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“Great atmosphere” 5 of 5 bubbles
Review of The Cavendish London

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The Cavendish London
Ranked #106 of 1,086 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great atmosphere”
5 of 5 bubbles Reviewed December 21, 2013

The hotel is in a wonderful location right in the middle of the west end theaters and the London attractions like the London Eye, Buckingham Place and Trafalga sq. Close to Picadilly Circus and Green park tubes and the central bus routes on Picadilly.
The staff were all lovely and the consierge was brilliant and couldn't do enough to advise and help.
The rooms were of the highest calibre of fittings although quite compact.
I have visited London on business and cvacation on many occasions and this is the best overall quality experience I have had.

Room Tip: Don't go on the Fortnum and Mason side due to some noise of deliveries at night
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Johnsculptor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy S, Manager at The Cavendish London, responded to this review, December 30, 2013
Dear Johnsculptor,

Please allow me to thank you for such a great review. It has been said many times before by other guests and I am glad you highlighted our location again. We are within walking distance to a lot of the mayor sights in London and close to the main shopping streets as well.
I am overall glad that you had such a good stay with us and that you liked the Atmosphere.
All the best for 2014
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,752 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (919)
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English first
Portsmouth, United Kingdom
Level Contributor
245 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed December 21, 2013 via mobile

I've stayed here many times but haven't been here for a year or so. You always wonder what a place is gonna be like after that time. Well, from the minute I arrived it was first class. The doorman was polite and was straight to the car door to assist with luggage. Valet parking sorted. Check in was easy and when I asked about a free upgrade (I always chance it!) there was a deal to be had. All the staff were well mannered. They've really strived to improve. Parking charges were reasonable for London. All fab. Oh and all for £148!

Stayed December 2013, traveled as a couple
Helpful?
Thank HampshireNat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy S, Manager at The Cavendish London, responded to this review, December 30, 2013
Dear HampshireNat,

The entire team at The Cavendish is delighted with your comments and we are all very happy that you had such a wonderful stay with us.
Everyone at the Cavendish strives to give the best possible service and we are very lucky indeed with our location and parking facilities.
Looking forward welcoming you back with us in 2014.
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Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed December 19, 2013

My wife and 13 year old son stayed here on Saturday 14th Dec and what a fantastic choice we made, from the moment we pulled up outside the hotel we where met by a very friendly member of staff who immediately helped us with our luggage and parked our car for us. Reception was a very pleasant experience too, a very friendly and helpful receptionist checked us in.
I had phone through and asked if the concierge could try and find us a nice restaurant for the evening and the gentleman Mo was his name presented us with a booking time and details of our restaurant.
We have a few drinks in the bar area before going on to our chosen restaurant for dinner and again the bar staff where very helpful, friendly and chatty.
Our rooms where of an excellent standard, we requested joining rooms with our son which was not a problem, our son decided to stay in for the evening and had room service which he commented on as being quick and the food was excellent.
as expected the location of the hotel right in the heart of Piccadilly situated behind Fortnum and Mason is excellent however not the cheapest but when you receive the service that the Cavendish offer cost really does not come into our thoughts
We will most definitely be back as we have decided that this is our favourite place now to stay when in London
Thank you very much to all of the staff that made us so welcome and looked after us

Merry Christmas, see you in the new year

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robintillbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy S, Manager at The Cavendish London, responded to this review, December 30, 2013
Dear Robintillbrook,

Thank you so much for your wonderful praise of our service facilities and staff.
I will ensure that your feedback gets shared with the entire team here and I am sure they will be as delighted as I am.
Mo in particular will be very happy that you signalled him out for particular praise.
We hope you will stay with us again on your next visit to London.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ilfracombe, United Kingdom
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed December 19, 2013

Stayed here for one night on a business trip. The hotel is very well presented and staff are attentive. Once again as seems to be the case in London now the £250 room charge doesn't incluse breakfast so another £22.50 got added to the bill. Another case of rip off London.

  • Stayed December 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AlanP-Ilfracombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy S, Manager at The Cavendish London, responded to this review, December 30, 2013
Dear Nessabella11,

Thank you for your nice comments about the hotel and its staff.
When booking through our website there are possibilities of booking breakfast in advance against a reduced rate, or even when speaking to our reservations team they can give you all the options. It might be worth signing up to our newsletter which often has great deals for overnight stays which always include breakfast.

