 2013

Perfect location, warm and helpful staff who seem to love their hotel. Comfortable bed and spotless rooms with very traditional English decor. Only stayed two nights on the way to Amsterdam-next time a few days more.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tsdsw7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, May 12, 2013
Dear Guest,

Thank you for your review which means a lot to us. I am delighted that you had an enjoyable stay with us albeit it short. That said I do hope we do have the pleasure of welcoming you back on a future visit and perhaps for a few more days. Once again thank you for your time and please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 29, 2013

The staff of Egerton met or exceeded every expectation! Our stay was my Christmas gift to my fiancé, and we both left very relaxed and pleased. Our room was charming, and coming home in the evening to a perfect turndown was very pleasant. The afternoon tea was excellent, and there were touches of friendliness to everything. We hope to be back!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingAnders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, May 12, 2013
Dear Guest,

Thank you for posting a review on the site following your visit to The Egerton House Hotel. I am delighted that you had a memorable stay and enjoyed all aspects of it. I do hope we will have the pleasure of welcoming you backon future visit and please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed April 26, 2013

My partner and I just returned from three weeks in Europe--Italy, Spain and England. Arriving at the Egerton was like coming home and we felt so comfy from the very first moment we walked in.The staff is so warm and friendly (a big thanks goes to Mauro at the front desk who helped us with everything we needed making our stay memorable) you feel as if you already know them. They even made dinner suggestions and reservations for us. The breakfast was excellent and our room could not have been nicer (it was one of the king room on the first floor).we also loved the business centre on the fourth floor, very handy if you need to check your emails and print boarding passes). I cannot recommend this hotel more highly. I would go back again and again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pakkky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, May 12, 2013
Dear Guest,

Thank you for your lovely review following you stay at The Egerton House Hotel and I am delighted that after your travels in Europe that you felt like you were coming home. It is rewarding to read that you were well looked after and that staff were warm and friendly and that we were able to assist with restaurant reservations. Our hearty breakfasts are the perfect start to the day so it is good you managed to sample them. Thrilled that you like your room and made use of the business centre. I have passed you kind comments to all the team and we do hope that we will have the pleasure of welcoming you back on a future visit.

Please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Egerton House Hotel

Property: Egerton House Hotel
Address: 17-19 Egerton Terrace, London SW3 2BX, England
Phone Number:
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in London
#3 Luxury Hotel in London
#6 Family Hotel in London
#13 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Egerton House Hotel 5*
Number of rooms: 28
Reservation Options:
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Also Known As:
Egerton Hotel London
Egerton House Hotel London, England

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