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“Good in every way”
Review of K West Hotel & Spa

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K West Hotel & Spa
Ranked #271 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 6, 2013 via mobile

Stayed at K West for one night. The staff were excellent, although the service at dinner in the restaurant was a little bit on the slow side. The food was good but not excellent.
The room price was extremely good value for London, and would definitely recommend it to anyone.

  • Stayed: June 2013
    • Value
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Thank CookRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this reviewResponded June 10, 2013

Thank you for your lovely review. I am glad you enjoyed you stay, in particular our staff and that you would recommend us. Your comments regarding the dinner service have been noted with my apologies. We look forward to welcoming you back.

Kind Regards

Hilary

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Reviews (3,014)
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1,884 - 1,890 of 3,014 reviews

Reviewed June 1, 2013

My husband & I booked the hotel for 2 weeks in May 2013 through a special on hotels.com - it was an executive, non-smoking room without breakfast. We did not use the spa although the prices did seem reasonable.

Pro's:
-very centrally located - in a residential area and close to the Shepherd's Bush tube station @ Westfield's shopping centre. This made it very easy for us to get to/from all areas of London to the hotel and even to/from the airport with all our baggage!
-lovely hotel overall - nice facade with friendly, accommodating staff
-the room was a very nice size for a London hotel - we had a couch and a coffee table in the room with the standard desk and cupboard with ironing board and hairdryer
-We had to have house keeping come in to join the 2 single beds into the king bed we requested but it was definitely the most comfortable hotel bed we have had on our travels

Con's:
-wifi charge is excessive - it worked out cheaper to buy a SIM card with unlimited data for a month than to get a day's access at the hotel for £15. One would assume wifi would be included considering the cost of staying at the hotel
-breakfast was not included in our rate but is on the expensive
side at £11 per person per day
-the noise from the dining area above our room filtered through until early hours of the morning - assume a room further down the passage would have been quieter
-little niggles like having to constantly ask for more milk and sugar in the room as they only provided enough for one person to have one cup of tea or coffee. This did start to become a bit annoying after a while!
-room needs some attention to detail - there were weird stains on the curtains...

Overall a lovely stay at the K West and we would definitely return if we had the opportunity to do so (after requesting a room a bit further away from reception and the dining areas!)

  • Stayed: May 2013
    • Value
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Thank FatimaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this reviewResponded June 10, 2013

Thank you for your feedback. I am happy you enjoyed your stay with us in particular our staff and our rooms. We take all feedback on board and your comments have been noted. Just for your information, WIFI is now free in our public areas and we have 3 computers which have free internet access and printing in out K Library. We also have a great continental breakfast which is £8.50 per person. We look forward to welcoming you back again.

Kind Regards

Hilary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

We went for a friend's birthday for an all day spa and it was a real treat. The Spa is lovely, no swimming pool, but a fabulous hydrotherapy pool, steam and saunas and a suprise snow room.
The relaxation room is a must especially after a treatment with privacy curtains and chilled out music - all creates the perfect ambience and the staff are really helpful.
We had food in the restaurant which had something foe everyone, the rigatoni butternut squash goats cheese was gorgeous- as was the linguini with king prawns.
Great place, close to westfield shopping centre would certainly come back again.

Stayed: May 2013, traveled with friends
1  Thank Ruby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this reviewResponded June 10, 2013

Thank you for your lovely review. I am happy your friend enjoyed her birthday Spa treat and that you all enjoyed our staff, spa and restaurant. We look forward to welcoming you when you come back for another visit!

Kind Regards

Hilary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

The hotel is a little off the beaten path, but once we found it, we were quite pleased. The room was spacious, comfortable and quiet. The check-in process was efficient and the staff was friendly. They assisted us with booking tours around the city. We had the continental breakfast on twice while we were there and enjoyed the selection of foods. We also ate in the restaurant one morning. It had the typical fare and was good. The hotel is located about 5 minutes away from the Sheppard's Bush underground station, which makes access to attractions around the city convenient. There are numerous restaurants available at a Westfield mall, which is located near the underground station. Overall, given the opportunity, we would stay in the hotel again.

Room Tip: The hotel has Wi-Fi at extra cost. But there are 3 Apple computers available for use.
  • Stayed: May 2013, traveled as a couple
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Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this reviewResponded June 4, 2013

Thank you for such a great review. I am glad you enjoyed your stay, in particular our staff and Breakfast options. Just for your information we also give 30 minutes of free WIFI for every beverage purchased in the K Lounge! We look forward to welcoming you back again soon.

Kind Regards

Hilary

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Reviewed May 27, 2013

We booked the hotel because we were going to a wedding in Chiswick. It's one of the nicest hotels I've stayed in whilst in London. It's a bit out of the way for central London but if you are going to Earl's Court, Olympia or points west I'd certainly recommend it. Pleasant staff, comfy beds, breakfast made to order - and we got upgraded to a suite, what's not to like!

  • Stayed: May 2013, traveled as a couple
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1  Thank Gillian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this reviewResponded June 4, 2013

Thank you for such a lovely review. I am so glad you enjoyed your stay with us. We look forward to welcoming you back again soon!

Kind Regards,

Hilary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

This is an unusual glass & steel building amongst white terraced houses near Shepherd's Bush Underground. However the house is very nice inside and nothing like its exterior. It is also surprisingly large space wise. Rooms are very nice and suites are available. Staff were extremely attentive and helpful. We ate in and the evening meal was very nice but the menu was limited, however as we only stayed one night I am unaware if the content changes every night. Breakfast was a strange affair with full English upstairs and continental downstairs. That meant we had go downstairs for our fruit juice and then back upstairs for the cooked breakfast. The staff were very helpful and made the journey for us. As for the cooked breakfast it was average with the sausages cooked in the oven and then browned on only one side. The Hotel has free wifi, but as my room was downstairs it would not connect. Finally this hotel is not cheap and really overpriced even by London standards

Room Tip: The basic room will meet most of your demands
  • Stayed: May 2013, traveled on business
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this reviewResponded June 4, 2013

Thank You for your review. I am glad you enjoyed your stay in particular our service. We take all feed back on board and your comments have been noted. We do hope to have the pleasure of welcoming you back soon.

Kind Regards

Hilary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

The spa at this hotel is just amazing. The atmosphere is very relaxing. The staff are friendly and the treatments are heavenly. The snow room is fab after a sauna or steam room. Good to visit alone for some 'me' time or with a friend or two.

  • Stayed: May 2013, traveled solo
    • Value
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1  Thank Nikki N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this reviewResponded June 4, 2013

Thank you for such a wonderful review. I am so glad you enjoyed the Spa so much so look forward to welcoming you back again.

Kind Regards

Hilary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about K West Hotel & Spa

Address: Richmond Way | Shepherds Bush, London W14 0AX, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#30 Green Hotel in London
#57 Spa Hotel in London
#200 Luxury Hotel in London
#236 Romantic Hotel in London
#266 Business Hotel in London
#293 Family Hotel in London
Price Range: $158 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — K West Hotel & Spa 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
k West Hotel And Spa
k West London
K West Hotel & Spa London, England

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