Dukes is one of my favourite hotels in London and I have stayed there on several occasions during the last 10 years. Members of staff are always friendly and helpful and the rooms are charming. No two rooms are exactly the same. The location in St James's is very convenient. Until this most recent visit I have never been disappointed.
This time round we were given a room with a loaction that proved to be very unfortunate. We had noticed a fairly strong tobacco smell in the room early in our stay, but convinced ourself that it would pass. On Sunday evening however the room was filled with a very strong cigar smoke. We asked in the reception and the explanation was that the room is situated above a "Cigar Garden" where patrons are allowed to smoke cigars until 1130 PM.
The only reason that I still rate Dukes highly is that the staff immediately offered us to move to another, better room. Moving rooms is always an inconvenience, but on this occasion far better than the alternative.
That an hotel can have non-smoking rooms that are regularly filled with strong cigar smoke is surprising. I recommend Dukes, but strongly recommend you make sure to ask for and get a room far away from the "Cigar Garden."
- Official Description (provided by the hotel):
- Awarded “Europe’s Leading Boutique Hotel” and the “World’s Leading Classic Boutique Hotel”, DUKES LONDON is a hidden gem in the heart of St. James Mayfair, where quintessential British charm and the finest luxury mix together to create a timeless atmosphere. ... more less
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- Also Known As:
- Dukes Hotel London, England