Let me begin by saying that I have stayed in numerous hotels in London. I have never felt compelled to leave a review for anywhere but was truly dissapointed with the professionalism of this establishment.
I shan't go into details as I simply want to save your time. Put simply, I was charged full price for breakfast even though my purchase explicitly stated that it was included in the price and this was confirmed upon signing in. The two members of staff not only refused to refund me but were very rude and unprofessional. They would not answer a question directly and pretended not to understand what I was speaking about even though I am perfectly able to communicate in English. I was astounded to be confronted with such a refusal even though the terms of the receipt were clear. One stated he would leave a note for the manager but I heard nothing back. Further, the members of staff in question never smiled, were not welcoming and did not apologise for their behaviour.
Safe to say, I will never stay here again. There are many good hotels in the area which offer a far better service for less.
- Official Description (provided by the hotel):
- The Byron is located in the very convenient and cosmopolitan area of Hyde Park and Bayswater. This makes it ideally situated for your visit to London, be it business or pleasure. With good access to all public transport facilities, The Byron is a perfect base from which to explore London. Up to 123 different locations in London are put within easy reach by the 2 metro stations near the hotel. Originally two Victorian houses, and recently refurbished, The Byron has been professionally designed to provide modern standards of comfort in traditional surroundings whilst maintaining a country house atmosphere. Our professionally trained staff will ensure that your stay with us will be a complete and memorable experience. ... more less
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- Also Known As:
- Byron Hotel London
- The Byron Hotel London, England