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“Good position hotel a bit tired” 3 of 5 stars
Review of The Park Tower Knightsbridge, A Luxury Collection Hotel, London

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The Park Tower Knightsbridge, A Luxury Collection Hotel, London
Ranked #187 of 1,071 Hotels in London
Certificate of Excellence
Sydney, Australia
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good position hotel a bit tired”
3 of 5 stars Reviewed February 2, 2013

Bit like a celebrity thats had too much plastic surgery from the wrong surgeons is what this place feels like. You get the impression that it was great once.
The position is fantastic in the heart of Knightsbridge the food was ok but the service across the board below par for the price we paid. In fact it was below par for a 3 star hotel let alone a Sheraton Tower
It felt understaffed a lot of the time
Of special mention was the 30 pounds I wound up paying for 3 local telephone calls I couldnt believe it ...its a month later and I still cant.
I am an SPG gold member and I will never come back or recommend this place because it was so mediocre for the price.

Room Tip: Choose another hotel
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank jonmak_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review, April 5, 2013
Dear Jonmak_12,

Thank you for sharing your review from your recent stay with us at the Park Tower. We appreciate all of our guest’s feedback as it allows us to reflect upon our services and standards with a view to improve all future guests’ experiences. As a five star luxury collection hotel it is our aim to deliver exceptional service and I am sorry to hear that this was not reflected during your stay.

It is even more disappointing that as one of our valued SPG Gold members you would choose not to return to the Park Tower. We would be grateful for the opportunity to welcome you back when you are next in London so we can show you what a stay at the Park Tower should be like. I would like to invite you to contact me directly at andrew.kennedy@luxurycollection.com so I can personally assist you in your arrangements.

Warm regards,

Andrew Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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914 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Edinburgh
Level Contributor
216 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed January 31, 2013

Loved our evening in the Piano Bar - started with enjoyable cafe style pianist, then a vocalist/pianist who had a vast songbook and very obligingly fulfilled requests. Service was very personal and attentive. Food and drinks were good. We will be back.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Andrew40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review, February 1, 2013
Dear Andrew40,

Thank you for your sharing your positive comments about your dining experience at our Piano Bar. We were happy to learn of how much you enjoyed the delectable food and drinks as well as the inspiring music played by our pianists.

We were also very happy to hear how impressed you were with the service delivered by our ambassadors. We will be sure to pass along your favourable comments for the rest of the team.

Thank you again for your comments and we look forward to welcoming you back to the Piano Bar and the Park Tower soon.

Warm regards,

Andrew Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 30, 2013 via mobile

A amazingly comfortable hotel with friendly staff and very cozy rooms. The ambience was so positive that I completely settled within the environment from the first day. If you are a Muslims from the middle east, then you would find this hotel better than any other as it caters well to the cultural and religious needs of travelers from the middle east. London is known for small rooms and very european customer experience but the Sheraton park tower at Knightsbridge is certainly one that travelers from the middle east or a Muslim traveller with his family should consider. The surrounding areas are perfect for a good long walk but shopping is a bit expensive there hence it is better to go to Piccadilly and enjoy some good bargains.

Stayed January 2013, traveled on business
Helpful?
Thank Thakurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review, February 3, 2013
Dear Thakurs,

It was a pleasure to read your positive review of the Park Tower and to hear that you felt so at home while staying with us. Creating a warm and welcoming atmosphere for our guests is extremely important to us and we were glad to hear this was reflected during your stay. At the Park Tower we pride ourselves on delivering exceptional service to all of our guests and are happy that your experience was reflective of this.

Thank you again for your review and we look forward to welcoming you back to the Park Tower when you are next in London.

Warm regards,

Andrew Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holte, Denmark
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 23, 2013

I have stayed at the Sheraton Park Tower many times. It is always a good experience. The rooms are well kept. Getting a an executive room or better give you the views. If you really want the great views book a panoramic room, suite or better. The location is about as good as it gets. Check in staff were as always very helpful when I stayed there a couple of weeks ago.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Frank J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review, February 3, 2013
Dear Frank J,

Thank you for your wonderful review of the Park Tower. We were delighted to learn of how much you enjoy staying with us and are happy to hear that your interactions with our ambassadors continue to reflect the level of service we aim to deliver to all of our guests. We look forward to welcoming you back when you are next in London.

