This was overall not a good experience. When we arrived, our room was given to someone else.. Even though I let them know in advance that we would arrive a bit late (approx 10pm). We then got a nice room, but had to move to a different room the following day.
The new room was terribly cold. It was not possible to close one of the windows completely because something was wrong with it.. Outside it was minus 4 degrees celsius.
The toilet in this new room had a strong smell of urine:-( Disgusting... They had to come and clean it for us.
The following day I discovered that one of the towels that we had used (it was really dirty and we left it on the floor so that room service would give us a fresh towel) now was nicly folded and hanging on the rack for us to use!!! Really disgusting that they take dirty towels off the floor and hang them back up.. This one was particulary dirty as it had food stains on it and we had to use it to wipe off some dirt on a pair of shoes.. Thanks God I discovered it before using it in my face or something.
The lighting in the bathroom is not good. Not so easy putting on make up..
Young, inexperienced staff in the reception in general. We did not know our way around in this area and asked for directions. I asked the receptionist twice if she was sure that we were going eastbound on the tube to where we were headed, and she confirmed. Truth is, we were sent in the opposite direction of where we were going - and got late for an appointment:-( Annoying!
What they call a continental breakfast was a bit dissapointing to us. No hot food like eggs, bacon and such.. We ended up eating somewhere else.
In general expensive, as they charge a fee for "everything". Wifi, use of facilities etc..
This is not at all a 4 star hotel in my opinion. Rather 2 star... Not recommendable.
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- Also Known As:
- k West Hotel And Spa
- k West London
- K West Hotel & Spa London, England