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“Just great”
4 of 5 bubbles Review of Dukes Hotel

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Dukes Hotel
Ranked #128 of 1,088 Hotels in London
Certificate of Excellence
Zurich, Switzerland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Just great”
4 of 5 bubbles Reviewed November 6, 2012

We have been 4 nights at Dukes Hotel. The house is not easy to find. But that is the good think about it! A nice and cosy Hotel.
The best thing about it are the beds. (comfort and big enough). Bathroom nice, clean. Morning news papers, one of the best breakfast I have ever had. (not usual in London!!)
Helpful and descrete personable service
Just one thing: the rooms are very very very.... tiny and small. We had to make sure, everything packed into our bag or7and under (!) the bed. We do like to go shopping in London once a year and our room was definitely too small for all the stuff we bought. Thanks to the housekeeping *smile*
We will come again, it was so lovely at your Hotel!!

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank akrotini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Maidstone, Kent
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

A very English experience - understated - a little eccentric at times and discrete personable service. We held a reception here prior to a wedding in private rooms on Floor 5 which was elegantly put together, discretely serviced and set up. The whole stay was perfect. My son left for his wedding the next day feeling he had left from "home" - what greater endorsement would you need for the ambience? No glitz - just stylish luxurious comfort. The next day my daughter joined us before emigrating to Canada - a marvellous way to say good bye. We had a glorious few days in the penthouse.

  • Stayed November 2012, traveled with family
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Helpful?
2 Thank SummerhouseKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellport
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 2, 2012

We've stayed a couple of times at Dukes and honestly I wouldn't plan a trip to London now staying anywhere else. Perhaps it's not for everyone -- no big hotel glitz and amenities, and the floorboards in the hallways sometimes creak. But nothing comes close in comfort, style, and secluded luxury. Right in the middle of town, but tucked away in a courtyard all its own. The staff is superb. The bar an experience in itself.

  • Stayed October 2012, traveled on business
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Helpful?
2 Thank JamieSBellport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen, Norway
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed October 30, 2012

My colleague recommended this hotel and I am so glad we booked it. Perfect location for business, close to the shops if you have a couple of hours to spare, close to some amazing restaurants and landmarks and we could walk to all our meetings.

I loved my room. It was very spacious (very very spacious for a London hotel room) and had everything I needed for a quick stay. I will definitely be staying here again.

The only thing which was not up to standard was the "business center". It consisted of a tiny little room with a very old computer and printer. It hardly qualified as a business center and I could not get the printer to work in the end.

  • Stayed September 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Kristina009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 24, 2012

I recently stayed at Dukes for just under a week with my son. We were upgraded to a suite. I have stayed here on many occasions before and simply love this hotel. It is small, very personal and very English. The moment you walk in you are greeted by everyone in the lobby; as if you are entering your own London home. The fragrance in the lobby is intoxicating and creates the right atmosphere. As for our suite -well, what can I say? It was like having your own London apartment; very comfortable and lovely. The breakfasts were delicious; I entertained some business people to breakfast on a number of occasions and they were equally impressed. We also used their laundry and dry cleaning service, all of which was done professionally and, very importantly, timeously. The concierge service is superb, whether to arrange theatre tickets or to suggest and book for restaurants. Thanks to all the staff at Dukes for making this such a wonderful and memorable stay. The location, by the way, couldn't be better. Piccadilly, Bond and Jermyn Streets are minutes away and the West End theatres are an easy walk. The nearest tube station is Green Park. What could be more central than that?

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
2 Thank ProudlySA7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 20, 2012

I am writing you to express a big thank you to your hotel staff. We live around the corner, next to the Houses of Parliament and we had enjoyed the hospitality of your bar and drawing room numerous times.
When we decided to marry and investigated potential venues, the DUKES hotel quickly crossed our minds as an appropriate, timeless venue. On September 14, we married in your hotel and the experience far exceeded our
expectations:

The service, attention and hospitality we enjoyed was truly exceptional.
Starting with Lester, who led the organisation; Antonio, who took great care of us just before and during the day and who was in charge of managing the actual event; Alessandro and his bar staff, who were world class and to the attentive and most friendly service personnel during dinner; and ending with the remarkable DUKES suite - we felt that your entire team was naturally enjoying contributing and playing their role during our special day; and this was unique.

We cannot thank the DUKES team enough for to making this day most enjoyable and memorable for us and our guests!

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
3 Thank Melinda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york city
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed October 15, 2012

my partner and i stayed at Dukes in October 2011, and love it so much we returned last week for a few days. we were disappointed that it has not lived up to our memories. last year we were given a freshly renovated room that faced the street with blue gingham wallpaper and new carpeting. this year we were placed in room 306, facing an inner courtyard, with somewhat stained carpet, painted walls rather than wallpapered walls, and a peeling paint spot on the ceiling over the bathtub. the thermostat said 'fault service' when we tried to use it during one warm night and didn't work. there was a sound of a noisy fan in the bathroom. we asked for a wakeup call on our first day and never got it. the carpeting to the breakfast room was very worn, and the lobby had white scratches on the wallpaper leading to the elevator. it felt a wee shabby to us. the staff was still very sweet and the breakfast was still very good, but it didn't feel like a 5 star hotel to us anymore. granted, we didn't complain (except for not getting the wakeup call) and that might have made some things improve but i don't think i should have to ask for basics in a 5 star hotel

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank zarknyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IainHaigh, Guest Relations Manager at Dukes Hotel, responded to this review, October 17, 2012
Thank you for taking the time to write a review regarding your recent stay at DUKES LONDON.

The team and I were disappointed to learn that we did not meet all your expectations entirely. As a direct result our Operations Manager, Emilie Polastron would really like to discuss your experience with you and rectify any issues you may have.

If you could please provide us with a telephone number and we will be in touch.

Kind Regards

Iain Haigh
iainhaigh@dukeshotel.com

Emilie Polastron
emiliepolastron@dukeshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dukes Hotel

Property: Dukes Hotel
Address: 35 St. James's Place, London SW1A 1NY, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#36 Spa Hotel in London
#96 Romantic Hotel in London
#109 Family Hotel in London
#111 Luxury Hotel in London
#134 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Dukes Hotel 5*
Number of rooms: 90
Official Description (provided by the hotel):
Awarded “Europe’s Leading Boutique Hotel” and the “World’s Leading Classic Boutique Hotel”, DUKES LONDON is a hidden gem in the heart of St. James Mayfair, where quintessential British charm and the finest luxury mix together to create a timeless atmosphere. ... more   less 
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Also Known As:
Dukes Hotel London, England

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