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“Solid choice in Knightsbridge”

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The Park Tower Knightsbridge, A Luxury Collection Hotel, London
Ranked #296 of 1,078 Hotels in London
Certificate of Excellence
Reviewed March 26, 2013

Stayed one night on Starwood points prior to flying out of London in the morning. I'll echo what another reviewer said, it's a good hotel...under renovation. Essentially there is no lobby right now.

Whether or not it was to make up for that fact the staff were killing themselves to make us happy. Room not made up in time?, upgrade, towel on the floor in made up room (well, the bathroom was not made up)?, free breakfast. We wouldn't be around for breakfast and didn't want to order anything to the room? Mini bar charge was written off. First class service all the way. The were *so attentive* for the less than 24 hours we were there.

The rooms themselves are quirky little pie shaped rooms with fantastic views on the higher floors, the space is used quite well in the rooms. The linens were plush and comfortable, and hey Molton Brown toiletries always makes this girl happy. If you like something a little more modern with a view and a predictably sized room and plan on staying in Knightsbridge for a shopping weekend, hey, why not!

  • Stayed: March 2013, traveled as a couple
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Thank LKB113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this reviewResponded April 5, 2013

Dear LKB113,

Thank you for sharing your wonderful comments from your recent stay with us. While we are undergoing an exciting lobby transformation we are happy to hear that this did not negatively affect your stay at all. We were also very happy to hear that our ambassadors helped to make your stay extra special and worked to resolve any issues you had during your stay. It is our goal to consistently deliver exceptional service and I am glad to hear that this was reflected in your experience.

The team and I look forward to welcoming you back when you are next in London.

Warm regards,

Andrew Kennedy

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626 - 632 of 1,072 reviews

Reviewed March 24, 2013

We had a wonderful stay at this hotel, everything is fantastic. The staff cannot do enough for you. The hotel is currently under renovation but in no way did this affect our stay. We had a fantastic room on the 12th floor with amazing views of London. You have everything you need in your room. When we first arrived in our room we did have a problem with the electric (lights would not work). We contacted the hotel reception and someone was with us within no time at all to sort the problem. The two points I will bring up are that the bathroom gowns are far too old and well used, we found them not to be very nice to use. For a 5 star hotel I would like to see the gowns to be the same as the bathroom towels. Also at breakfast we were not served tea, coffee or orange juice until we had almost finished our food, even asking 3 times. To be fair the restaurant was very busy but from 5 stars, and the restaurant being one of the best in London I would like to see more from the staff. All in all fantastic stay.

  • Stayed: March 2013, traveled as a couple
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Thank chris r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this reviewResponded April 5, 2013

Dear chris r,

Thank you for your review following your recent stay with us at The Sheraton Park Tower. We were delighted to hear how much you enjoyed your stay with us and in particular the service delivered by our ambassadors. It is a pleasure to receive such wonderful feedback from our guests and to know that their expectations continue to be exceeded. I will be sure to pass along your favourable comments for the rest of our team to see.

I would like to apologise for any lapse in service from our One-O-One Restaurant. While it regularly receives outstanding reviews from our guests and diners alike I apologize if you felt the service levels were not up to our five star standards. I hope that during your next stay with us we have the opportunity to remedy this and to show you how truly remarkable our One-O-One Restaurant is.

Thank you again for choosing the Park Tower and we look forward to welcoming you back again soon.

Warm regards,

Andrew Kennedy

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Reviewed March 22, 2013

This is a wonderful hotel, perfect location, good service, helpful staff. However this time the great experience was muted by the large renovation of the lobby and bar which I think is expected to be completed in June. After providing some feedback to the property, they tried to make it up and responded very respectfully. I applaud their response and their acceptance of the constructive criticism.

Room Tip: All rooms are about the same - main difference is the view. The higher the floor, the better.
See more room tips
  • Stayed: March 2013, traveled on business
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1  Thank Jacques A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this reviewResponded March 27, 2013

Dear Jacques A,

Thank you for reviewing the Sheraton Park Tower following your recent stay with us. We were delighted to hear how much you enjoyed our hotels exceptional location, excellent service and friendly and helpful staff.

We would also like to thank you again for communicating your feedback as allows us to evaluate both our services and standards with a view to improve all future guest stays. We hope we have the chance to welcome you back to the hotel once our exciting lobby transformation is complete.

Warm regards,

Andrew Kennedy

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Reviewed March 21, 2013

We stayed at the Sheraton Park Tower early March. We did not enjoy the weather as it was exceptionally cold but the stay at the hotel kept us warm with their hospitality. Check-in was very efficient and the concierge was friendly and warm; and most importantly they gave us a lot of good advices. We would definitely stay with them again should our travel brings us back to London.

  • Stayed: March 2013, traveled with family
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Thank TravellerLSFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this reviewResponded March 27, 2013

Dear TravellerLSFS,

Thank you for taking the time to review the Sheraton Park Tower. We were delighted to learn of how much you enjoyed your stay with us and in particular the service provided by our team members. I have taken the opportunity to share you feedback who were pleased to learn how much you enjoyed the experience.