Apologies if your booking caused confusion and if your confirmation stated that breakfast was included then we would be more than happy to refund you the money you paid additionally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

Firstly, we took a taxi from Euston Station to the Hotel which we found very reasonable at £12.00. On arrival the staff were welcoming and friendly and the lobby was very pleasant and tastefully decorated and we found the hotel to be very clean and tidy. We stayed in a Queen Superior room which was nice but my only complaint would be the size of the bathroom, it was very small! We were booked into Petrichor our first night but after a long day travelling and seeing a show, we decided to have room service instead, with no complaints about quality and service. The hotel is in a fantastic location with the theatre district, galleries and great shopping all within walking distance. We would definitely book The Cavendish London again on our next trip but would have to request a room with a larger bathroom.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrs.G.Jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy S, Manager at The Cavendish London, responded to this review, December 30, 2013
Dear Mrs. G. Jones,

Thank you for taking the time out to highlight your recent stay with us.
By the looks of your review you had a great stay with us and enjoyed both our location as well as the staff and cleanliness of the hotel to be very good. In regards to your comment about the bathroom, we have different room types with different size bathrooms, so when making the reservation. the reservations team can talk you through all the possibilities and find the best one for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed December 17, 2013

Booked for an evening star deal meal on Sunday 15th Dec 2013 via Bookatable.com, service appauling, management of the restaurant poor and not well trained, food small portions, is this to do with the special 'Bookatable' offer and price, has this been tailered to fit, cold in atmosphere and temperature, definitly not a restaurant to visit and dine, I would not recommend using this hotel's restaurant thanks to the poor quality staff there, restaurant training required to improve the standard of a 4 star property.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank EamonnBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy S, Manager at The Cavendish London, responded to this review, December 30, 2013
Dear EamonnBell,

Thank you for honest feedback on your recent visit to Petrichor Restaurant.
Please accept my apologies for nothing meeting your expectations and have forwarded your feedback to the Head Chef and F&B manager for them to follow up on. The Bookatable deal is in no way designed to save cost and we are one of the few Restaurants who offer the full a la carte menu. This as we do not want to differentiate between guest who booked a deal and guests who booked a la carte. We like to offer the same guest experience to everyone, and I hope you believe me when I say that the service you seemed to have received is below par.
Feel free to contact me directly should you wish to discuss further details. roy.sommer@thecavendishlondon.com
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surrey
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed December 16, 2013

We recently spent an overnight stay, myself , my husband and our two children 12 and 8.The staff were so friendly and helpful, nothing is too much trouble, the food was excellent, the rooms were clean and smart. Ideal location, opposite Fortnum and Mason, fantastic truffles! A great place to stay if you want to see a show and Covent Garden is a ten minute walk away.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank saraSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil B, Manager at The Cavendish London, responded to this review, December 16, 2013
Dear saraSurrey,

Thank you very much for your great review. I am delighted to hear that you and your family had such a good stay. Our team are the biggest part of our success and we are very lucky to have a team who are as passionate as they are in ensuring that our guests have a great experience and I know that they will all be very happy with your comments.

We hope that we can welcome you and your family back in the near future.

Best regards

Neil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cavendish London

Property: The Cavendish London
Address: 81 Jermyn St | St. James's, London SW1Y 6JF, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in London
#54 Romantic Hotel in London
#77 Family Hotel in London
#92 Luxury Hotel in London
#140 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Cavendish London 4*
Number of rooms: 230
Official Description (provided by the hotel):
Located on prestigious Jermyn Street in the heart of Piccadilly, The Cavendish London offers the ultimate in luxury and convenience for visitors to the UK's Capital, whether for business or for pleasure. In the Edwardian era The Cavendish London, was run by Rosa Lewis the infamous "Duchess of Duke St". Famous throughout London Society for hospitality and cooking, The Cavendish London, continues this tradition today - the attentive staff, variety of facilities and the meticulous care in all the services offered will ensure your stay is as enjoyable as possible. ... more   less 
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Also Known As:
The Cavendish London Hotel London
The Cavendish Hotel London
Cavendish Hotel London
Cavendish London
The Cavendish London England

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