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“Great Position, Excellent Staff”

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The Cavendish London
Ranked #114 of 1,067 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Canterbury, United Kingdom
Level Contributor
99 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great Position, Excellent Staff”
Reviewed January 26, 2014

A two night stay to go to the theatre booked through a travel agent. The location of the hotel, Jermyn Street just off Piccadilly, is really good. Tube stations nearby and easy walking to many West End activities/shops etc.

The room (Superior) was pretty small but reasonably well equipped and clean. The bathroom was excellent with a really good powerful shower. It is always disappointing when a high class hotel charging a lot for a room provides such a miserable supply of shower gels etc. The ones here must be the smallest on the market which for two people is just plain mean.

Breakfast was fantastic and one of the best hotel breakfasts we have had for a long time. Freshly cooked arriving hot at the table as well as a good selection of other hot and cold food from the buffet. The staff at breakfast were extremely good, cheerful and efficient - a real change from many surly London hotel staff.

A little noisy outside in the middle of the night (Saturday) with car horns and shouting. All outside the hotel's control.

The staff elsewhere - check in, portering etc were also friendly and very efficient. The lobby bar is a little cold with air conditioning going when it is two degrees outside!

Happy to return but will try for a bigger room and take our own bathroom supplies.

Room Tip: Go as high as possible - avoid noise and a better view.
See more room tips
  • Stayed January 2014, traveled as a couple
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Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Manager at The Cavendish London, responded to this review, January 27, 2014
Dear RadH1,

Thank you very much for your excellent review and I am delighted that you had such a good stay. I am sorry that you felt the toiletries in the room were to small, during your next stay please let reception or housekeeping know and we will be glad to add additional bottles to your stock.

Thank you for your great comments about breakfast I know that the whole team will be delighted with your comments by saying that it is one of the best breakfast you have had in a long time.

We look forward to welcoming you back in the near future.

Best regards

Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Oxford, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 25, 2014

Cavendish deserves your special attention: great staff, wonderful lobby (iMacs if you need any computing power), good rooms of adequate size. Restaurant is very good for breakfasts, and features nice views.
Located on Jermyn street, everything is at your doorstep.

  • Stayed November 2013, traveled as a couple
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    • Rooms
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Helpful?
1 Thank Kirill_Markov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Manager at The Cavendish London, responded to this review, January 27, 2014
Dear Kirill_Markov,

Thank you for your excellent review and for letting other travellers know about about our great location and how close we are to so many of London's attractions.

We hope that we can welcome you back in the near future.

Best regards

Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 23, 2014

We just came back from a really nice couple of days at the Cavendish. The location is ideal, off Piccadilly so not too noisy and very central. The rooms were very comfortable, nicely appointed, the bar and lounge, large and cosy. The staff were all very friendly and helpful. You could pay a lot more and get a lot less and in London, It's basically 5* without the spa. Looking forward to our next stay.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SituationNormal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Manager at The Cavendish London, responded to this review, January 24, 2014
Dear SituationNormal,

Thank you very much for your excellent review. It is great that you felt that we had the service levels of a 5 star hotel and I know that they whole team will be very happy with your comments. Thank you for letting other travellers know about our great location and how close we are to so many of London's attractions.

We look forward to welcoming yo back on your next visit.

Best regards

Neil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 23, 2014

I've stayed at The Cavendish for one night as I was attending Business Travel Awards nearby. Hotel has very good central location and is close to many places in London, either by walk or short bus / taxi ride. Staff were very nice at reception and promptly checked me in. My room was spacious, clean and had all amenities I needed. The bed was huge and amazing, I havent had such a great sleep at the hotel in a long time! The breakfast was very enjoyable and served in nice area. Once again staff very polite and helpful. I can only recommend this hotel.

  • Stayed January 2014, traveled on business
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Helpful?
Thank Pete C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Manager at The Cavendish London, responded to this review, January 24, 2014
Dear PeteCosby,

Thank you very much for your great review and hope that you enjoyed the awards evening. Thank you for your great comments about the team as I know that they will all truly appreciate them. We are very lucky to have the team we do as they all work hard to ensure all of our guests have a great stay in London.

Thank you for your kind recommendation and we look forward to welcoming you back.