We look forward to welcoming you back once again to the Park Tower very soon.

Warm regards,

Andrew Kennedy

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Reviewed March 19, 2013

I found the Sheraton Park Tower hotel to be luxurious, calm and well appointed. The staff were friendly and helpful, the room comfortable and stylish. Room service was swift and the food well presented and delicious.

  • Stayed: March 2013, traveled as a couple
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Thank hazeljoyIpswich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this reviewResponded March 27, 2013

Dear hazeljoypswich,

Thank you for your superb review following your recent stay with us. We were delighted to learn of how much you enjoyed your time at the Park Tower and look forward to welcoming you back again soon.

Warm regards,

Andrew Kennedy

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Reviewed March 18, 2013

It is a nice experience; the rooms are good but not of a 5 star standard. The architecture of the hotel is really odd. The good thing was the Muslim shower in toilet (which is kinda big deal in Europe) and the view of the park.

The food was good and the staffs was ok. Not as cautious as one expects.

Overall it was good experience. Would stay again

  • Stayed: February 2013, traveled on business
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2  Thank ShaheerJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this reviewResponded April 5, 2013

Dear ShaheerJ,

Thank you for taking the time to share your feedback from your recent stay at the Park Tower. We were happy to hear that you enjoyed a wonderful view of the idyllic Hyde Park and that you would choose to stay with us when you’re next in London. Thank you again for your review and we look forward to welcoming you back again soon.

Warm regards,

Andrew Kennedy

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Reviewed March 16, 2013

We stayed at the Sheraton Park Towers in May during the best summer-y days that I think the UK had last year. I used my Starwood points, and this place used a lot of them! The pricing is pretty shocking, but it is all because of the location; you are across the road from Hyde Park (what a beautiful place to go for a coffee & breakfast at the little cafe and walk on a sunny morning!), Harrods (literally on the next block), Green Park and Piccadily (short walk) -- really this place is SO well located and that's why we chose it. We were given a room upgrade due to my Starwood status and we did have a beautiful room; the curved windows looked out the front of the property into the busy street below, but it was very quiet with the soundproofing that the building has. The room set up was excellent, luxurious bathroom and amenities, the bed was comfortable and had high quality linens. We enjoyed a very comfortable stay and would definitely go back to this hotel next time we are in London. We did a great deal in London in a short space of time, and having a luxurious base to go back to at the end of the day is key in my opinion. The tube is also very conventiently located and there is a constant flow of taxi's through the lobby, so getting to anything in London from here is very easy. One note, for some bizarre reason I thought it would be fine to take the tube from LHR to the Sheraton, because you are on the Piccadily line the whole way. Beware, it takes forever, it is hot and sweaty in warmer months, and then you have to lug your cases up several flights of stairs due to lack of escalators on the tube system. You can imagine how relieved we were to get to the Sheraton and have a wonderful shower! needless to say, we booked a cab back to LHR, it took 40mins and ~60GBP, but I think it was worth it.

  • Stayed: May 2012, traveled as a couple
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2  Thank Tracy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this reviewResponded April 5, 2013

Dear TracyP,

Thank you for staying with us at the Sheraton Park Tower and for your loyalty to our celebrated Starwood Preferred Guest Program. We were delighted to hear how much you enjoyed your stay and in particular our hotels exceptional location and luxurious guest rooms. Our central location allows guests to enjoy the beauty of Hyde Park which is right across the street and the superb shopping, dining and sightseeing situated all around our hotel.

We sincerely look forward to welcoming you back the next time you are in London.

Warm regards,

Andrew Kennedy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Park Tower Knightsbridge, A Luxury Collection Hotel, London

Address: 101 Knightsbridge, London SW1X 7RN, England (Formerly Sheraton Park Tower)
Phone Number:
Location: United Kingdom > England > London > Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#215 Luxury Hotel in London
#222 Romantic Hotel in London
#253 Business Hotel in London
Price Range: $359 - $1,021 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Park Tower Knightsbridge, A Luxury Collection Hotel, London 5*
Number of rooms: 280
Official Description (provided by the hotel):
Distinctly Knightsbridge, The Park Tower Knightsbridge, a Luxury Collection hotel, London has become the residence for global explorers looking for an authentic experience of the locale. Located just a short walk away from iconic Hyde Park, the hotel features 280 guest rooms and suites, most of them affording breathtaking views of Knightsbridge, Hyde Park and over London's skyline. Recognised as the destination authority, the hotel head concierge and his team will help uncover the hidden gems of the locale so that guests can make the most of their stay. The Park Tower Knightsbridge is also home to critically-acclaimed fish restaurant One-O-One, The Knightsbridge Lounge which serves Hyde Park-inspired afternoon tea, and The Hyde Bar, offering whiskies and cigars in an intimate and refined setting. ... more   less 
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Also Known As:
Sheraton Park Tower Hotel London
Sheraton Park Hotel
Sheraton London
London Sheraton
The Park Tower Knightsbridge, A Luxury Collection Hotel, London England

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