Warm regards,

Andrew Kennedy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed January 20, 2013

Great location near to Harods & Knightsbridge tube station. Our favorite hotel whenever we go to London! Excellent service from friendly & efficient staff who are ever so pleasant & nothing is too much trouble for them no matter how busy they are. We enjoyed very much also the high quality breakfast spread with freshly squeezed orange juice, a good selection of freshly baked pastries & cooked items & even some Arabic breakfast items . The well appointed guest room with uninterrupted wi-fi connectivity makes it our preferred choice of hotel in London. Didn't get a chance to have a meal in the restaurant this trip but over heard in the hotel lift some excellent feedback from some guests who dined there some seafood dish? Will definitely try the restaurant the next time we go there.

Thank you to Tristan Nesbbitt & his team for making our stay such a pleasant one.

From Dato zainal Putih & Datin Jasmine heng (stayed from 22 to 26th December 2012)

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jasmine_Heng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review, February 3, 2013
Dear Jasmine_Heng,

Thank you so much for your glowing review following your recent stay with us. It is always nice to receive such positive feedback from our returning guests. Thank you for making the Park Tower your hotel of choice when in London.

We were happy to hear that you enjoyed our hotels excellent location, beautiful guest rooms and delectable breakfast buffet. However, we were most happy to hear that your interactions with our staff reflected the high level of care and attention we strive to provide to all of our guests. I will certainly share your favourable feedback with all of our hotel team.

During your next stay with us we highly recommend dining at our renowned One-O-One Restaurant. Voted 5th best fish and seafood restaurant in the UK it is a London destination all on its own.

Thank you again for the excellent review and we look forward to welcoming you back again soon.

Warm regards,

Andrew Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi, New York
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed January 19, 2013

good hotel... so well located..restaurants, shopping, travelling all so accessible. Everything within walking distance. Large rooms, very comfortable beds, great views of Hyde park. Rooms on higher floor have greater depth of view. staff very helpful. Not inexpensive but this is LONDON.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 20Jbond007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review, February 1, 2013
Dear 20Jbond007,

Thank you for sharing your wonderful review from your recent stay with us at the Park Tower. We were delighted to learn of how much you enjoyed our hotels exceptional location, luxurious guest rooms and superb views of London. It sounds as if you enjoyed a wonderful time in London and we look forward to welcoming you back to stay with us again soon.

Warm regards,

Andrew Kennedy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed January 15, 2013

I was amazed that such a luxury 5* hotel would not offer free wifi in the rooms or the lobby, the wifi is available for a fee of 15 pounds per day and the speed in the room was .54 mbps, its not expectable that a hotel with 5* rating to not offer a decent wifi.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank walkhamis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manger at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review, February 1, 2013
Dear walkhamis,

Thank you for taking the time to share your feedback from your recent stay with us. I’m sorry to hear that you were unhappy with our internet services and would like to apologize for any inconvenience this may have caused you.

While we do charge a fee for wifi usage, a speed of 0.54mbps is well below the standard we aim to offer. I will ensure that the consistency of this service is further investigated. We also offer our guests the option of complimentary internet access in our 24 hour business centre and I am sorry if this option was not offered during your stay.

I hope that you were able to enjoy the rest of your stay with us and I look forward to personally welcoming you back when you are next in London.

Warm regards,

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Park Tower Knightsbridge, A Luxury Collection Hotel, London

Property: The Park Tower Knightsbridge, A Luxury Collection Hotel, London
Address: 101 Knightsbridge, London SW1X 7RN, England (Formerly Sheraton Park Tower)
Location: United Kingdom > England > London > Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#142 Luxury Hotel in London
#147 Family Hotel in London
#223 Romantic Hotel in London
#254 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Park Tower Knightsbridge, A Luxury Collection Hotel, London 5*
Number of rooms: 280
Official Description (provided by the hotel):
Distinctly Knightsbridge, The Park Tower Knightsbridge, a Luxury Collection hotel, London has become the residence for global explorers looking for an authentic experience of the locale. Located just a short walk away from iconic Hyde Park, the hotel features 280 guest rooms and suites, most of them affording breathtaking views of Knightsbridge, Hyde Park and over London's skyline. Recognised as the destination authority, the hotel head concierge and his team will help uncover the hidden gems of the locale so that guests can make the most of their stay. The Park Tower Knightsbridge is also home to critically-acclaimed fish restaurant One-O-One, The Knightsbridge Lounge which serves Hyde Park-inspired afternoon tea, and The Hyde Bar, offering whiskies and cigars in an intimate and refined setting. ... more   less 
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Also Known As:
Sheraton Park Tower Hotel London
Sheraton Park Hotel
Sheraton London
London Sheraton
The Park Tower Knightsbridge, A Luxury Collection Hotel, London England

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