The photo's of the hotel are lovely and it looks a very nice clean cut modern and stylish hotel. The website is quite classy in a very low key kind of way.
The room was excellent. It was the Embassy Suite and came with a nice widescreen tv, Bose DVD player and PS2. The bed was a kingsize and faced the window which ran the length of the room. There was a dining room table with two chairs. The sofa was positioned against the wall with the longest part of the table opposite. The bathroom was small but well designed. There was a fridge in the room.
The hotel states it is near Kensington and Notting Hill and these are in walking distances. This is a stretch if I am honest as it is plainly in Shepherds Bush which is ok but not where I would be paying this kind of money for a hotel.
I booked using a credit card. It was in fact the wrong credit card and I made a mistake. The day of our arrival we got a call stating my credit crad had been declined. Quite why they were using my credit card without my presence I do not know. I presumed at the time they were trying to have the money on my credit card allocated. I expected my credit card to be declined as I have a low limit and as stated I used the wrong one. I gave the woman the correct card details and she confirmed that that went through fine.
Several hours passed and we turned up at the hotel and gave the Russian receptionist my card. She then ran it through again and it declined. I checked my bank by phone and I had ample credit. I asked a good friend to check online for me and again they confirmed the same. The receptionist then produced a WAD of receipts for VARIOUS amounts all confirming that my card had been declined. SOme of these had been done at my request but the majority had not been done.
It was at this moment that TWO GUESTS came up to me and said they have had the same thing happen but despite the card being declined the transaction had gone through. They also stated that the Hotel actually is not charging my card but trying to allocates the money on my card to them so that I can't spend it but the interesting thing is they do it twice. Why I don't know but they do and thats why it hits the credit limit so if you have little credit left or a small limit you will have this problem. The following day I used the SAME credit card to pay the balance with NO problems. This was not a problem with my card but a problem with the way the Hotel book. Unfortunately I didn't take the name of the original person who called me and ran my credit card through successfully and of course no one knew who it was.
I stood at the desk for 45 minutes arguing with them and they could do nothing to help me. They would allow me to pay using a debit card. After allowing me to do this, they upgraded our room and gave us free water and fruit (4 apples).
The room was lovely but if any of you know of the heat in the UK in July you may remember it was mid 30's and therefore very very hot. The broken fridge and almost non existant air con obviously didn't endear the Hotel to me.
We ordered room service which was excellent it must be said and the breakfasts which are over priced are really very good. Despite this, my stay in the hotel is one that I regret.
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- Also Known As:
- k West Hotel And Spa
- k West London
- K West Hotel & Spa London, England