Best regards

Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 22, 2014

We had travelled to the UK for a family Christmas and decided to go to London for our wedding anniversary without the kids. Having the chance to go away without the kids doesn’t happen very often so we wanted something special. We were not disappointed with the Cavendish London. We got there early so we could spend the morning exploring and the hotel said they would call me if the room became ready before the 3pm check-in. I had a call at about 11:30am to say our room was available which was excellent. The room was great, not huge but big enough for the 2 of us. We looked over the rooftops towards the London Eye. There was a surprise of rose petals on the bed and 2 swans made from towels for our anniversary which was a nice touch. The bed was very comfy and there were lovely amenities in the bathroom. The location of the hotel was fantastic. One block back from Piccadilly behind Fortnum & Mason. Around the corner was the auction room Christies, so lots of Art shops in the area to look at. We went to the Piccadilly theatre and it was only a 5 -10 minute walk.
A bottle of champagne was also delivered to the room in the afternoon as a gift from the hotel to celebrate our anniversary. We had breakfast at the hotel and it was superb. There was buffet but also menu items cooked to order, such as eggs benedict and full English Breakfast. The breakfast room and service were very classy and reminded me of old London style. This is a great hotel for shopping, Theatre land or just as a general treat. We parked the car at the hotel and when we left, there was a bottle of water and a tin of mints in the car for our homeward journey.
There were lots of little touches that made this a truly wonderful stay.

  • Stayed December 2013, traveled as a couple
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Helpful?
Thank JLESBIREL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Manager at The Cavendish London, responded to this review, January 24, 2014
Dear JLESBIREL,

Thank you for your excellent review and Congratulations on your wedding anniversary, thank you for letting us celebrate it with you. We put a lot of effort into our attention to detail and I know that the whole team will be delighted with your review and the impact the detail had on your stay.

We hope that we can welcome you and your whole family back on your next trip to London.

Best regards

Neil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
Reviewed January 21, 2014

My wife and I stayed in the Cavendish for the third time this last weekend. I am not inclined to write such reviews but in this case I am making an exception. Above all, the staff of the Cavendish are exceptional. In our three stays we have never met a member of staff who was anything other than friendly and helpful. The rooms are always clean and in good repair. The location is excellent, close to Green Park tube station and only a few stops from a wide range of attractions. So long as this hotel. Maintains its standards and price, my wide and I feel no need to look elsewhere. Cavendish, thanks again for a most enjoyable stay! Paul

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Manager at The Cavendish London, responded to this review, January 24, 2014
Dear Paul K,

Thank you very much for your excellent review, and I am delighted that we were able to convince you to write a review in Tripadvisor. Our guests feedback is very important to us so that we know what we are doing well and where we can improve. It is great to hear that we are your choice of hotel and we will keep working hard to ensure that we not only maintain our current standards but improve as well.

We look forward to welcoming back on your next visit to London.

Best regards

Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 20, 2014

We stayed here for two nights, it's in a great location just 5 minutes from the nearest tube station and walking distance to Covent Garden and many of the sights. Our room was beautifully decorated and modern, very clean and had everything we needed. The breakfast buffet although very busy at times had a vast selection, couldn't fault it.The Cavendish seem to have it just right, the staff through- out the hotel are very professional, smart and helpful without being 'in your face' or stuffy. Thank you for another wonderful stay.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Manager at The Cavendish London, responded to this review, January 21, 2014
Dear Kor S,

Thank you very much for your excellent review and for letting other travellers know about our excellent location and how close we are to so many of London's attractions. Thank you for the great comments about the team, as I know they will really appreciate it as they try to ensure that every guest has a great stay in London.

We hope that we can welcome you back in the near future.

Best regards

Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cavendish London

Property: The Cavendish London
Address: 81 Jermyn St | St. James's, London SW1Y 6JF, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Green Hotel in London
#54 Romantic Hotel in London
#77 Family Hotel in London
#100 Luxury Hotel in London
#140 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Cavendish London 4*
Number of rooms: 230
Official Description (provided by the hotel):
Located on prestigious Jermyn Street in the heart of Piccadilly, The Cavendish London offers the ultimate in luxury and convenience for visitors to the UK's Capital, whether for business or for pleasure. In the Edwardian era The Cavendish London, was run by Rosa Lewis the infamous "Duchess of Duke St". Famous throughout London Society for hospitality and cooking, The Cavendish London, continues this tradition today - the attentive staff, variety of facilities and the meticulous care in all the services offered will ensure your stay is as enjoyable as possible. ... more   less 
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Also Known As:
The Cavendish London Hotel London
The Cavendish Hotel London
Cavendish Hotel London
Cavendish London
The Cavendish London England

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