Due to availability, I was booked into a double room for the first night and asked if I minded being moved to a single room for the remaining 2 nights. My suitcase would be moved during the day, hotel mgmt. assured me. Not only was the suitcase not moved, but two unsupervised minors were checked into the double room. They must have thought Christmas came early, as they completely ransacked the suitcase, stole a number of items, including passport (thrown in bin), stole car keys etc. Hotel management extremely slow to accept responsibility at every stage, even though it clearly is their responsibility and liability, no refund of room costs offered or agreed to once requested insistently, some damages paid after legal action was threatened, still dragging feet on paying remaining damages - may need to take them to court next.
Hands down the worst hotel experience I've ever had.
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- Also Known As:
- West Cromwell London
- Hotel West Cromwell
- West Cromwell Hotel London, England