I want to start this review by qualifying the fact that I am a very particular person. The staff at the Caesar is wonderful. Everyone was always courteous and genuinely interested in making us as comfortable and happy as possible. We were scheduled for a 6 night stay.
When we first arrived at the hotel and got into our room I was a little disappointed. I've been to London several times so the comments some people have made about the size of the rooms is not an issue with me. In fact, the room was a little larger than my wife and I expected. Our complaint was with the furniture. It was pretty beaten up. Chunks of wood missing from some pieces and every a large section of the veneer missing so you could actually see the particle board underneath.
Another issue we had was with the hot water in shower. The interesting thing was that the sink had plenty of hot water. We told the staff and they actually gave us a key to another room so that we could shower in there. This is just another example of how dedicated the staff was to making us happy. The room was on the ground floor and there was a lot of noise outside.
Taking all of these factors into account we decided to check out and move to another hotel after just 2 nights. When we notified the staff they were very accommodating. They said we could leave early if we wanted to but they would do whatever was required to find us a room at the Caesar that would make us happy. So we decided to look at some other rooms and we stayed in that room for the last 4 nights of our stay.
My overall review of this hotel is 4 stars. This is largely based on the quality of the staff. They are truly 5 star. If I could give them a high rating than 5 stars I certainly would. Thanks to each of you for making our stay so wonderful.
- Official Description (provided by the hotel):
- The Caesar is one of the best lodging options in London. Located in a typical and recently remodelled Victorian building, its peaceful setting in a residential area and proximity to Paddington station and Hyde Park make it the perfect hotel for both leisure and business stays. It also has a charming restaurant and a bar where you can discover a bit about Spanish cuisine. ... more less
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- Also Known As:
- The Caesar Hotel London
- Caesar Hotel London
- Caesar London
- Hotel The Caesar London, England